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For Companies At a Glance
- Tasks: Assist customers with parts inquiries and ensure excellent service.
- Company: Join a dynamic Retail Centre focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, OTE, and fantastic company perks.
- Why this job: Be part of a team that values customer excellence and personal growth.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: A full driving license is essential for van deliveries.
The predicted salary is between 24451 - 30000 £ per year.
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As a Trade Parts Advisor you will be a key part of the Retail Centre. As a Trade Parts Advisor you will have excellent communication and organisational skills in order to deal with customers face to face or over the phone.
Main Responsibilities
A Parts Advisor will need to ensure that walk in and telephone customers are promptly dealt with, and deliver on sales targets. They are meticulous with the administration of the parts department, check stock levels and deliveries. As a Parts Advisor you will always delivering an incredible experience to all, whether internal or external customers.
Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.
The Ideal Candidate
To be a success in this role, you will have:
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Previous experience in a target driven role
- Core skills in computing are essential, including web systems, email and use of excel
- Experience with Kerridge an advantage
- A full, clean driving license is essential as the role includes van delivery
Salary £24,451.88 + OTE circa £30k + Excellent Company Benefits
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Parts Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by our Retail Centre. Being knowledgeable about the parts you’ll be advising on will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you handle customer inquiries or complaints can help you demonstrate your ability to deliver excellent service, which is crucial for this role.
✨Tip Number 3
Get comfortable with using software tools like Excel and any relevant web systems. If you’re not already familiar with Kerridge, consider looking up tutorials or resources online to get a head start on this essential skill.
✨Tip Number 4
Showcase your target-driven mindset by preparing examples of how you've met or exceeded sales targets in previous roles. This will help you stand out as someone who is results-oriented and ready to contribute to our team's success.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or target-driven roles. Mention specific achievements that demonstrate your ability to meet sales targets and deliver excellent customer service.
Showcase Your Skills: Make sure to include your computing skills, especially your proficiency with web systems, email, and Excel. If you have experience with Kerridge, be sure to mention it as it is considered an advantage.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for the product and your commitment to customer excellence. Use this opportunity to convey your personality and enthusiasm for the role, making it clear why you would be a great fit for the team.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Parts Advisor, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, whether in person or over the phone.
✨Demonstrate Your Organisational Skills
The role requires meticulous administration of the parts department. Be ready to discuss how you manage stock levels, handle deliveries, and keep everything organised. Mention any tools or systems you've used to stay on top of tasks.
✨Familiarise Yourself with Relevant Software
Since core computing skills are essential, brush up on your knowledge of web systems, email, and Excel. If you have experience with Kerridge, make sure to highlight it during the interview as it could give you an edge.
✨Prepare for Target-Driven Questions
Expect questions about how you meet sales targets and retain customers. Think of specific instances where you achieved or exceeded targets in previous roles, and be prepared to discuss your strategies for success.
