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- Tasks: Be the first point of contact for customers, assisting with banking needs and digital support.
- Company: Join The Co-operative Bank, a pioneer in ethical banking with over 150 years of history.
- Benefits: Enjoy 27 days holiday, competitive pension, wellbeing support, and discounts at over 800 retailers.
- Why this job: Make a real difference while developing your skills in a supportive, fast-paced environment.
- Qualifications: Previous customer service experience is essential; passion for helping others is a must!
- Other info: This role offers comprehensive training and opportunities for community outreach and charity projects.
The predicted salary is between 28800 - 42000 £ per year.
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Customer Service Officer – Romford, Romford
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Client:
The Co-operative Bank plc
Location:
Romford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
aa64073bbccd
Job Views:
5
Posted:
02.07.2025
Expiry Date:
16.08.2025
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Job Description:
Customer Service Officer – 12 Month Fixed Term
Primary Location: Romford (with advocate support at our Southend branch)
Hours: Full Time – 35 hours per week
Monday – Friday 08:30 to 16:30
Want to change the world? Choose a career that makes a difference
At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.
Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing.We don’t just help people with their money, but help people fight for justice and the causes they care about.
We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.
Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.
Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!
We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.
We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.
What a typical day will look like:
- Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
- Supporting customers across a variety of channels including in person, telephone and secure messages
- Identifying and addressing customer’s needs
- Cash management control
- Utilizing various internal systems to update customer records
- Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
- Protecting and educating customers against fraud and scams
- Engaging with customers from various backgrounds including those who may be vulnerable
- Working towards personal/team targets and objectives
- Adhering to day to day regulatory and compliance requirements
- Working as part of a team, sharing and identifying ways to improve the service provided by the branch
- Participating in community outreach work and charity projects
Knowledge, skills and experience required:
- Previous experience gained within a customer service environment is essential
- knowledge of cash handling would be advantageous
- A passion for excellent customer service with a positive, enthusiastic and resilient approach
- Proven success in achieving targets, objectives or deadlines
- Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
- Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
- The ability to work in a fast paced environment
What we can offer you:
- 27 days holiday rising to 30 days plus bank holidays
- Premium Allowance and Time in Lieu for Saturday working
- Competitive pension with up to 10% employer contribution
- Income protection/life assurance
- 2 paid days for volunteering per year
- ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme
- Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy and GP appointments
- Colleague network groups committed to inclusion and diversity within our Bank
- Family friendly policies and supportive working environment
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.
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Customer Service Officer - Romford employer: The Co-operative Bank plc
Contact Detail:
The Co-operative Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Romford
✨Tip Number 1
Familiarise yourself with The Co-operative Bank's values and ethical policies. Understanding their commitment to customer service and social responsibility will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you excelled in a target-driven environment or helped resolve customer issues, as this will showcase your skills effectively.
✨Tip Number 3
Practice your communication skills, especially in handling diverse customer backgrounds. Being able to demonstrate empathy and understanding towards vulnerable individuals can set you apart from other candidates.
✨Tip Number 4
Research common banking practices and current trends in the financial services industry. This knowledge will not only help you in interviews but also show your genuine interest in the role and the sector.
We think you need these skills to ace Customer Service Officer - Romford
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand The Co-operative Bank's values and ethical policies. Highlight how your personal values align with theirs in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and skills. Use specific examples that demonstrate your ability to handle diverse customer needs and work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to contribute to the bank's mission. Mention any relevant experience and how you can help improve customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at The Co-operative Bank plc
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to empathise with customers and resolve issues effectively.
✨Understand the Company's Values
The Co-operative Bank prides itself on its ethical values and commitment to social responsibility. Familiarise yourself with their mission and values, and be ready to discuss how you align with them during the interview.
✨Demonstrate Adaptability
Given the fast-paced environment and the bank's digital transformation, it's important to show that you can adapt to change. Share experiences where you've successfully navigated new systems or processes while maintaining excellent service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to common scenarios you might face as a Customer Service Officer, such as dealing with a frustrated customer or managing cash discrepancies.
