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For Companies At a Glance
- Tasks: Ensure guests have a safe and outstanding experience during night shifts.
- Company: Join a leading hotel brand known for exceptional service and hospitality.
- Benefits: Enjoy career development, discounts at retailers and hotels, and access to leisure facilities.
- Why this job: Be part of a dynamic team, build relationships, and make a real impact on guest experiences.
- Qualifications: Previous customer service experience preferred; passion for helping others is essential.
- Other info: Role requires an EU work permit; expect a friendly chat with the team if shortlisted.
The predicted salary is between 24000 - 36000 £ per year.
The role
Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Milton Keynes (MK16 0JA)
Nights Guest Service Assistant duties include:
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at
Benefits
Our rewards package includes:
– Annual Conference Event and Awards
– Apprenticeships
– Robust career development opportunities and support for personal growth
– Attractive discounts across many major retailers, restaurants, and events
– Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
– 50% off food and beverage while you stay in our hotels
– 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
– FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.
Guest Services Assistant (Nights) employer: Holiday Inn Milton Keynes East
Contact Detail:
Holiday Inn Milton Keynes East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights)
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding what makes IHG unique will help you connect with guests and demonstrate your commitment to their service standards during interviews.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've gone above and beyond for customers, as this will show your passion for outstanding service.
✨Tip Number 3
Prepare to discuss how you would handle various guest scenarios. Think about potential challenges you might face during night shifts and how you would resolve them while maintaining a high level of service.
✨Tip Number 4
Showcase your tech-savviness by being familiar with common hotel management software or tools. Mentioning your comfort with technology can set you apart, especially since the role involves using systems to enhance guest experiences.
We think you need these skills to ace Guest Services Assistant (Nights)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Nights Guest Service Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer-facing roles. Emphasise any specific achievements or skills that demonstrate your passion for outstanding customer service and ability to anticipate guest needs.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the position, such as building relationships with guests and following Standard Operating Procedures.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Holiday Inn Milton Keynes East
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight any experiences where you anticipated guest needs or resolved issues effectively.
✨Familiarise Yourself with IHG
Research IHG hotels and their services before the interview. Understanding the brand's values and offerings will help you demonstrate your knowledge and enthusiasm for the company, which is crucial for a Guest Services Assistant.
✨Demonstrate Teamwork
This role involves working as part of a team, so be ready to discuss your experience collaborating with others. Share examples of how you've contributed to a positive team environment and supported colleagues in achieving common goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to potential scenarios you might face during night shifts, such as dealing with a noisy guest or managing an emergency.
