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For Companies At a Glance
- Tasks: Handle and resolve customer complaints about vehicle quality and finance products.
- Company: Huntswood supports top brands in financial services, focusing on positive impacts.
- Benefits: Work from home, receive training, and gain valuable experience with reputable organisations.
- Why this job: Join a supportive team and enhance your customer service skills while making a difference.
- Qualifications: Experience in resolving vehicle quality complaints and knowledge of FCA/FOS regulations required.
- Other info: Initial six-month contract with potential for future opportunities.
The predicted salary is between 42000 - 60000 £ per year.
Job Description
Huntswood is looking for Motor Finance Complaint Handlers with extensive complaints experience to support a leading car finance company.
As a Motor Finance Complaint Handler you will be responsible for resolving customers complaints about their motor finance products. These complaints primarily relate to vehicle quality issues though may also include concerns with the finance product or simple service complaints. Using your wealth of complaint handling experience and your knowledge and experience of the motor finance industry you will investigate the customers complaints and come up with a resolution that suits both our client and the customer.
Key Details:
Start Date: ASAP
Day Rate: £250 (This is only available to individuals working via Husp Umbrella company, we can assist you with this)
Location: Working from home
Hours: 37.5 hours per week, Monday to Friday, 9am to 5:30pm
What Huntswood can offer you:
An initial contract to the end of February 2026 with the expectation of extension.
All equipment and training provided to successfully complete your contract
A chance to gain experience in a professional and challenging environment, working for well-known organisations
The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future
The ideal Motor Finance Complaint Handler will have:
- Experience resolving vehicle quality motor finance complaints is essential
- An understanding of FCA/FOS regulations about complaints and consumer credit
- Excellent communications skills both written and verbal
- A suitable and quiet space at home to work from home for the duration of the contract
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
About Huntswood:
Huntswood, now part of ResultsCX, is a trusted name in customer experience management. Together, we support some of the world's most respected brands across financial services, utilities, and more. We're committed to creating a positive impact-for our clients, their customers, and our people.
Ready to Make a Difference?
If you're ready to bring your skills to a role where you'll be valued, supported, and challenged, apply today and take the next step in your customer service career with Huntswood.
Vehicle Quality Complaint Handler employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Quality Complaint Handler
✨Tip Number 1
Familiarise yourself with FCA and FOS regulations. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to compliance during any discussions with the hiring team.
✨Tip Number 2
Brush up on your vehicle quality knowledge. Being well-versed in common vehicle issues and how they relate to finance complaints will give you an edge when discussing your experience and problem-solving skills.
✨Tip Number 3
Prepare for scenario-based questions. Think of specific examples from your past experiences where you successfully resolved complaints, as this will showcase your ability to handle similar situations effectively.
✨Tip Number 4
Set up a professional workspace at home. Since this role is remote, having a quiet and organised environment will not only help you perform better but also reflect your readiness for the job during any virtual interviews.
We think you need these skills to ace Vehicle Quality Complaint Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Vehicle Quality Complaint Handler. Familiarise yourself with the types of complaints you will be handling and the skills required to resolve them effectively.
Tailor Your CV: Highlight your relevant experience in resolving vehicle quality complaints and your knowledge of FCA/FOS regulations. Use specific examples that demonstrate your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention your experience in the motor finance sector and how it aligns with Huntswood's values and mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Huntswood
✨Showcase Your Industry Knowledge
Make sure to highlight your experience with vehicle quality issues and motor finance complaints. Be prepared to discuss specific examples where you successfully resolved similar complaints, demonstrating your understanding of the industry.
✨Familiarise Yourself with FCA/FOS Regulations
Since knowledge of FCA and FOS regulations is crucial for this role, brush up on these guidelines before the interview. Being able to reference them will show that you are well-prepared and understand the regulatory landscape.
✨Demonstrate Strong Communication Skills
As the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might be asked to explain how you would handle a difficult customer complaint, so think through your responses in advance.
✨Prepare Your Workspace
Since this position is remote, ensure your workspace is quiet and free from distractions during the interview. A professional environment will help you focus and present yourself in the best light.
