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- Tasks: As a Service Advisor, you'll manage service bookings and keep customers informed about their vehicles.
- Company: Join Evans Halshaw, a leading UK automotive retailer dedicated to exceptional customer service.
- Benefits: Enjoy a competitive salary, 33 days holiday, exclusive discounts, and tailored training opportunities.
- Why this job: Make a real impact by forging lasting customer relationships in a fun, innovative environment.
- Qualifications: Customer service experience and a passion for the automotive industry are essential.
- Other info: Celebrate your birthday with an extra day off and enjoy our Family Leave Policies.
The predicted salary is between 28665 - 41807 £ per year.
Evans Halshaw Ford, Coatbridge
Fixed Term Contract – 6 Month Maternity Cover
Basic salary of £28,665, OTE of £41,807, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans Halshaw?
As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.
Our Colleagues are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Advisor, you’ll take care of our customers’ service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.
What does the role of Service Advisor involve?
- Provide estimates for work, and book in service and repair work for our customers’ vehicles
- Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
- Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell
What qualities do I need to succeed in the Service Advisor role?
- Background in customer service and an interest in the automotive industry, whether above or below the bonnet
- Flawless organisation skills, and confidence with using computer systems
- Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
- Dedication to providing an incredible service, with a passion for making our customers happy!
Life at Evans Halshaw:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you\’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
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Service Advisor (6 Month Maternity Cover) employer: Evans Halshaw
Contact Detail:
Evans Halshaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (6 Month Maternity Cover)
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services offered by Evans Halshaw. Understanding their products and services will help you engage confidently with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle customer inquiries and complaints effectively, showcasing your dedication to providing incredible service.
✨Tip Number 3
Network with current or former employees of Evans Halshaw to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews.
✨Tip Number 4
Be prepared to discuss how you would upsell products and services during your interview. Think of examples from your past experiences where you successfully increased sales while maintaining excellent customer service.
We think you need these skills to ace Service Advisor (6 Month Maternity Cover)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities required for the Service Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and the automotive industry. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and the automotive industry. Provide specific examples of how you've successfully managed customer relationships and met sales targets in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Advisor role.
How to prepare for a job interview at Evans Halshaw
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the values of Evans Halshaw.
✨Demonstrate Your Automotive Knowledge
Even if you're not a mechanic, having a basic understanding of automotive terms and processes can set you apart. Brush up on common car issues and services so you can confidently discuss them during the interview.
✨Highlight Your Organisational Skills
As a Service Advisor, you'll need to juggle multiple tasks. Be prepared to discuss how you manage your time and stay organised, especially in a fast-paced environment. Consider sharing tools or methods you use to keep track of your responsibilities.
✨Prepare for Upselling Scenarios
Since the role involves upselling products and services, think of examples where you've successfully upsold in previous roles. Be ready to discuss your approach and how you ensure customers feel informed and valued rather than pressured.
