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- Tasks: Join us as a Customer Team Member, greeting customers and ensuring a smooth shopping experience.
- Company: SPAR Aberavon is a leading retail business with over 246 stores and a commitment to exceptional service.
- Benefits: Enjoy flexible hours, generous discounts, early pay access, and comprehensive wellbeing support.
- Why this job: Be part of a dynamic team, gain hands-on experience, and contribute to a positive customer environment.
- Qualifications: Previous retail experience is preferred but not essential; enthusiasm and teamwork are key!
- Other info: Opportunities for skill development and internal promotions in a supportive culture.
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Vacancy 1 – 10 hours per week (Saturday 12pm – 5pm & Sunday 5.30pm – 10.30pm)
Vacancy 2 – 7 hours per week (Saturday 10am – 5pm)
We have 2 exciting opportunities for SPAR Customer Team Members. As a Customer Team Member at SPAR Aberavon, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the store\’s continuous improvement, ensuring excellent customer service through ‘Brilliant Basics, Moments of Wow, Food for Later, and Food for Now!’
Key Tasks/Responsibilities:
Customer Service:
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products and highlighting multi-buy offers to maximise sales.
Store Operations:
- Checking deliveries, stocking shelves, maintaining a clean and organised sales floor, and rotating stock to ensure freshness and timely expiration dates.
- Completing additional tasks such as date checking, stock and gap checking, price changes, promotional displays, and other duties as required.
- Adhering to all company policies, procedures, and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably following instructions and procedures with excellent attention to detail.
- Understanding legislative responsibilities in a retail environment and assisting with adherence.
- Contributing ideas for delivering exceptional customer service and driving the business forward.
- Experience with ‘Challenge 25’ policy is desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What’s in it for you?
- Excellent benefits including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
- Opportunities to develop skills and capabilities in a supportive and diverse culture.
- Gaining hands-on experience in a high-volume, fast-paced convenience store.
- Generous staff discount (excluding alcohol and cigarettes).
- Proactive promotion of internal candidates.
- Free tea and coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to payslips and rotas via HR/Payroll portal.
- Wellbeing support, including emotional support, counselling, legal, and financial advice.
- Company pension scheme.
- Company life insurance worth 1x and 6x your annual salary with the pension scheme.
- Cycle-to-work bicycle purchase scheme.
- Long service awards.
We are a dynamic and innovative retail, wholesale, and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We own 246 SPAR stores and employ over 5,000 people, with a turnover of £1.2 billion.
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Customer Team Member employer: AF Blakemore & Son Ltd
Contact Detail:
AF Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with SPAR's customer service philosophy, especially the concepts of 'Brilliant Basics' and 'Moments of Wow'. Understanding these principles will help you demonstrate how you can contribute to creating a positive customer experience during your interview.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by preparing examples from previous roles where you successfully managed multiple tasks. This will highlight your organisational skills and ability to maintain a clean and efficient sales floor.
✨Tip Number 3
Research common retail challenges and think about how you would handle them, particularly in relation to customer inquiries and upselling. Being able to discuss these scenarios will demonstrate your proactive approach and readiness for the role.
✨Tip Number 4
If you have experience with cash handling or the 'Challenge 25' policy, be sure to mention it during your conversation. Even if you don't, expressing a willingness to learn and adapt will show your enthusiasm for the position.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or retail roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to contribute to a positive customer experience.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the store's success.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at AF Blakemore & Son Ltd
✨Show Your Customer Service Skills
As a Customer Team Member, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight any specific situations where you went above and beyond to help a customer.
✨Familiarise Yourself with Store Operations
Understand the key tasks involved in store operations, such as stock management and till processes. Mention your willingness to learn and adapt to these responsibilities, as well as any relevant experience you may have.
✨Demonstrate Teamwork and Independence
The role requires both teamwork and the ability to work independently. Prepare to discuss how you've successfully collaborated with others in previous roles, as well as instances where you've taken initiative on your own.
✨Know the Company Values
Research SPAR and its commitment to customer service and community engagement. Be ready to discuss how your personal values align with theirs and how you can contribute to creating a positive customer experience.
