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- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leading name in sports betting with a commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and healthcare support.
- Why this job: Be part of a fun team, build relationships, and contribute to a winning culture.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: Flexible shifts with a focus on work-life balance and a supportive, inclusive community.
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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat custom.
Are you ready to launch a winning career?
Salary pays £12.50 p/h
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8am – 10pm, depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 32.5 hours, consisting of a mix of long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.
Qualifications
- You must be 18 years or older to work in our betting shops.
- Passion for delivering great customer service!
- Enjoy building strong relationships and effective communication skills.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations calmly and professionally.
Additional Information
At Entain, we offer a competitive salary and great benefits, including:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
Join us and turn recognition into prizes. Be part of an inclusive community where everyone is celebrated for being themselves.
If you need adjustments or accommodations during the recruitment process, please contact us.
#LI-DNI
At Entain, we prioritize diversity, equity, and inclusion, ensuring all our people feel valued and respected. We adhere to all applicable recruitment and employment laws globally.
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Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest trends in sports and betting. Being knowledgeable about various sports events and betting options will not only help you engage with customers but also demonstrate your passion for the industry during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This could include handling complaints or explaining betting processes. The more comfortable you are in these situations, the better you'll perform when it counts.
✨Tip Number 3
Network with current employees or others in the retail customer service field. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
✨Tip Number 4
Be ready to showcase your ability to work both independently and as part of a team. Think of examples from your past experiences that highlight your adaptability and teamwork skills, as these are crucial for the Retail Customer Service role.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Share specific examples of how you've built strong relationships with customers and handled challenging situations. Make sure to convey your enthusiasm for joining the Entain family.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to remain calm and professional under pressure.
✨Know the Company and Its Values
Research Entain and its commitment to safer gambling and customer satisfaction. Being knowledgeable about the company's values will show that you're genuinely interested in being part of their team and culture.
✨Highlight Teamwork and Communication Skills
Since the role involves working closely with others, be ready to discuss your teamwork experiences. Provide examples of how you've built strong relationships with colleagues and customers, emphasising your effective communication skills.
