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- Tasks: Lead a dynamic team in a fast-paced hospitality environment at Gatwick Airport.
- Company: Join SSP, working with iconic brands like M&S and Starbucks.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere.
- Qualifications: Previous experience in hospitality or retail leadership is preferred.
- Other info: Must be 18+ to apply due to certain responsibilities.
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DUTY MANAGER – M&S, GATWICK AIRPORT SOUTH TERMINAL
Pay Rate: £13.80 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.
Shift Pattern: Full-Time (40 hrs). Shifts between 5 am and midnight, any 5 shifts out of 7. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King, and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
- Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results-focused, staying informed about unit performance and championing improvements.
- Previous experience leading a team in a busy Hospitality or Retail environment is ideal!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted meals while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships, and development programs.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly, and apply today to join SSP as a Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
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Duty Manager M&S employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager M&S
✨Tip Number 1
Familiarise yourself with the brands you'll be working with, like M&S and Starbucks. Understanding their values and customer service expectations can help you stand out during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 3
Demonstrate your flexibility and adaptability by highlighting your experience working varied shifts. Mention any previous roles where you had to adjust quickly to changing circumstances.
✨Tip Number 4
Research the latest trends in hospitality and customer service. Being knowledgeable about current industry practices can impress your interviewers and show your commitment to the role.
We think you need these skills to ace Duty Manager M&S
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your leadership skills. Mention why you want to work at SSP and how you can contribute to their team, particularly in a busy environment like Gatwick Airport.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Duty Manager role, such as problem-solving, customer service excellence, and the ability to thrive under pressure. Use specific examples from your past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in a managerial role.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to inspire others.
✨Understand the Company Culture
Familiarise yourself with SSP and its brands like M&S and Starbucks. Understanding their values and customer service expectations will help you align your answers with what they are looking for in a Duty Manager. This shows that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about past experiences where you had to resolve conflicts or manage high-pressure situations, and be ready to discuss these in detail.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Consider asking about team dynamics or how success is measured in the Duty Manager role.
