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For Companies At a Glance
- Tasks: Manage operations, ensure compliance, and optimise processes in a dynamic real estate environment.
- Company: Eson2 is a leading London Real Estate company known for its 360 services and high-quality standards.
- Benefits: Enjoy a competitive environment, private insurance, and opportunities for professional growth.
- Why this job: Join a top property management team and make a real impact in the industry.
- Qualifications: Bachelor’s or Master’s degree in Business Administration or related field; 5-7 years of relevant experience.
- Other info: Familiarity with Agile methodologies and strong communication skills are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
ABOUT THE COMPANY
Eson2 is a London Real Estate company, offering 360 real estate services to Landlords. We utilize advanced processes and tools built upon our perennial expertise to maximize property interests regardless of the market’s status quo. We assist customers in their home-seeking adventures by providing a sophisticated booking platform with exquisite properties in central locations. We ensure that all listed properties follow the highest 5-star hotel quality standards.
We are trusted by the most reputable developers in Central London, managing over 500 exclusive units under management. Furthermore, we have partnered with more than 100 landlords and are recognized among the Top Property Management companies globally.
THE ROLE
The Operations & Administration Manager is responsible for driving operational efficiency, ensuring compliance, and optimizing processes within the company. This role requires a strategic mindset to enhance workflows, manage property-related tasks, and ensure seamless execution of operational activities.
RESPONSIBILITIES
1. Company Operations and Processes
- Respond to tenant and landlord inquiries, pre-qualify applicants, and maintain communication throughout tenancies.
- Maintain property records, oversee referencing processes, and ensure accurate data input. Knowledge of Arthur or Hubspot is nice to have.
- Coordinate property inspections, manage maintenance requests, advise on deposit deductions, and follow up on repairs.
- Handle utility setup, payments, and reporting, while supporting common area management as needed.
- Develop templates and process documentation, assist with operational reporting, and create financial reports.
2. Contractual Compliance and Management
- Verify landlord and letting agent documents, ensuring legal and regulatory adherence.
- Maintain compliance records and ensure all tenancy agreements align with current regulations.
- Advise on tenant referencing, verify ID and right-to-rent checks, and manage tenancy documentation.
- Send mandatory tenancy information and uphold best practices in leasing processes.
3. General Operations and Budget Monitoring
- Issue invoices, track rental payments, maintain landlord statements, and reconcile bank records.
- Oversee transfers and payments, ensuring accuracy and transparency in financial operations.
- Generate reports on tenancy status, rent projections, overdue payments, and safety certificate expirations.
REQUIREMENTS
- Education: Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field.
- Experience: Minimum of 5-7 years in operations excellence, business process improvement, or property management.
- Industry Knowledge: Strong understanding of tenancy regulations, compliance requirements, and financial management principles.
- Problem-Solving & Analytical Thinking: Ability to analyze complex processes and recommend data-driven solutions.
- Project Management: Familiarity with Agile, Scrum, or similar methodologies.
- Communication & Leadership: Ability to collaborate cross-functionally and drive organizational change.
WHAT WE OFFER
A competitive enviroment where you grow professinonally
Private Insurance
Operations & Administration Manager employer: Eson2 Property Management
Contact Detail:
Eson2 Property Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Administration Manager
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like Arthur or Hubspot. Having a solid understanding of these platforms can give you an edge during interviews, as it shows you're proactive and ready to hit the ground running.
✨Tip Number 2
Research Eson2's current operations and any recent news about their projects. Being knowledgeable about their recent developments will allow you to ask insightful questions and demonstrate your genuine interest in the company during your interview.
✨Tip Number 3
Prepare examples from your past experience that showcase your problem-solving skills and ability to enhance operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Tip Number 4
Network with professionals in the real estate and property management sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the Operations & Administration Manager role at Eson2.
We think you need these skills to ace Operations & Administration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and administration. Focus on your achievements in process optimisation, compliance management, and any specific tools like Arthur or Hubspot that you have used.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, particularly your experience in property management and your understanding of tenancy regulations.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your analytical thinking and problem-solving abilities. Highlight situations where you improved processes or resolved complex issues in previous roles.
Highlight Leadership Experience: If you have experience leading teams or projects, make sure to include this in your application. Discuss how you have driven organisational change and collaborated across departments to achieve operational goals.
How to prepare for a job interview at Eson2 Property Management
✨Showcase Your Operational Expertise
Make sure to highlight your experience in operations management during the interview. Discuss specific examples where you've improved processes or driven efficiency, as this role heavily relies on operational excellence.
✨Demonstrate Compliance Knowledge
Familiarise yourself with tenancy regulations and compliance requirements relevant to the real estate industry. Be prepared to discuss how you have ensured compliance in previous roles, as this is a key responsibility of the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and analytical thinking skills. Think of past challenges you've faced in property management and how you resolved them, as this will showcase your ability to handle complex situations.
✨Emphasise Communication Skills
Since the role involves collaboration across various teams, be ready to demonstrate your communication and leadership abilities. Share examples of how you've successfully worked with different stakeholders to drive organisational change.
