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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a dynamic services company focused on customer satisfaction and tech innovation.
- Benefits: Enjoy a 35-hour work week with opportunities for training and development.
- Why this job: Be part of a supportive team, enhance your tech skills, and make a real impact.
- Qualifications: 2+ years in a Microsoft service desk role; ITIL certification is a plus.
- Other info: Willingness to travel to other sites is required.
The predicted salary is between 30000 - 42000 £ per year.
Service Desk Analyst Job Description
Education Requirements: None but some education around IT/Microsoft preferred.
Experience Requirements: 2 years plus.
Industry: Services.
Qualifications: ITIL preferred but not essential.
Work Hours: 35 hours per week.
Purpose of Position
To provide technical MS IT support to the group\’s end users and carry out daily maintenance tasks in a customer service oriented environment.
Skills and Responsibilities
The key responsibilities of the role include but are not exclusive to:
- Troubleshoot desktop/laptop and system/network problems, diagnose and solve hardware/software/incidents/problems via phone, email and in person.
- Incident and request management.
- Provide exceptional service support to the business.
- Provide solutions/work arounds to incidents.
- Contribute to policies, processes and procedures.
- Install, maintain and support new applications.
- Prioritize and manage several open cases and mini projects at one time.
- Establish excellent working relationships with the business and 3rd parties.
- Keep up to date with advancements in technology.
- Ensure appropriate standards and procedures are adhered to.
- Daily systems monitoring.
- Support users on both hardware and software applications.
Qualifications Required (Essential and Desired)
ITIL Foundation (or equivalent).
Experience & Knowledge (Essential & Desirable)
The ideal candidate would have a very high level of customer service experience and past experience working in a helpdesk environment. Training will be given where appropriate.
Essential:
- Previous experience of at least 2 years of working on a Microsoft technical service desk environment – Windows Server, Active Directory.
- Exceptional Customer Service.
- Willingness to travel to other company sites.
- Excellent communication skills, both written and verbal.
- UK Driving License.
Desirable:
- High Standard of incident and request management.
- Excellent troubleshooting and problem-solving skills.
- Network troubleshooting, TCP/IP and general WAN/LAN.
- ITIL Foundation Certified.
- Lotus Notes migration to Office 365.
Personal Skills & Attributes
- Excellent work ethic with a positive approach to work.
- Excellent temperament with ability to remain calm and focused in a high-pressure environment.
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Service Desk Technician -Leeds - 1st to 3rd Line - REF 784 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician -Leeds - 1st to 3rd Line - REF 784
✨Tip Number 1
Familiarise yourself with common troubleshooting techniques for desktop and laptop issues. Being able to demonstrate your problem-solving skills during the interview will show that you can handle the technical demands of the role.
✨Tip Number 2
Brush up on your knowledge of Microsoft technologies, especially Windows Server and Active Directory. Having a solid understanding of these systems will give you an edge when discussing your experience with the hiring team.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in previous roles. This is crucial for the Service Desk Technician position, so be ready to share specific instances where you went above and beyond for users.
✨Tip Number 4
Research ITIL principles and be prepared to discuss how they apply to incident and request management. Even if you don't have formal certification, showing your understanding of these concepts can set you apart from other candidates.
We think you need these skills to ace Service Desk Technician -Leeds - 1st to 3rd Line - REF 784
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a Microsoft environment. Emphasise your customer service skills and any specific technical knowledge related to the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to troubleshoot issues effectively. Mention your experience with incident management and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, clearly outline your skills in troubleshooting, problem-solving, and customer service. If you have experience with ITIL or any relevant certifications, be sure to mention them.
Showcase Your Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully communicated with users in previous positions. This could include resolving issues over the phone or in person.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Customer Service Skills
Since the role requires exceptional customer service, be prepared to share specific examples of how you've provided outstanding support in previous positions. Highlight your ability to remain calm and focused under pressure.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Microsoft technologies, especially Windows Server and Active Directory. Be ready to discuss any relevant experience you have with troubleshooting hardware and software issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific incidents or requests, showcasing your thought process and technical expertise.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their incident management processes or how they keep up with technological advancements, demonstrating your eagerness to contribute.
