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- Tasks: Manage supplier relationships and performance within the Green Flag Patrol Network.
- Company: Join Green Flag, a leading roadside rescue service focused on efficiency and independence.
- Benefits: Enjoy hybrid working, generous holiday, discounts, and a 9% pension contribution.
- Why this job: Be part of a dynamic team that values your skills and promotes personal growth.
- Qualifications: Experience in supplier management and budget handling is essential; automotive experience is a plus.
- Other info: We embrace diversity and support all applicants throughout the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Manager of Outsourced Partnerships
Location: Any Direct Line Group Location – Hybrid working, 2 days per week in the office
Contract: Fixed Term Contract – Up to 12 months
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
About Green Flag: We’re a roadside rescue and recovery service rooted in independence and efficiency. We work smart — bringing the very best local technicians and independent garages across the UK together under one (green) flag. Our local specialists really are the bee’s knees, the top bananas, and the dog’s, well, you know. We prefer genuine skills over flashy vans, focusing on getting our customers back on the move as quickly as possible.
What you’ll do
Reporting to the Head of Outsourced Partnerships, you will be responsible for managing the day-to-day operations of designated suppliers within the Green Flag Patrol Network. Your role includes managing supplier performance, developing relationships, sourcing new suppliers, and negotiating commercials alongside procurement.
- Manage the performance of designated suppliers and oversee contractual KPIs and customer outcomes.
- Identify, onboard, and perform due diligence on new suppliers, engaging P&SC as needed.
- Complete RCA, interrogate data, and work with data science to improve dashboards.
- Support the removal of underperforming suppliers following governance procedures.
- Hold performance reviews with external suppliers (15–30 suppliers).
- Manage commercial spend, income, and revenue performance with support from P&SC.
- Build and maintain strong, trust-based relationships with suppliers and internal stakeholders.
- Own the risk framework, ensure compliance with competition law, and address breaches.
- Communicate proactively with service providers and colleagues to manage expectations and resolve issues.
- Handle conflicts at senior levels, demonstrating emotional resilience and adaptable communication.
- Conduct supplier audits in line with DLG’s risk framework.
- Support out-of-hours issues on an on-call basis.
- Manage complaints timely and escalate trends to the business leadership.
- Coordinate with Patrols, Health & Safety, and the Green Flag Network to ensure best practices.
- Develop and execute strategies for SURGE events to meet customer, brand, and business needs.
- Maximize roadside revenue opportunities and identify new revenue streams.
What you\’ll need
- Experience in Supplier & Relationship Management, with proven ability to manage external suppliers and conduct performance reviews.
- Experience managing budgets, commercial spend, and revenue within a supplier network.
- Ability to manage escalations, resolve conflicts, and make balanced decisions.
- Experience sourcing and onboarding suppliers, negotiating contracts with procurement.
- Automotive industry experience is advantageous but not essential.
- Strong self-management skills, independence, and effective teamwork.
- Ability to influence internal and external stakeholders effectively.
What we’ll give you in return
We value our people and their diverse perspectives. Our benefits include:
- 9% employer-contributed pension
- 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover
- Up to 10% annual bonus
- 25 days holiday (rising to 28), bank holidays, and options to buy or sell holiday days
- Optional health and dental insurance
- EV car scheme for leasing electric or hybrid cars
- Buy as you earn share scheme
- Employee discounts and cashback
Be yourself
We are committed to diversity and inclusion, proud to be one of the UK\’s Top 50 Inclusive Employers. We welcome applications from all backgrounds and are happy to support adjustments during the recruitment process.
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Supplier Relationship Manager employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supplier Relationship Manager
✨Tip Number 1
Familiarise yourself with the automotive industry, even if it's not essential. Understanding the market trends and challenges can help you engage more effectively with suppliers and stakeholders.
✨Tip Number 2
Network with professionals in supplier relationship management. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss your experience in managing budgets and commercial spend. Be ready to share specific examples of how you've successfully negotiated contracts or improved supplier performance in previous roles.
✨Tip Number 4
Showcase your conflict resolution skills during interviews. Think of scenarios where you've managed escalations or resolved issues with suppliers, as this will demonstrate your ability to handle the challenges of the role.
We think you need these skills to ace Supplier Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supplier and relationship management. Focus on specific achievements, such as managing budgets or conducting performance reviews, that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your ability to build strong relationships and manage suppliers effectively, and provide examples of how you've done this in the past.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as conflict resolution, negotiation, and data analysis. Use specific examples to demonstrate how you've successfully applied these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Supplier Relationship Manager.
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Suppliers
Before the interview, research the suppliers that Green Flag works with. Understanding their strengths and weaknesses will help you discuss how you can manage and improve these relationships effectively.
✨Demonstrate Conflict Resolution Skills
Be prepared to share examples of how you've successfully managed conflicts in previous roles. Highlight your emotional resilience and adaptable communication style, as these are crucial for handling escalations with suppliers.
✨Showcase Your Analytical Skills
Since the role involves data interrogation and performance reviews, be ready to discuss your experience with data analysis. Mention any tools or methods you've used to improve supplier performance and how you’ve applied insights from data science.
✨Emphasise Relationship Building
The ability to build trust-based relationships is key in this role. Prepare to talk about how you've developed strong partnerships in the past, both with suppliers and internal stakeholders, and how you plan to continue doing so at Green Flag.
