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- Tasks: Be the friendly face for late arrivals and ensure a welcoming atmosphere.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible shifts, 33% dining discounts, and access to your earned pay anytime.
- Why this job: Experience fun, laughter, and make lifelong friends while delivering top-notch service.
- Qualifications: Passion for guest care, professionalism, and excellent communication skills required.
- Other info: Includes pension, 28 days holiday, shopping discounts, and free shares!
No CV to hand? No problem!We\’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU\’LL DO IN THIS ROLE:
Be the first point of contact when checking in late arrivals and walk-ins
You’ll ensure a warm, friendly and genuine welcome
The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
You’ll ensure guest and business safety and security is top priority at all times
In the event of a fire, evacuating all guests and team from the business safely and quickly
You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
Passionate about guest care
A can-do attitude
Professionalism under pressure
Great eye for detail
Enjoys and wants to be an active member of a team
Excellent verbal communication
An understanding of what excellent guest service looks like
WHAT\’S IN IT FOR ME?
• Flexible shifts – to fit around the other important things in life.
• Love dining out? You\’ll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
•Never a dull moment – fun, laughs and lifelong friends!
•Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There\’s also a free employee helpline- to support you with whatever life throws at you.
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Innkeeper\'s Collection Night Porter employer: Mitchells & Butlers Leisure Retail Limited
Contact Detail:
Mitchells & Butlers Leisure Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innkeeper\'s Collection Night Porter
✨Tip Number 1
Show your passion for guest care during the interview. Share specific examples of how you've gone above and beyond to ensure a great experience for guests in previous roles or situations.
✨Tip Number 2
Demonstrate your ability to handle pressure by discussing any past experiences where you successfully managed difficult situations or complaints. This will highlight your professionalism and problem-solving skills.
✨Tip Number 3
Familiarise yourself with the specific location and its offerings. Being knowledgeable about the area can help you provide better service and show your commitment to the role during your conversation with us.
✨Tip Number 4
Emphasise your teamwork skills. Share instances where you've worked effectively as part of a team, as this role requires collaboration with others to create a welcoming environment for guests.
We think you need these skills to ace Innkeeper\'s Collection Night Porter
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what the Innkeeper's Collection is looking for in a Night Porter. Highlight key responsibilities and qualities they value, such as passion for guest care and professionalism.
Craft Your Responses: Since there's no CV required, focus on crafting thoughtful responses in the application form. Use specific examples from your past experiences that demonstrate your ability to provide excellent guest service and handle various tasks under pressure.
Show Enthusiasm: Let your passion for hospitality shine through in your application. Use positive language and express your eagerness to contribute to creating a welcoming environment for guests.
Proofread Your Application: Before submitting, take a moment to review your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Mitchells & Butlers Leisure Retail Limited
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for providing excellent guest experiences. Share any relevant stories or examples that highlight your commitment to guest satisfaction, as this is a key quality they are looking for.
✨Demonstrate a Can-Do Attitude
During the interview, showcase your positive attitude and willingness to tackle challenges. Employers appreciate candidates who can remain professional under pressure, so be ready to discuss how you've handled difficult situations in the past.
✨Highlight Your Attention to Detail
Since the role involves various tasks, including cleaning and setting up areas, emphasise your eye for detail. Provide examples of how you ensure high standards in your work, which will reassure them of your capability in maintaining their environment.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Night Porter, such as dealing with guest complaints or emergency situations. Prepare thoughtful responses on how you would handle these situations, demonstrating your problem-solving skills and ability to keep guests safe.
