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- Tasks: Join our Recovery Team as a Revenues Assistant, processing Council Tax recovery documents and managing customer queries.
- Company: Be part of the Borough of Pendle, dedicated to serving our community with integrity and efficiency.
- Benefits: Enjoy flexible working hours, opportunities for overtime, and a supportive team environment.
- Why this job: Make a real impact in debt recovery while developing your skills in a dynamic and collaborative setting.
- Qualifications: GCSE level education with 5 A-C grades, including English and Maths; strong communication skills required.
- Other info: Must pass government security vetting; proactive attitude and teamwork are essential.
The predicted salary is between 30000 - 42000 £ per year.
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We are seeking to recruit a Revenues Assistant for the Recovery Team. The role will involve but is not limited to the following.
Key tasks and responsibilities:
- Process recovery documents for Council Tax accountspayers for Borough of Pendle, using their Northgate and Comino systems.
- Ensure accounts are amended at the earliest opportunity.
- Deal with correspondence in respect of payment queries and disputes against methods recovery taken and send replies in letter and email.
- Make and receive calls from customers regarding their accounts to discuss repayment of arrears
- Make and receive calls from third parties eg. Employers, Enforcement Agents, money advice services.
- Have a good understanding of billing functions, incl discounts and exemptions, and Council Tax Support
- Support the Contact Centre staff when recovery notices are issued.
- Check and manage reports, sometimes on a rota basis.
- Process recovery administrative tasks, eg. Sending/receiving files with external agencies/parties as required
- Attend Court on a regular basis to assist the Recovery Team Manager in dealing with taxpayers who have been summoned to attend Court due to non-payment.
- Ensure requests for supporting evidence are clear and concise.
- Ensure information relating to customers for other service lines or third party agencies, eg. Enforcement Agents or support/advice agencies is provided at the earliest opportunity.
- Undertake tracing function for account payersdebtors.
- Ensure the Performance Management tool is completed accurately and weekly performance table provided to the Line Manager in a timely manner.
- Play an active role in performance reviews
- Ensure knowledge is kept up to speed in relation to Liberata and site
policies. - Any other job related activities as required
Essential Skills and Attributes:
- Educated to GCSE level or equivalent with minimum of 5 grades A-C including English and Maths.
- Ability to communicate effectively both verbally and in writing with customers and other external agencies.
- A proactive approach to debt recovery.
- Able to produce high quality and accurate documentation.
- Be an active member of the team and able to assist other team members when required to meet KPIs and SLA.
- Flexible approach to work in terms of managing peaks in workload and to undertake overtime during peak periods if required.
- Able to work on your own initiative and to meet agreed targets by prioritising and planning.
Security vetting and checks:
If you are successful, you will need to comply with the government’s Baseline Personnel Security Standard Verification process, this includes a basic criminal record check which will identify any “unspent” convictions and a financial probity check which will check if a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file, if you are unable to meet these requirements your offer may be revoked.
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Revenues Assistant (Recovery) employer: Liberata
Contact Detail:
Liberata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Assistant (Recovery)
✨Tip Number 1
Familiarise yourself with the Northgate and Comino systems, as these are crucial for processing recovery documents. Consider reaching out to current or former employees on platforms like LinkedIn to gain insights into how these systems are used in practice.
✨Tip Number 2
Brush up on your knowledge of Council Tax billing functions, including discounts and exemptions. This will not only help you in interviews but also demonstrate your proactive approach to debt recovery, which is essential for this role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be dealing with customers and external agencies, being able to convey information clearly and concisely will set you apart from other candidates.
✨Tip Number 4
Show your flexibility and willingness to manage workload peaks by preparing examples of how you've successfully handled busy periods in previous roles. This will highlight your ability to adapt and meet targets under pressure.
We think you need these skills to ace Revenues Assistant (Recovery)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Revenues Assistant in the Recovery Team. Familiarise yourself with the key tasks mentioned in the job description, such as processing recovery documents and handling payment queries.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job requirements. Emphasise your communication skills, ability to manage accounts, and any previous experience in debt recovery or customer service roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach to debt recovery and your understanding of billing functions. Mention specific examples from your past experiences that demonstrate your ability to handle similar tasks effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your writing is clear and concise, especially since effective communication is crucial for this role.
How to prepare for a job interview at Liberata
✨Know Your Systems
Familiarise yourself with the Northgate and Comino systems mentioned in the job description. Understanding how these systems work will show your potential employer that you're proactive and ready to hit the ground running.
✨Communication is Key
Prepare to demonstrate your communication skills, both verbal and written. Think of examples where you've effectively dealt with customer queries or disputes, as this role involves a lot of correspondence with account payers and third parties.
✨Show Your Proactive Approach
Be ready to discuss how you approach debt recovery and manage workload peaks. Share specific instances where you've taken initiative to resolve issues or improve processes, as this will align with the proactive nature of the role.
✨Understand the Legal Aspects
Brush up on the basics of Council Tax regulations and the court process related to non-payment. Being knowledgeable about these areas will not only impress your interviewers but also demonstrate your commitment to the role.
