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- Tasks: Analyse data to enhance customer journeys and ensure compliance across all channels.
- Company: Cigna is a global leader in health services, dedicated to improving wellbeing and security.
- Benefits: Enjoy competitive rewards and the chance to make a real impact in healthcare.
- Why this job: Join a dynamic team where your insights drive growth and improve lives.
- Qualifications: Strong analytical skills and experience in regulated environments are essential.
- Other info: This role offers a unique opportunity to shape customer experiences in a growing company.
The predicted salary is between 43200 - 72000 £ per year.
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Cigna is a leading global health services provider, dedicated to helping people improve their health, wellbeing, and sense of security. We are going through an exciting period of expansion and have a rare and exciting opportunity for a Retail Excellence Manager to join our Global Individual Health (GIH) segment.
The main purpose of the role is to provide insight on opportunities to improve customer journeys through analysis of multiple data sources, while ensuring all activities remain compliant.
Responsibilities:
- Ensure all channels are selling and servicing in accordance with regulatory and business guidelines through performing quality checks to meet compliance requirements.
- Provide monthly reporting to evidence and report on compliance performance.
- Design and implement documented processes in accordance with FCA, DFSA and any other regulatory requirements, to ensure appropriateness of the sale and service provision.
- Be able to analyse data to identify performance trends and provide insight to improve customer journeys.
- Maintain accurate records and files as required.
- Carry out quality assurance to ensure customer facing representatives are appropriately trained and competent to ensure sales and servicing meets customer needs and demands and business requirements.
- Oversee active registered broker accounts to ensure Brokers meet license and KYC requirements.
- Maintain Breach and Risk registers, highlighting any potential risk areas to key stakeholders with recommendations for improvement.
- Oversee internal and external audits, including the ownership and delivery of action items and system updates where applicable.
Skills and Experience
- Proven track record of working in a regulated environment.
- Strong analytical skills are a must.
- Excellent organisational, communication and time management skills
- Proven track record in working in a customer focused sales/service environment.
- Experience and deep knowledge of Microsoft Office, particularly Excel.
- Ability to collect, organise and analyse data.
- Able to work collaboratively with internal departments.
- Understanding complex regulatory environments globally is preferable.
So, if you have would like to work in an exciting role where your input matters and be rewarded well for it then please send me your CV today!
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Cigna is a leading global health services provider, dedicated to helping people improve their health, wellbeing, and sense of security. We are going through an exciting period of expansion and have a rare and exciting opportunity for a Retail Excellence Manager to join our Global Individual Health (GIH) segment.
The main purpose of the role is to provide insight on opportunities to improve customer journeys through analysis of multiple data sources, while ensuring all activities remain compliant.
Responsibilities:
- Ensure all channels are selling and servicing in accordance with regulatory and business guidelines through performing quality checks to meet compliance requirements.
- Provide monthly reporting to evidence and report on compliance performance.
- Design and implement documented processes in accordance with FCA, DFSA and any other regulatory requirements, to ensure appropriateness of the sale and service provision.
- Be able to analyse data to identify performance trends and provide insight to improve customer journeys.
- Maintain accurate records and files as required.
- Carry out quality assurance to ensure customer facing representatives are appropriately trained and competent to ensure sales and servicing meets customer needs and demands and business requirements.
- Oversee active registered broker accounts to ensure Brokers meet license and KYC requirements.
- Maintain Breach and Risk registers, highlighting any potential risk areas to key stakeholders with recommendations for improvement.
- Oversee internal and external audits, including the ownership and delivery of action items and system updates where applicable.
Skills and Experience
- Proven track record of working in a regulated environment.
- Strong analytical skills are a must.
- Excellent organisational, communication and time management skills
- Proven track record in working in a customer focused sales/service environment.
- Experience and deep knowledge of Microsoft Office, particularly Excel.
- Ability to collect, organise and analyse data.
- Able to work collaboratively with internal departments.
- Understanding complex regulatory environments globally is preferable.
So, if you have would like to work in an exciting role where your input matters and be rewarded well for it then please send me your CV today!
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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Retail Excellence Manager employer: The Cigna Group
Contact Detail:
The Cigna Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Excellence Manager
✨Tip Number 1
Familiarise yourself with the regulatory frameworks relevant to the role, such as FCA and DFSA. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to compliance and excellence in retail management.
✨Tip Number 2
Brush up on your analytical skills, especially with Microsoft Excel. Being able to showcase your ability to analyse data and identify trends will be crucial in this role, so consider taking a short course or practising with real datasets.
✨Tip Number 3
Network with professionals in the health services sector, particularly those who have experience in compliance and customer service roles. Engaging with industry peers can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 4
Prepare to discuss specific examples from your past work that highlight your organisational and time management skills. Be ready to explain how you've successfully navigated compliance challenges or improved customer journeys in previous roles.
We think you need these skills to ace Retail Excellence Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in regulated environments and customer-focused sales/service roles. Use specific examples that demonstrate your analytical skills and ability to improve customer journeys.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Retail Excellence Manager position at Cigna. Mention how your skills align with their requirements, particularly your experience with compliance and data analysis.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Office, especially Excel, as well as your organisational and communication skills. Provide examples of how you've used these skills to achieve results in previous roles.
Highlight Regulatory Knowledge: If you have experience with FCA, DFSA, or other regulatory frameworks, make sure to mention this in your application. Demonstrating your understanding of complex regulatory environments will set you apart from other candidates.
How to prepare for a job interview at The Cigna Group
✨Understand Regulatory Compliance
Familiarise yourself with the regulatory frameworks relevant to the role, such as FCA and DFSA. Be prepared to discuss how you have ensured compliance in previous roles and how you would approach this in the Retail Excellence Manager position.
✨Showcase Analytical Skills
Prepare examples of how you've used data analysis to improve customer journeys or performance trends in past roles. Highlight your proficiency in Microsoft Excel and any other analytical tools you are familiar with.
✨Demonstrate Customer Focus
Be ready to share specific instances where you enhanced customer experiences in a sales or service environment. This will show your understanding of customer needs and how you can contribute to Cigna's mission.
✨Prepare for Quality Assurance Discussions
Think about your experience with quality assurance processes and training. Be prepared to discuss how you would ensure that customer-facing representatives are well-trained and competent, aligning with the company's standards.
