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- Tasks: As a Receptionist, you'll ensure guest satisfaction and manage check-ins and check-outs.
- Company: Join Coast & Country Hotel Collection, part of the UK's largest independent hotel group.
- Benefits: Enjoy competitive salary, 28 days holiday, perks like discounts, and ongoing training.
- Why this job: Be part of a fun, friendly team in beautiful locations with opportunities for growth.
- Qualifications: Previous customer service experience is essential; strong communication and organisational skills required.
- Other info: Meals on duty and discounted stays for friends and family included!
The predicted salary is between 24000 - 36000 £ per year.
Who are we?
Coast & Country Hotel Collection is a family of hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.
Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist
As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.
The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years’ experience in a similar position is essential.
Key Responsibilities Of The Role
- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements Of The Role
- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system – we use Opera.
What do we offer?
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty
More About Us
Coast & Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British – fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values. #J-18808-Ljbffr
Receptionist employer: Bespoke Hotels
Contact Detail:
Bespoke Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Coast & Country Hotel Collection and its values. Understanding their brand ethos will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and queries. Practising scenarios can prepare you to showcase your ability to resolve issues effectively, which is crucial for a Receptionist role.
✨Tip Number 3
Get comfortable with using hotel management software like Opera. If you have experience with similar systems, be ready to discuss how you can quickly adapt to new technology during your interview.
✨Tip Number 4
Network with current or former employees of Coast & Country Hotels. They can provide insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise your communication and organisational skills, as these are key for the Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to handle guest inquiries and complaints effectively.
Highlight Relevant Skills: In your application, clearly outline your skills related to the job description, such as your ability to work in a fast-paced environment, familiarity with hotel management systems like Opera, and your commitment to excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Bespoke Hotels
✨Know the Company
Before your interview, take some time to research Coast & Country Hotel Collection. Understand their values, locations, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experience where you successfully handled guest inquiries or complaints. Highlight your ability to remain calm and professional in fast-paced situations.
✨Familiarise Yourself with Hotel Operations
Brush up on hotel operations, especially check-in and check-out procedures. Being able to discuss these processes confidently will demonstrate your readiness for the role and your understanding of the responsibilities involved.
✨Practice Communication Scenarios
Since communication is crucial in this role, practice common scenarios you might encounter as a Receptionist. This could include dealing with difficult guests or upselling services. Clear and effective communication will set you apart.
