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- Tasks: Lead a neighbourhood team and oversee high-rise housing operations in Leicester.
- Company: Join Platform Housing Group, a leading social housing provider in the Midlands.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and community impact.
- Why this job: Make a real difference in people's lives by building better neighbourhoods and improving tenancy sustainability.
- Qualifications: Strong housing management experience and proven leadership skills are essential.
- Other info: Must live within 20 minutes of Leicester's high-rise locations and be on-call for emergencies.
The predicted salary is between 36000 - 60000 £ per year.
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Housing Operations Manager (High Rise), Leicester
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Client:
Platform Housing Group
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3b06a961ffa9
Job Views:
2
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
The Vacancy
Platform Housing Group is one of the largest social housing providers in the Midlands and we are looking for experienced housing professionals to lead our Localities team.
We’re looking for a confident and committed Housing Operations Manager to lead a dedicated neighbourhood team in the Leicestershire area with responsibility for two of our high-rise housing schemes in Leicester.
This is a fantastic opportunity for an experienced housing professional to take on a high-profile role, overseeing day-to-day housing operations and building strong, safe, and engaged communities for our customers.
Our customers and communities are our reason for being and this role will focus on building better neighbourhoods that people want to live in and improving tenancy sustainability, making Platform the landlord of choice.
As a Housing Operations Manager, you’ll line-manage a small but high-performing team of Neighbourhood Officers and our High-Rise Team Leader and Coordinators, ensuring service excellence, case oversight, and collaborative working across multiple departments. You’ll be the go-to contact, at times, for case escalation, complex tenancy matters, and key external stakeholder engagement — including police, fire services, adult social care, and compliance teams.
You’ll also work closely with fellow managers to ensure our policies are up to date, legally compliant, and aligned with Platform’s wider strategy and best practice.
You’ll take the lead on customer complaints and enquiries from elected members, using these as opportunities to share learning and drive continuous improvement across teams.
You’ll be responsible for ensuring your team operates safely and compliantly, including in areas such as Fire and Building Safety, Health & Safety, lone working, and gas safety.
Safeguarding and domestic abuse awareness will also be key, and you’ll play a vital role in promoting good practice and supporting effective case management across your team.
About You
You’ll bring strong housing management experience, a proactive approach to leadership, and a firm understanding of the complex needs of high-density housing environments. You’ll be comfortable navigating anti-social behaviour, safeguarding concerns, domestic abuse cases, and tenancy disputes — providing guidance and accountability at all stages.
To join our team, you’ll also have;
Proven leadership experience in a housing or neighbourhood services role
A confident decision-maker with the ability to manage sensitive, high-risk or urgent tenancy cases
Strong knowledge of tenancy and housing law, and up-to-date working practice
Excellent collaboration and influencing skills, with experience working across functions and with external partners
A commitment to delivering inclusive and customer-focused services
Experience supporting and developing frontline teams through effective coaching, support, and performance management
You’ll, ideally, live within 20 minutes of our two high rise locations in Leicester (De Montfort House and Elizabeth House). You’ll also be available to be on the on-call rota to ensure out of hours emergency response to situations in the High Rises. Please note a basic DBS will be required.
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Housing Operations Manager (High Rise) employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Operations Manager (High Rise)
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of high-rise housing environments. Understanding the unique dynamics of these communities will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in high-rise management. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on current housing laws and best practices, particularly those relevant to tenancy disputes and safeguarding. This knowledge will be crucial in discussions with interviewers and can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples that highlight your ability to handle complex cases and improve team performance.
We think you need these skills to ace Housing Operations Manager (High Rise)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in housing management, particularly in high-density environments. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Housing Operations Manager role. Use specific examples from your past experiences to illustrate how you meet the requirements, such as handling complex tenancy matters or improving community engagement.
Showcase Your Knowledge: In your application, demonstrate your understanding of housing law and best practices. Mention any relevant training or certifications you have that relate to fire safety, health and safety, or safeguarding, as these are crucial for the role.
Highlight Collaborative Experience: Since the role involves working with various stakeholders, include examples of how you've successfully collaborated with external partners or other departments in previous roles. This will show your ability to work effectively in a team-oriented environment.
How to prepare for a job interview at Platform Housing Group
✨Know Your Housing Law
Brush up on your knowledge of tenancy and housing law. Being well-versed in the legal aspects will not only show your expertise but also demonstrate your commitment to compliance and best practices.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams in high-density housing environments. Be ready to discuss how you've successfully navigated complex situations and supported your team.
✨Understand Community Engagement
Familiarise yourself with strategies for building strong, safe communities. Be prepared to discuss how you would engage with residents and external stakeholders to improve neighbourhoods and tenancy sustainability.
✨Prepare for Scenario Questions
Expect scenario-based questions related to anti-social behaviour, safeguarding, and tenancy disputes. Think through your approach to these issues and be ready to explain your decision-making process clearly.
