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- Tasks: Guide customers through vehicle servicing, from booking to invoicing.
- Company: Join Renault Cardiff, part of the UK's largest dealer group for Renault, Dacia, and Alpine.
- Benefits: Enjoy a competitive salary, flexible working options, and 25 days annual leave plus bank holidays.
- Why this job: Be part of a dynamic team, enhance customer experiences, and grow your career in the automotive industry.
- Qualifications: Previous experience as a service advisor or receptionist is essential; full UK driving licence required.
- Other info: Flexible hours available; apply with your CV and a brief cover letter.
The predicted salary is between 29120 - 34944 £ per year.
Service Advisor
Cardiff Dealership, CF11
£29,120 pa + bonus, OTE £34,944 pa
Renault Cardiff is looking for an experienced Automotive Service Advisor to join our Aftersales team. The role will be based at our dealership in Cardiff, CF11. Previous dealership service advisor or service receptionist experience is essential for this role.
Renault Retail Group is a national network of automotive dealerships representing the brands Renault, Dacia and Alpine. We are Renault’s largest dealer group selling 1 in every 5 Renault in the UK and we are 100% owned by Renault.
The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.
A solid track record as a dealership service advisor, service booking advisor or service receptionist is essential. Candidates with experience in using Kerridge, ADP Autoline or CDK Drive will be prioritised.
Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role.
This role operates on full time hours which will include weekend working. We’re open to flexible working options – just ask.
In return we offer our Service Advisor a flexible basic salary starting from £29,120 per annum plus monthly Service Advisor bonus scheme, OTE £34,944 pa.
Fringe benefits include 25 days annual leave + the 8 bank holidays, pension scheme, staff discounts on products and services, subsidised car option after 3 months’ service (loan plan scheme) and superb career opportunities Group-wide.
HOW TO APPLY:
To be considered for this vacancy, please reply including your latest CV and a brief covering letter.
No Agencies please. #J-18808-Ljbffr
Service Advisor employer: Retail Renault Group UK Ltd.
Contact Detail:
Retail Renault Group UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Kerridge, ADP Autoline, or CDK Drive. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on delivering high levels of service. Consider role-playing scenarios with friends or family to practice how you would handle various customer interactions.
✨Tip Number 3
Research Renault Cardiff and their values. Understanding the company culture and what they stand for will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the dealership's approach to customer service. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a service advisor or receptionist in a dealership. Include specific examples of how you've delivered excellent customer service and managed vehicle bookings.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Renault Cardiff. Mention your familiarity with systems like Kerridge or CDK Drive, and explain how your skills align with the job requirements.
Highlight Customer Service Skills: Emphasise your ability to communicate effectively with customers and technicians. Provide examples of how you've kept customers informed about their vehicle's progress and handled any additional work requests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Retail Renault Group UK Ltd.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your capability to guide customers through the servicing process effectively.
✨Familiarise Yourself with Automotive Terminology
Understanding automotive terms and processes will help you communicate more effectively with both customers and technicians. Brush up on common industry jargon and be ready to explain technical details in a way that customers can easily understand.
✨Highlight Relevant Experience
Make sure to emphasise your previous experience as a dealership service advisor or service receptionist. If you have used systems like Kerridge, ADP Autoline, or CDK Drive, mention this specifically, as it will set you apart from other candidates.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or what a typical day looks like for a Service Advisor at Renault Cardiff. This not only helps you gauge if it's the right fit but also leaves a positive impression.
