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Deputy Manager
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Companies
Iceland
Deputy Manager

Deputy Manager

Rochester Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the team, maximise profit, and ensure smooth store operations.
  • Company: Join one of the Best Big Companies to Work For, dedicated to customers and team welfare.
  • Benefits: Enjoy 15% discount, 33 days holiday, and clear career pathways.
  • Why this job: Be part of a supportive culture that values your growth and contributions.
  • Qualifications: Retail management experience and strong leadership skills are essential.
  • Other info: Flexible working across different stores and opportunities for personal development.

The predicted salary is between 30000 - 42000 £ per year.

Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key responsibilities include:

Maximise profit:

  • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
  • Focus on delivering great availability and cost controls through excellent processes.
  • Create a culture of \”sell a £, save a £\” to maximise store sales and profit.
  • Deliver on all agreed KPIs.

    • Engage, develop & retain great people:

  • Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
  • Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
  • Foster an inclusive culture where everyone can be their best at work.
  • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
  • Manage the team effectively using performance processes and continuous conversations.

    • Doing the right processes and doing them right:

  • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
  • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
  • Ensure all cash handling and security policies and processes are fully implemented in the store.
  • Deliver the best digital service by implementing all \”One Best Way\” processes in the store through the team.
  • Ensure legal compliance across all areas to minimise any risk to the business.
  • Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

    • Leadership:

  • Lead by example to get the best from the team and provide the best service to customers.
  • Be approachable and respectful to customers and colleagues.
  • Work together with enthusiasm and take action to reduce waste.
  • Show consideration for the business and its people.
  • Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
  • Communicate effectively, having regular conversations and listening to understand.
  • Plan in advance, prioritising key tasks and activities.
  • Set the pace of the team by being hands-on to deliver a great store.
  • Solve problems by making the right decisions for the store.
  • Coach the team by asking the right questions to drive performance and help them be their best.
  • Delegate tasks at the right time to the right colleagues.
  • Motivate the team to deliver consistent operational standards.

    • Required skills & experience:

  • Proven experience in a retail management role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage priorities.
  • Customer-focused with a passion for delivering outstanding service.
  • Strong problem-solving and decision-making abilities.
  • Flexibility to work across different stores.

    • What We Offer:

  • 15% discount in all Iceland and The Food Warehouse stores.
  • 33 days holiday (including Bank Holidays).
  • Christmas vouchers – increasing with length of service.
  • Refer a Friend scheme.
  • Christmas saving schemes.
  • Long service awards.
  • Option to join a healthcare plan.
  • Grocery Aid for free and confidential financial, emotional and practical support.
  • Clear career pathways with opportunities for development and progression.
  • A supportive and inclusive work environment.

    • Apply now to join the team and start your Iceland story!

    Deputy Manager employer: Iceland

    Iceland is renowned for its commitment to both customer satisfaction and employee well-being, making it an exceptional employer for those seeking a rewarding career as a Deputy Manager. With a supportive and inclusive work culture, employees benefit from clear career pathways, extensive training opportunities, and a range of perks including generous holiday allowances and discounts. Join us in a dynamic environment where your leadership skills can thrive and contribute to our mission of delivering outstanding service.
    I

    Contact Detail:

    Iceland Recruiting Team

    View Iceland Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land Deputy Manager

    ✨Tip Number 1

    Familiarise yourself with the company's values and culture. As a Deputy Manager, you'll need to embody these principles, so understanding them will help you align your approach during interviews and discussions.

    ✨Tip Number 2

    Prepare specific examples from your past experience that demonstrate your leadership skills and ability to drive team engagement. Be ready to discuss how you've successfully managed teams and improved performance in previous roles.

    ✨Tip Number 3

    Research the latest trends in retail management and customer service. Being knowledgeable about current practices will show your commitment to the role and your ability to implement effective strategies in the store.

    ✨Tip Number 4

    Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.

    We think you need these skills to ace Deputy Manager

    Retail Management Experience
    Leadership Skills
    Team Management
    Excellent Communication Skills
    Interpersonal Skills
    Customer Service Orientation
    Problem-Solving Skills
    Decision-Making Abilities
    Ability to Work in a Fast-Paced Environment
    Prioritisation Skills
    Coaching and Development Skills
    Flexibility to Work Across Different Stores
    Operational Standards Management
    Performance Management

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in retail management. Emphasise your leadership skills, customer service focus, and any achievements that demonstrate your ability to maximise profit and engage a team.

    Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role of Deputy Manager. Mention specific examples of how you've successfully led teams, improved store performance, or enhanced customer satisfaction in previous positions.

    Showcase Your Leadership Style: In your application, describe your leadership approach. Discuss how you foster an inclusive culture, motivate your team, and handle challenges. This will show that you align with the company's values and are ready to lead effectively.

    Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.

    How to prepare for a job interview at Iceland

    ✨Show Your Leadership Skills

    As a Deputy Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your approach to motivating and developing team members.

    ✨Understand the Business Metrics

    Familiarise yourself with key performance indicators (KPIs) relevant to the role. Discuss how you would analyse sales and operational data to drive improvements, showcasing your analytical skills and business acumen.

    ✨Emphasise Customer Focus

    This role requires a strong customer focus. Prepare to discuss how you've previously enhanced customer experiences and resolved issues effectively, demonstrating your commitment to outstanding service.

    ✨Prepare for Scenario Questions

    Expect scenario-based questions that assess your problem-solving and decision-making skills. Think of specific situations where you had to make tough decisions or manage conflicts, and be ready to explain your thought process.

    Deputy Manager
    Iceland
    Location: Rochester
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    I

    • Deputy Manager

      Rochester
      Full-Time
      30000 - 42000 £ / year (est.)
    • I

      Iceland

      1000+
      View Iceland Profile
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