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- Tasks: Guide customers through mortgage applications and collaborate with advisors for expert advice.
- Company: Join Aro Money, a leading financial brokerage known for innovation and growth.
- Benefits: Enjoy hybrid working, 33 days holiday, healthcare cash plan, and a supportive team environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and career advancement.
- Qualifications: 1 year of sales experience and a strong understanding of the financial market required.
- Other info: Casual dress policy and regular team incentives create a fun workplace culture.
The predicted salary is between 28000 - 40000 £ per year.
- Hybrid: 3 days in the office and 2 day from home
- Salary: An OTE of £35k – £40k (basic salary of up to £28k + bonus)
Join us at this exciting time of growth as the ClearScore Group expands following our recent acquisition of Aro, creating new opportunities for innovation and success!
We are seeking a talented and motivated individual to join our highly skilled team. As a Trainee Second Charge Mortgage Advisor, you will guide customers through the application process and liaise with a qualified advisor who will provide the customer with expert advice on second charge mortgages.This is a unique opportunity to join an industry leading financial brokerage. Aro Money are a highly established and reputable financial lending platform, we work with some of the most prestigious and growing financial institutions globally.
You will be part a very successful team within the ClearScore Group with a clear strategy for success and growth including on the job training and company funded CeMAP qualification.
What you’ll be doing:
- Assess customers eligibility for a secured loan and conduct a fact find to enable the mortgage advisor to evaluate.
- Build and maintain strong relationships with customers and advisors.
- Meet or exceed sales targets and KPIs while maintaining high levels of customer satisfaction.
- Collaborate with our exceptional team of advisors and case managers to support our customers\’ applications.
- Play a key role in Aro’s continuous innovation of best-in-class customer experience.
- Suggesting new ideas and processes where appropriate and be willing to put these into practice.
What we expect from you:
- 1 years of experience in a sales environment.
- A performance-driven mindset, taking accountability for targets that drive the right outcomes for customers whilst taking our business forward.
- You’ll provide a best-in-class customer experience, going over and above each time, ensuring their satisfaction and fostering long-term loyalty.
- A good understanding of the financial market, regulations, and procedures.
- You’ll be busy, so you’ll need to be organised, managing multiple cases
- in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Detail-oriented with strong analytical and problem-solving abilities.
- Flexibility and willingness to work shifts in order to meet the evolving needs of our customers.
- An OTE of £35k – £40k (basic salary of up to £28k + bonus)
- Hybrid working (3 days in the office and 2 day from home)
- Flexible working arrangements to support a healthy work-life balance
- 33 days holiday inclusive of bank holidays
- Supportive team environment with opportunities for career advancement
- Salary sacrifice pension scheme unto 4%
- Healthcare cash plan with separate balance for dependents
- Life assurance x 2
- Cycle to work scheme
- Birthday off + takeaway on us
- Enhanced maternity, adoption or paternity leave
- Enhanced sick pay + income protection for up to 2 years
- Casual and gender neutral dress policy
- Access to a range of retailer discounts through our various providers
- Fun and inclusive work environment with regular team incentives
If you are a motivated and customer-focused individual with a passion for helping others achieve their financial goals, we would love to hear from you.
We look forward to reviewing your application!
At Aro Money we are committed to equality and diversity. We ensure that job criteria are relevant to the successful undertaking of the job. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation, or social status.
As part of any recruitment process, Aro collects and processes personal data relating to job applicants. Aro is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. Please visit our Data Privacy Statement.
Inclusion Policy
We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice athttps://www.clearscore.com/people-notice .
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Trainee Second Charge Mortgage Advisor employer: ClearScore Technology Ltd.
Contact Detail:
ClearScore Technology Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Second Charge Mortgage Advisor
✨Tip Number 1
Familiarise yourself with the second charge mortgage market. Understanding the key players, current trends, and regulations will not only boost your confidence but also impress the interviewers with your industry knowledge.
✨Tip Number 2
Network with professionals in the financial services sector. Attend industry events or join online forums to connect with experienced advisors. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview. Practising how to handle customer inquiries and objections will demonstrate your readiness for the position and your commitment to providing excellent customer service.
✨Tip Number 4
Showcase your sales achievements in previous roles. Be ready to discuss specific examples of how you've met or exceeded targets, as this aligns perfectly with the performance-driven mindset they are looking for.
We think you need these skills to ace Trainee Second Charge Mortgage Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any achievements that demonstrate your ability to meet targets and provide excellent customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as the opportunity for on-the-job training and the importance of customer satisfaction.
Showcase Your Skills: Highlight your communication and interpersonal skills in your application. Provide examples of how you've built rapport with customers in previous roles, as this is crucial for the Trainee Second Charge Mortgage Advisor position.
Research the Company: Familiarise yourself with ClearScore Group and Aro Money. Understanding their values, mission, and recent developments will help you tailor your application and show genuine interest in joining their team.
How to prepare for a job interview at ClearScore Technology Ltd.
✨Understand the Role
Make sure you have a solid grasp of what a Trainee Second Charge Mortgage Advisor does. Familiarise yourself with the application process and the importance of customer relationships, as this will help you answer questions confidently.
✨Showcase Your Sales Experience
Since the role requires experience in a sales environment, be prepared to discuss your previous sales roles. Highlight specific achievements and how you met or exceeded targets, demonstrating your performance-driven mindset.
✨Demonstrate Customer Focus
Prepare examples that showcase your commitment to providing excellent customer service. Discuss how you've gone above and beyond for customers in the past, as this aligns with the company's goal of fostering long-term loyalty.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the training process for the CeMAP qualification or how the team collaborates to enhance customer experience, which reflects your eagerness to contribute.
