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- Tasks: Join our team as a Control Room Operator, coordinating operations and supporting security staff.
- Company: Mitie is the UK's leading facilities management company, serving top clients across various sectors.
- Benefits: Enjoy flexible benefits, high street discounts, and access to a virtual GP for you and your family.
- Why this job: Be at the heart of a dynamic operation, with opportunities for training and career progression.
- Qualifications: No prior experience needed; just bring good IT skills and a customer-focused mindset.
- Other info: Work 12-hour shifts on a 4 on, 4 off pattern, with competitive pay discussed at interview.
The predicted salary is between 24000 - 36000 £ per year.
Better places, thriving communities.
Control Room Operator
Location: National Operations Centre, Northampton
Salary: £29,600
Shift Pattern: 4 on, 4 off – rotating days and nights (12-hour shifts: 06:30–18:30 / 18:30–06:30)
We are recruiting Control Room Operators to join our busy National Operations Centre in Northampton. This role is at the heart of our 24/7 operation, providing real-time support to frontline security officers and ensuring the smooth coordination of operational activity across the UK.
About The Role
You will be responsible for confirming staff attendance, responding to missed check-ins, booking cover for short-notice absences, and communicating across a variety of systems and platforms. You\’ll need to remain calm under pressure, work quickly and accurately, and deliver a high standard of customer service, even during peak periods.
Key Responsibilities
- Ensure staff are booked on to shifts at the correct locations and times.
- Monitor and respond to missed check calls, booking emergency cover when needed.
- Communicate with field officers, managers, and clients to provide operational updates.
- Accurately log all incidents, call outcomes, and shift changes in the system.
- Liaise with recruitment teams to fill short-notice vacancies or open shifts.
- Escalate issues according to set protocols when appropriate.
- Handover cleanly and clearly between shifts to maintain continuity of service.
Skills & Experience Required
- Previous experience in a control room, helpdesk, or coordination environment is desirable but not essential – full training will be provided.
- Good IT skills and the ability to use Microsoft Outlook, Excel, Word, and bespoke systems confidently.
- Excellent written and verbal communication.
- High attention to detail and the ability to manage multiple tasks simultaneously.
- Strong customer service mindset – professional, polite, and solutions-focused.
- Reliable, punctual, and able to work rotating 12-hour day and night shifts.
Shift & Pay Details
- Shift pattern: 4 on, 4 off – rotating days and nights
- Hours: 06:30 – 18:30 (days) / 18:30 – 06:30 (nights)
- Salary: Competitive (dependent on experience, discussed at interview)
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
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Controller employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Control Room Operator. Understanding the importance of confirming staff attendance and responding to missed check-ins will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft Outlook, Excel, and Word. Being confident in using these tools will not only make you more efficient but also show that you're prepared to handle the technical aspects of the job.
✨Tip Number 3
Practice your communication skills, both written and verbal. Since you'll be liaising with field officers and clients, being able to convey information clearly and professionally is crucial for success in this role.
✨Tip Number 4
Prepare for the shift pattern by considering your availability and flexibility. Being able to work rotating 12-hour shifts is essential, so think about how you can manage your time effectively to meet this requirement.
We think you need these skills to ace Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in control room or coordination roles. Emphasise skills like communication, attention to detail, and customer service, as these are crucial for the Control Room Operator position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to remain calm under pressure and provide examples of how you've successfully managed multiple tasks in previous roles.
Highlight IT Skills: Since good IT skills are essential for this role, ensure you mention your proficiency with Microsoft Outlook, Excel, Word, and any bespoke systems you have used. Provide specific examples of how you've utilised these tools in past positions.
Showcase Customer Service Experience: Demonstrate your strong customer service mindset by including examples from your previous jobs where you provided excellent service, resolved issues, or communicated effectively with clients or team members.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Control Room Operator. Be prepared to discuss how your skills align with their needs, especially in areas like communication and multitasking.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service mindset, think of examples from your past experiences where you provided excellent service under pressure. Be ready to share these stories during the interview.
✨Demonstrate IT Proficiency
Familiarise yourself with Microsoft Outlook, Excel, and Word, as well as any bespoke systems you might encounter. If you have experience with similar software, be sure to mention it and explain how it will help you in this role.
✨Prepare for Shift Work Discussion
As the position involves rotating 12-hour shifts, be ready to discuss your availability and willingness to work these hours. Highlight any previous experience with shift work and how you managed your time effectively.
