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- Tasks: Support beverage packaging customers with technical issues and ensure quality service.
- Company: Join The Sherwin-Williams Company, a leader in coatings and paints.
- Benefits: Enjoy opportunities for travel, hands-on problem-solving, and professional growth.
- Why this job: Be part of a dynamic team making a real impact in the beverage industry.
- Qualifications: 3-5 years of relevant experience and strong communication skills required.
- Other info: Field-based role with a focus on customer satisfaction and technical expertise.
The predicted salary is between 36000 - 60000 £ per year.
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Technical Service Representative – Beverage Cans Coatings
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Client:
The Sherwin-Williams Company
Location:
United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ab0348779164
Job Views:
14
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
The Technical Services Representative is responsible for providing technical support to Packaging Customers for the Beverage business in the assigned geographical region.
Responsibilities include:
- Travel to customer operations to solve problems, coordinate project work, or implement technology.
- Manage product trials at designated customer facilities.
- Troubleshoot online technical problems.
- Advise customers on product line changes and improvements.
- Maintain records of customer technical service issues for follow-up.
- Train customers on product knowledge and application methods.
- Handle customer complaints within authority limits and manage resolution processes.
- Assist with equipment installations and modifications.
- Maintain contact with laboratories on current technical issues.
- Support laboratory evaluations of samples.
- Provide technical information to technicians, chemists, engineers, customers, and other groups.
- Communicate extended product knowledge in packaging technology.
- Support the specification/product recommendation approval process.
- Maintain expertise in product finishes, equipment use, and surface preparation.
- Collaborate with Projects and Market Managers to develop and implement solutions for projects and product deployment.
Requirements include:
- 3-5 years of field-based experience.
- Skills in solving technical problems in both field and lab/service center settings.
- Fluent in English with good communication skills.
- Good interpersonal skills and customer orientation.
- Team player attitude.
- Knowledge of packaging application techniques.
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Technical Service Representative - Beverage Cans Coatings employer: The Sherwin-Williams Company
Contact Detail:
The Sherwin-Williams Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Representative - Beverage Cans Coatings
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in beverage can coatings. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the packaging industry, especially those who work with beverage cans. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've solved technical issues in previous roles. Highlighting your problem-solving skills with real-life scenarios will set you apart from other candidates.
✨Tip Number 4
Research The Sherwin-Williams Company and their products thoroughly. Understanding their values, mission, and recent developments will allow you to tailor your conversations and show that you're a great fit for their team.
We think you need these skills to ace Technical Service Representative - Beverage Cans Coatings
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Technical Service Representative position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: Emphasise your 3-5 years of field-based experience in your CV and cover letter. Provide specific examples of how you've solved technical issues or managed product trials in previous roles.
Showcase Communication Skills: Since good communication and interpersonal skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language in your CV and cover letter.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of The Sherwin-Williams Company. Mention your customer orientation and team spirit, and explain how you can contribute to their success in the beverage packaging sector.
How to prepare for a job interview at The Sherwin-Williams Company
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to beverage can coatings. Be prepared to discuss specific products, their applications, and any relevant troubleshooting experiences you've had in the past.
✨Showcase Your Problem-Solving Skills
Since the role involves a lot of problem-solving, think of examples from your previous experience where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Customer Orientation
The company values customer satisfaction highly. Be ready to share instances where you went above and beyond for a client or how you handled complaints effectively. This will show your commitment to customer service.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company's projects, team dynamics, or future developments in beverage can technology. This shows your genuine interest in the role and the company.
