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For Companies At a Glance
- Tasks: Greet guests, manage bookings, and handle inquiries at our hotel.
- Company: Join a fabulous team at our welcoming Wilmslow Hotel.
- Benefits: Enjoy profit sharing, discounts on food, and discounted hotel stays.
- Why this job: Great growth opportunities in a supportive environment with a focus on wellbeing.
- Qualifications: No specific experience required; just bring your friendly attitude!
- Other info: Be part of a dynamic team and make lasting connections.
The predicted salary is between 24000 - 36000 £ per year.
Receptionist – Wilmslow
Hotel Receptionist Vacancy
We are looking for a Receptionist to join our fabulous team.
What we offer our Receptionists:
- Annual profit share, ensuring you share in the success of the company
- 30% discount on food and drink across our pubs and inns for you and friends and family
- 50% off food when on shift
- Discounted stays in our hotels and inns
- Wellbeing support with our Employee Assistant Programme
- Great opportunities to grow in your role and progress your career
- Access to JW BenefitHub, giving you access to a huge range of high street and online discounts
What a Receptionist does at our Hotel:
- Meet and greet guests and visitors to the Hotel
- Manage face to face, on line and telephone bookings
- Check all reservations and room allocations
- Handle guest queries and requirements
- Check guests in and out of the Hotel
- Prepare restaurant reservations
- Maintain occupancy levels on the computer system
- Manage the computer system including room rates and changes
- Deal with customer requirements, complaints and service issues
- Handle cash and card payments
- Ensure a safe environment in which to work; report any hazard or maintenance defects immediately
Receptionist - Wilmslow employer: JW Lees
Contact Detail:
JW Lees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Wilmslow
✨Tip Number 1
Familiarize yourself with the hotel industry and the specific services offered by our hotel. Understanding our unique offerings will help you engage with guests more effectively during the interview.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the first point of contact for guests. Role-playing common scenarios can help you feel more confident in handling guest queries and complaints.
✨Tip Number 3
Highlight any previous experience in hospitality or customer service roles during your conversations. Sharing specific examples of how you've successfully managed guest interactions can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the company culture. Research our values and express how they align with your own during discussions. A positive attitude can make a lasting impression!
We think you need these skills to ace Receptionist - Wilmslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasize any previous roles where you managed bookings, handled guest queries, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as communication skills, problem-solving abilities, and experience with computer systems.
Highlight Your Customer Service Skills: In your application, provide examples of how you've successfully dealt with customer requirements and complaints in the past. This will demonstrate your ability to handle similar situations at the hotel.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at JW Lees
✨Show Your People Skills
As a receptionist, you'll be the first point of contact for guests. Make sure to highlight your communication skills and ability to handle various situations with a friendly demeanor.
✨Familiarize Yourself with the Hotel's Services
Before the interview, research the hotel and its services. Being knowledgeable about what they offer will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare for Common Scenarios
Think about how you would handle common situations, such as a guest complaint or a booking error. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills.
✨Dress Professionally
First impressions matter! Dress in professional attire that reflects the hotel's standards. This shows respect for the role and the company, setting a positive tone for the interview.
