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- Tasks: Create a welcoming atmosphere while delivering high-standard cleaning across various areas.
- Company: Join Atlas FM, a family-owned business dedicated to creating happiness for clients and employees alike.
- Benefits: Enjoy full training, career progression, financial wellbeing support, and a free uniform.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Basic English skills and a positive attitude towards cleanliness and customer service are essential.
- Other info: Flexible hours between 06:00 - 18:00, Monday to Friday, with an hourly rate of £15.00.
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Days & Hours: Monday – Friday (Hours between 06:00 – 18:00 depending on business needs) | Hourly Rate: £15.00 | Location: Queen Victoria Street, Greater London, United Kingdom
Atlas FM is recruiting a Customer Experience Housekeeper to join our team!
This role involves more than just cleaning— it’s about creating a welcoming and positive atmosphere for employees, visitors, and clients. If you take pride in your work, pay great attention to detail, and enjoy making a difference, we’d love to hear from you!
What Makes This Job Amazing?
- Full training and support from Atlas, including on-the-job coaching and professional development opportunities.
- Wagestream – a financial wellbeing platform offering real-time access to earned wages and discounts at major retailers.
- Career progression within Atlas – we invest in our people and help them grow.
- Learning and development led by you – we support your ambitions and provide opportunities to enhance your skills.
- Free uniform – comfortable, sustainable, and easy to maintain.
- A supportive team environment where everyone works together to achieve great results.
What You’ll Be Doing:
- Deliver high-standard cleaning tasks across designated areas, including floors, restrooms, and public spaces.
- Engage positively with employees, visitors, and clients, offering assistance when needed and maintaining a friendly, professional demeanor.
- Respond quickly to spills, litter, and urgent cleaning needs to maintain a pristine environment.
- Inspect assigned areas regularly, identifying and addressing issues proactively.
- Follow health and safety regulations, ensuring safe use and storage of cleaning products.
- Work collaboratively with your team and supervisor to achieve daily and long-term goals.
About You
If this sounds like you, we’d love to hear from you!
You will thrive in this role if you:
- Have a positive and proactive attitude towards cleanliness and customer service.
- Take pride in delivering high standards of cleaning and attention to detail.
- Are friendly and professional, able to interact confidently with people in a busy environment.
- Have a basic understanding of health and safety regulations (or are willing to learn).
- Can work well independently and as part of a team.
All you need is:
- A right to work in the UK (please bring proof to the interview).
- A basic level of spoken English for communication on safety and customer interaction.
- The ability to carry out the physical aspects of the role (standing for long periods, bending, lifting).
About The Company
Who are we?
Atlas is a family of people passionate about creating happiness in others.
Founded in 1986 and 100% owned by our employees, we are one of the UK’s fastest-growing business support companies, providing cleaning, security, pest control, and other support services to a wide range of clients, from global brands to small local businesses. Our success stems from the passion and commitment of our extended family, who deliver happiness across thousands of client sites daily. We recruit based on our values, making it a great place to work for those who share them.
Our Purpose
To create happiness in ourselves and others
We approach work and life with fun, optimism, and a positive impact. We show kindness and compassion, ensuring everyone’s safety and health. We deliver on our promises and go the extra mile every day.
Our Values
We are a family
We share everything—ideas, expertise, news, and time. We show humility, share, work together, and believe anything is possible.
You are Atlas. Make decisions, use your time wisely, and treat every pound as your own.
Be honest. Always.
Have the courage to do right, own mistakes, have difficult conversations, and be authentic. Trust breeds happiness.
If we’re a family, our clients are our best friends. We listen, care, and aim to make them happy.
Start with Wow
Always aim for quality, prioritize long-term solutions, learn from others, and ask if more can be done to bring happiness.
Don\’t just talk. Do.
Thrive on action. Embrace change, keep it simple, plan enough, and then succeed.
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Customer Experience Housekeeper employer: Atlas
Contact Detail:
Atlas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Housekeeper
✨Tip Number 1
Familiarise yourself with Atlas FM's values and mission. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs, especially their focus on creating happiness and teamwork.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from past experiences where you positively impacted someone's day. This will show that you understand the importance of creating a welcoming atmosphere.
✨Tip Number 3
Be prepared to discuss health and safety regulations relevant to cleaning. Even if you have a basic understanding, showing a willingness to learn more can set you apart as a proactive candidate.
✨Tip Number 4
Engage with current employees on social media platforms like LinkedIn. Ask them about their experiences at Atlas FM and what they love about working there. This can provide valuable insights and help you tailor your approach.
We think you need these skills to ace Customer Experience Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cleaning and customer service. Emphasise any previous roles where you maintained high standards of cleanliness or engaged positively with clients.
Craft a Strong Cover Letter: In your cover letter, express your passion for creating a welcoming environment. Mention specific examples of how you've contributed to a positive atmosphere in past roles, and align your values with those of Atlas FM.
Highlight Attention to Detail: Since the role requires a keen eye for detail, provide examples in your application that demonstrate your ability to notice and address cleanliness issues proactively. This could include experiences where you improved a workspace or resolved a cleaning challenge.
Show Enthusiasm for Teamwork: Atlas FM values collaboration, so mention your ability to work well in a team. Share instances where you successfully collaborated with others to achieve common goals, especially in a busy environment.
How to prepare for a job interview at Atlas
✨Show Your Passion for Cleanliness
Make sure to express your enthusiasm for maintaining a clean and welcoming environment. Share examples of how you take pride in your work and the impact it has on others.
✨Demonstrate Customer Service Skills
Since this role involves engaging with employees and visitors, highlight any previous experience in customer service. Be ready to discuss how you would handle different situations while maintaining a friendly and professional demeanour.
✨Understand Health and Safety Regulations
Familiarise yourself with basic health and safety regulations related to cleaning. Be prepared to discuss how you would ensure safe practices in your work, showing that you are proactive about safety.
✨Emphasise Teamwork and Collaboration
Atlas values teamwork, so be ready to talk about your experiences working in a team. Share how you contribute to group goals and support your colleagues, as this will resonate well with their company culture.
