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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a pristine spa environment.
- Company: Swinton Estate is a luxurious spa nestled in the stunning Yorkshire Dales.
- Benefits: Enjoy competitive pay, staff discounts, and professional development opportunities.
- Why this job: Join a supportive team in an award-winning spa focused on guest satisfaction and wellness.
- Qualifications: Previous hospitality experience preferred; strong communication and organisational skills required.
- Other info: Flexible shifts including evenings and weekends; passion for luxury service is essential.
The predicted salary is between 20400 - 25400 £ per year.
Swinton Estate
Spa
Full time
Permanent
Spa Host
Full Time – 40 hours per week working 5 days over 7
Salary of up to £25,397 per annum plus tronc
About Swinton Estate
Nestled in the heart of the Yorkshire Dales, Swinton Estate is a haven of luxury, wellness, and natural beauty. Our award-winning spa offers a serene environment where guests can unwind and rejuvenate. As part of our commitment to providing exceptional experiences, we are seeking a warm, professional, and service-oriented Spa Host to join our dedicated team.
Key Responsibilities
Guest Experience:
- Welcome guests with a warm and friendly demeanor, ensuring they feel valued and comfortable throughout their visit.
- Provide detailed information about spa facilities, treatments, and packages, tailoring recommendations to guests\’ preferences.
- Handle guest queries and resolve any concerns promptly to ensure an exceptional spa experience.
Facility Coordination
- Ensure the spa environment is immaculate and inviting, including treatment rooms, relaxation areas, and changing facilities.
- Monitor the stock of towels, robes, and refreshments, replenishing as needed.
- Assist with the preparation of treatment rooms, ensuring they meet the highest standards of cleanliness and comfort.
Team Support
- Collaborate with therapists and spa management to maintain seamless daily operations.
- Support therapists by managing schedules, preparing rooms, and facilitating smooth transitions between appointments.
- Attend regular team meetings and training sessions to stay informed about spa services and initiatives.
Administrative Duties
- Manage bookings and check-ins using the spa\’s reservation system.
- Process payments and provide accurate billing for services and retail products.
- Maintain records of guest preferences and feedback to enhance future experiences.
Qualifications
- Experience: Previous experience in a hospitality, customer service, or spa environment is preferred.
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Skills:
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Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
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A proactive, can-do attitude with a focus on guest satisfaction.
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Appearance: Presentable and professional appearance in line with spa standards.
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Other Requirements:
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Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Passion for wellness, luxury service, and creating memorable guest experiences.
What We Offer
- Competitive salary and benefits package.
- Staff discounts on spa treatments, dining, and accommodation across The Estate.
- Access to professional development and training programs including Pool First Aid and Response training.
- Opportunity to work in a picturesque, tranquil environment.
- Be part of a supportive team committed to excellence in guest service in an Award Winning Spa.
Spa Host employer: Swinton Estate
Contact Detail:
Swinton Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Host
✨Tip Number 1
Familiarise yourself with the spa's offerings and services. Knowing the treatments, packages, and facilities inside out will help you engage confidently with guests and tailor your recommendations to their preferences.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. A warm and friendly demeanour is essential for a Spa Host, so practice how you can make guests feel valued and comfortable.
✨Tip Number 3
Network with current employees or professionals in the spa industry. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to work varied shifts. Highlighting your adaptability shows that you're ready to meet the demands of a busy spa environment.
We think you need these skills to ace Spa Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Spa Host position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for wellness and customer service. Mention specific experiences that demonstrate your ability to create memorable guest experiences, as this is crucial for the role.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service. Use bullet points to clearly outline your responsibilities and achievements in past roles, particularly those that relate to guest interaction and support.
Showcase Your Skills: Make sure to include strong communication and organisational skills in your application. Provide examples of how you've successfully managed multiple tasks or resolved guest concerns in previous positions.
How to prepare for a job interview at Swinton Estate
✨Show Your Warmth
As a Spa Host, your ability to create a welcoming atmosphere is crucial. Practice a friendly greeting and maintain a warm demeanour throughout the interview to demonstrate your suitability for the role.
✨Know the Spa Services
Familiarise yourself with the spa's treatments, facilities, and packages. Being able to discuss these confidently will show your genuine interest in the position and help you tailor your responses to the company's offerings.
✨Highlight Customer Service Skills
Prepare examples from your past experiences that showcase your strong communication and interpersonal skills. Emphasise how you've handled guest queries or resolved concerns to ensure satisfaction.
✨Demonstrate Team Spirit
Since collaboration with therapists and management is key, be ready to discuss how you work well in a team. Share instances where you've supported colleagues or contributed to a positive work environment.
