Membership manager & Project coordinator/manager

Job title: Membership manager & Project coordinator/manager

Department: Communications

Location: Central London Office, (3 days working from the office, 2 days from home)

Start date: ASAP

About IFPI

IFPI advocates on the behalf of our member record companies and works to champion and defend the recorded music industry worldwide. Our goal is to improve the environment for record labels to operate in and support the growth and evolution of a thriving music ecosystem around the world.

Our work spans a wide range of fields including: worldwide policy engagement and campaigning, extensive industry data gathering and analysis, the launching and management of music charts, music copyright protection and enforcement, development of technology and data standards and managing best-practice in public performance rights collections.

IFPI’s head office is in London, with regional hubs in Brussels, Nairobi, Singapore, Abu Dhabi, Miami, and Beijing. We have national groups and affiliates in 60 countries that represent their own local member record companies.

The position

As a trade body, delivering for our members is at the heart of our work. IFPI is currently looking to appoint an experienced membership specialist to develop, expand and lead our global membership engagement programme.

Responsibilities will include:

· Leading a review of our global membership engagement strategy – looking at opportunities to improve and develop IFPI’s engagement with its record label members

· Overseeing the delivery of all aspects of the organisation’s membership engagement strategy

· Ownership of all membership processes from working with prospective members, through to the full application and onboarding process and overseeing the administrative management of our members database; pitching and implementing improvements

· Supporting IFPI’s strategic membership expansion in key regions, particularly emerging markets

· Working closely with IFPI’s National Groups around the world, to ensure alignment across membership approaches within our global network

· Developing relationships with members and reinvigorating our membership communications programme

· Identifying opportunities to strengthen IFPI’s membership services and managing implementation of new projects/services

· Advising senior management on critical issues related to membership

Additionally, the role sits within the Communications team at IFPI, and the chosen candidate will support across a number of the organisation’s priority projects such as ongoing campaigns on:

· The vital role a record label plays in today’s music ecosystem

· Creating a sustainable future for AI in music

The membership programme / project support will also support the Communication team’s work in:

• Record company liaison – Helping to coordinate our work with a steering group of global company comms executives.
• Broader National Group engagement and coordination – coordinating closely with national group directors and comms leads, discussing ongoing and emerging media issues and supporting with engagement through the delivery of key messages, Q&A and evidence points.
• IFPI profile building – Helping to manage IFPI’s reputation and building its presence at key events and with priority stakeholders.

Position requirements:

• Demonstrable experience in membership engagement or change management
• A strategic thinker with a strong business acumen, able to align member engagement efforts with broader organisational goals.
• Excellent communications and interpersonal skills
• A collaborative and tenacious team player who will understand and enjoy working in a busy and ambitious comms team and liaising across different departments and geographies in a complex global organisation.
• A good understanding of the current music industry landscape would be very advantageous

Please note: The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive. This job description is subject to review to ensure that it truly reflects the strategic direction requirements of IFPI.

How to apply

Candidates who can demonstrate that they meet specifications set out above and can prove that they have the right to work in the UK should send an application to recruitment@ifpi.org or by post to HR Department, IFPI Secretariat, 7 Air St, London, W1B 5AD.

The application should include your CV and a covering letter stating how you meet each requirement. Due to the need to fill this role swiftly, applications will be reviewed on a rolling basis, and we reserve the right to close this advert before the confirmed closing date when we receive sufficient applications.

Interview Process

We will, having reviewed applications on a rolling basis, seek to conduct interviews with candidates via online or in person.

In order to process job applications, IFPI collects personal information submitted by applicants. By applying for this role, you are consenting to that processing. All personal information is processed in line with our privacy policy set out at https://www.ifpi.org/terms-conditions/

EEO Statement

IFPI is committed to equal opportunities and welcomes colleagues from a diverse range of backgrounds.