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- Tasks: Join our team as a Multi-Skilled Joiner, tackling repairs and ensuring homes are safe and welcoming.
- Company: The Guinness Partnership is a leading provider of affordable housing in England, serving 140,000 customers.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and a range of health and lifestyle benefits.
- Why this job: Make a real impact in your community while working in a supportive, customer-focused environment.
- Qualifications: You need NVQ Level 3 in your trade and experience in customer service, ideally in social housing.
- Other info: Full UK driving licence required; out-of-hours callout on a rota basis with additional pay.
The predicted salary is between 30800 - 46800 £ per year.
ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers’ homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live.
About the role
We are looking for a Multi Skilled Joiner to join our South Coast team to support with the delivery of complex repairs which will include damp and mould work, plumbing and general multi skilled work. The successful candidate will have excellent customer service skills and the drive to make things possible. This vacancy will be covering Basingstoke. This is a full time, permanent vacancy, working 39 hours per week, and there is a requirement to cover out of hours callout on a rota basis which is paid at £525 per week.
We are a customer focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Plumber, but you will also have great customer service skills, a willingness to go the extra mile to get the job done.
The successful candidates will live within the South Coast region to be able to reach our customer locations in a timely manner. You must have a full UK driving licence and there is a requirement for a basic DBS check which will be paid for by The Guinness Partnership.
Key essential requirements of the role
- You must be able to demonstrable competence within the primary trade and various multi-trade skills and experience in basic plumbing, tiling, plastering, mould washes/treatment and flooring coverings.
- Experience of working in a customer focused environment and ideally within the social housing sector, where you have delivered a great service
- Proven ability to work methodically, achieve targets, follow agreed procedures and accurately record information.
- Ability to work with minimal supervision, demonstrating organisational and time management skills.
- Ability to carry out physical tasks and apply products that remove and treat damp and mould, in accordance with Health and Safety guidelines.
- Ability to operate safely, considering any environmental circumstances and possible risks.
Essential Qualifications:
- NVQ Level 3 (City & Guilds) Trade Qualification or equivalent recognised competency in the primary trade.
Guinness Property have an outstanding benefits package to reward hard work and commitment to our values, this includes:
- Competitive salary of £38,838
- Hours of work are Monday to Friday 8:00am – 4:30pm on Monday – Thursday & 8:00am – 3:30pm on Friday
- 27 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service
- Company vehicle and fuel card for business use
- Out of hours call out rota at £525 per week on call
- Healthcare Cashback Plan
- Pension Contributions – up to 9% matching contributions
- 3 x Life Assurance
- Employee Assistance Programme which includes access to face-to-face counselling, a stress helpline and tax, fitness and childcare advice.
- A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out.
If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV.
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Benefits
- Holidays:We offer 25 – 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years’ service, capped at 4 days).
- Competitive Pension Scheme:We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
- Benefits Portal:We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
- Performance Pay:Annual Performance Score bonus subject to eligibility
- Life Assurance:For peace of mind Guinness provides three times salary life cover in the event of your death
- Health Plan Options:There are a couple of health care schemes available depending on the post grade
- VDU/DSE:Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
Additional benefits include:
- Access to the Finance wellbeing portal
- Professional subscription annual payment
- Travel season ticket loan
- Car lease scheme
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Multi-Skilled Joiner - Basingstoke employer: Guinness Partnership
Contact Detail:
Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Skilled Joiner - Basingstoke
✨Tip Number 1
Familiarise yourself with the specific requirements of the role, especially the multi-skilled aspects like plumbing and damp treatment. This will help you speak confidently about your relevant experience during any interviews.
✨Tip Number 2
Highlight your customer service skills in conversations or networking opportunities. Since this role is customer-focused, demonstrating your ability to engage positively with clients can set you apart from other candidates.
✨Tip Number 3
Connect with current or former employees of The Guinness Partnership on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable for your application.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've successfully handled repairs or customer interactions. Being ready with specific examples will demonstrate your competence and problem-solving abilities.
We think you need these skills to ace Multi-Skilled Joiner - Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Multi-Skilled Joiner, focusing on relevant skills such as plumbing, tiling, and plastering. Use specific examples from your previous roles to demonstrate your competence in these areas.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your commitment to delivering high-quality work. Mention your ability to work independently and your experience in a customer-focused environment, particularly within social housing.
Highlight Relevant Qualifications: Clearly state your NVQ Level 3 (City & Guilds) Trade Qualification or any equivalent recognised competency. This is essential for the role, so make it prominent in your application.
Showcase Your Soft Skills: In addition to technical skills, emphasise your organisational and time management abilities. Provide examples of how you've successfully managed your workload and met targets in previous positions.
How to prepare for a job interview at Guinness Partnership
✨Showcase Your Multi-Skilled Experience
Make sure to highlight your experience in various trades, especially plumbing, tiling, and plastering. Be prepared to discuss specific projects where you successfully applied these skills, as this will demonstrate your competence and versatility.
✨Emphasise Customer Service Skills
Since the role requires excellent customer service, share examples of how you've gone the extra mile for customers in previous positions. This could include resolving issues or ensuring customer satisfaction, which aligns with the company's focus on great service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've encountered challenges in your work and how you resolved them. This will show your ability to work methodically and achieve targets while following procedures, which is crucial for the role.
✨Know the Company and Its Values
Research The Guinness Partnership and understand their mission and values. Being able to articulate why you want to work for them and how you align with their commitment to equality and customer service will make a positive impression.
