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For Companies At a Glance
- Tasks: Administer pension awards, resolve inquiries, and manage customer data in a dynamic environment.
- Company: Equiniti is a global leader in shareholder and pension technology, supporting millions worldwide.
- Benefits: Enjoy flexible working options, health support, 28 days holiday, and matched pension contributions.
- Why this job: Join a collaborative team with full training and opportunities for growth in a reputable company.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a team-oriented mindset required.
- Other info: Experience in finance is preferred, but not essential; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Management Level
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
The role of Pension Administrator will be based at our Office in Liverpool. This is an ideal role for someone who thrives working in a busy environment, and it will provide you with opportunities to learn new skills and the potential to progress with the company.
Full training will be provided on site for the first 6 weeks. You will then be buddied up with an experienced employee who will be there to support you and answer any queries you may have.
Once training is complete you will have an opportunity to apply for a flexible working request which will give you the option to work from home.
Business Function
MyCSP is one of theUK’s leading pension administrators. We are also one of the UK’s most efficient providers of outsourced services to both public and private sector organisations. One of MyCSP\’s largest clients is the Civil Service Pension scheme, with over 1.5 million members and 340 employers.
MyCSP is a unique business. We are a mutual joint venture partnership between employee partners, who own 25% of the company held in trust for them by MyCSP Trust Company Ltd, and our private sector partner and Equiniti’s pension business, Paymaster.
We have an elected Employee Partnership Council which has a seat and full decision making rights on the Executive Management team. Employee partners are also represented by a Director at Board level.
Core Duties/Responsibilities
The successful candidate will be responsible for the following:
- Administering pension awards in line with Service Level Agreement
- Checking the integrity of customer data
- Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements
- Drafting of non-standard correspondence in response to customer enquiries
- Inputting customer details and accessing customer information
Skills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviours:
- GCSE grade A*-C/9-4 or equivalent in English and Maths
- Good written and communication skills
- Strong numeracy skills
- PC literate
- Applicants must have resided in UK for at least 5 years
- Ability to work as part of a team
- Awareness of pension scheme rules, industry regulations, and current pensions legislation (not essential)
- Previous experience in a financial/pensions environment (preferred but not essential)
- Be able to prioritise work and work to deadlines.
Benefits
- Save For Your Future – MyCSP Pension Plan; MyCSP matches your pension contributions up to 10%.
- Dividend & Performance Bonus – As employee partners own 25% of MyCSP there is a possibility of annual dividend as well as a performance related bonuses.
- Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- Learning & Development– Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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Pensions Administrator (Fixed term Contract) employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator (Fixed term Contract)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Pensions Administrator. Understanding the core duties, such as administering pension awards and resolving customer inquiries, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Equiniti or MyCSP. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 3
Brush up on your understanding of pension scheme rules and legislation. Even if it's not essential, having a basic awareness can set you apart from other candidates and show your commitment to the role.
✨Tip Number 4
Prepare to discuss your teamwork skills and experiences. Since the role requires collaboration, think of examples where you've successfully worked in a team, as this will highlight your ability to fit into their work environment.
We think you need these skills to ace Pensions Administrator (Fixed term Contract)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Pensions Administrator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Skills: Emphasise your written communication skills, numeracy, and any experience in a financial or pensions environment. Use specific examples from your past work or studies to demonstrate these abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Equiniti and how you can contribute to their vision and values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Equiniti
✨Understand the Role
Make sure you thoroughly read the job description and understand the core duties of a Pensions Administrator. Familiarise yourself with terms like 'Service Level Agreements' and 'customer inquiries' as these will likely come up during your interview.
✨Showcase Your Communication Skills
Since good written and verbal communication skills are essential for this role, prepare examples from your past experiences where you effectively resolved customer inquiries or drafted correspondence. This will demonstrate your capability in handling similar tasks.
✨Highlight Teamwork Experience
The ability to work in a team is crucial for this position. Think of instances where you collaborated with others to achieve a common goal, especially in a busy environment. Be ready to share these experiences during your interview.
✨Prepare Questions About Training and Development
As the role offers full training and support, prepare thoughtful questions about the training process and opportunities for progression within the company. This shows your eagerness to learn and grow, aligning with their values of improvement and collaboration.
