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For Companies At a Glance
- Tasks: Lead hotel operations, inspire teams, and enhance guest experiences daily.
- Company: Join Starwood Hotels, a purpose-driven company focused on improving the planet through hospitality.
- Benefits: Enjoy health perks, career advancement, and a supportive work environment.
- Why this job: Be part of a dynamic team that values innovation, growth, and employee well-being.
- Qualifications: 10+ years in hotel operations, with 3+ years as a General Manager in upscale hotels.
- Other info: Flexible hours and opportunities for professional development await you!
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Grow with us…
Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet—one hotel at a time—and we’re defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.).
Our dream General Manager is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. They're energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the Treehouse London team. The role will also oversee all aspects of the hotel’s daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests. You’ll play a key role in supporting the Guidance Team's achievement of its objectives, and you’ll always represent the best face of the brand.
One more thing: we believe in positive, healthy work environments, no matter what. It’ll be your job to foster one that’s constantly evolving—improving every employee’s work life, and giving them a life outside work.
About the position…
- Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
- Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
- Provide inspirational leadership to enliven the Hotels Vision and Mission; deliver on Our Compass, provide Good-Natured Service and uphold our Brand Pillars.
- Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
- Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
- Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
- Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
- Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
- Ensure proper controls are in place and policies are established and followed by all team members.
- Establish and maintain open, collaborative relationships and ensure direct reports do the same.
- Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
- Recruit and select talented leaders and team members who will enhance the Hotel culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
- Provide guidance and direction to all team members through coaching, counseling, mentoring, and reviewing performance.
- Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
- Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
About you…
- Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
- A minimum of 3 years as a General Manager in an upper upscale and/or lifestyle hotel.
- An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
- Excels at communication, both verbal and written.
- Is flexible and willing to meet the demands of a 24-hour operation.
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Health & Wellness- Competitive Medical and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University – Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program – Earn rewards and pay it forward, while doing all the good you can!
General Manager employer: Treehouse Hotels
Contact Detail:
Treehouse Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the specific values and mission of Starwood Hotels. Understanding their commitment to sustainability and employee well-being will help you align your leadership style with their culture, making you a more attractive candidate.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in upper upscale or luxury hotels. Building relationships can provide insights into the company and potentially lead to referrals.
✨Tip Number 3
Stay updated on current market trends in the hospitality sector. Being able to discuss innovative ideas and strategies during interviews will demonstrate your proactive approach and understanding of the industry's dynamics.
✨Tip Number 4
Prepare to showcase your leadership skills through examples of how you've successfully managed teams and improved guest engagement in previous roles. Highlighting your ability to foster a positive work environment will resonate well with their values.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel operations, particularly in upper upscale or luxury environments. Emphasise your leadership roles and any achievements that demonstrate your ability to optimise performance and enhance guest engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your vision for leading a hotel team. Mention specific examples of how you've fostered positive work environments and driven innovation in previous roles, aligning with the values of Starwood Hotels.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your verbal and written skills. Use clear, concise language and consider including examples of how you've effectively communicated with teams and guests in the past.
Highlight Leadership Experience: Detail your leadership experience, especially in mentoring and developing team members. Provide examples of how you've inspired others and created a culture of engagement, as this aligns with the expectations for the General Manager position.
How to prepare for a job interview at Treehouse Hotels
✨Showcase Your Leadership Skills
As a General Manager, your leadership style is crucial. Be prepared to discuss your approach to leading teams, fostering a positive work environment, and how you've inspired others in previous roles.
✨Demonstrate Industry Knowledge
Stay updated on the latest trends in the hospitality industry. Be ready to share insights on market trends, guest engagement strategies, and how you would implement innovative ideas to enhance the hotel's offerings.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific examples where you've successfully handled guest complaints or operational challenges, showcasing your ability to think on your feet.
✨Emphasise Financial Acumen
Since the role involves budget management and financial performance, be prepared to discuss your experience with financial planning, monitoring performance metrics, and how you've driven revenue growth in past positions.
