Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support to teams in the UK and France, ensuring smooth operations.
- Company: Convatec is a global leader in medical solutions, dedicated to improving lives.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a caring team focused on innovation and making a real difference in healthcare.
- Qualifications: Fluent in French and English with 3+ years of IT support experience required.
- Other info: This role offers hybrid working options and a chance to work on impactful projects.
The predicted salary is between 36000 - 60000 £ per year.
Lead Technician – French Speaker, Cheltenham
Client: ConvaTec
Location:
Cheltenham, UK
Job Category: Other
–
EU work permit required: Yes
Job Reference: f32d58163263
Job Views: 20
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
ConvaTec is a global medical products and technologies company focused on solutions for managing chronic conditions, with leading positions in wound care, ostomy care, continence care, and infusion care. With around 10,000 employees, we operate in nearly 100 countries, committed to being forever caring. Our solutions aim to improve patient outcomes, prevent infections, and reduce care costs. In 2023, ConvaTec\’s revenue exceeded $2 billion, and it is part of the FTSE 100 Index.
Join us as a Lead Technician and be part of our journey to #ForeverCaring. We are looking for a multiskilled IT Support technician fluent in French and English to support our expanding Home Service Group business. The role involves providing high-quality support to customer service teams and distribution centers across the UK and France, both onsite and remotely.
Key Responsibilities:
- Support and collaborate with technical teams in the UK, US, and France.
- Support IT infrastructure at all HSG sites in the UK and France, ensuring smooth daily operations.
- Provide end-user support, manage the service desk, and resolve IT issues promptly.
- Assist with business application support, ensuring maximum effectiveness.
- Lead incident resolution and liaise with suppliers and teams for quick resolution.
- Communicate effectively across all levels of the business and maintain proper documentation.
- Support technical projects, governance, and security initiatives.
- Maintain personal skills and stay updated with industry best practices.
Skills & Experience:
- Minimum 3 years of IT support experience in large office or warehouse environments.
- Strong knowledge of network infrastructure, server management, and IT security.
- Fluent in English and French, with excellent communication skills.
- Degree or equivalent in ICT or related discipline.
- Knowledge of ITIL, Change Management, and Service Delivery practices.
Qualifications:
- Fluency in English and French.
- Experience with Windows devices, printers, scanners, and mobile devices.
- Experience supporting warehouse and distribution systems (desirable).
We value your contribution to making a difference every day. Join us to be part of a more worthwhile challenge that moves you.
#LN-CM1
#LN-Hybrid
Beware of scams online or from individuals claiming to represent ConvaTec. All recruitment is conducted through a formal process, including interviews via official company email. Do not disclose personal information or pay fees if approached suspiciously. Contact us if unsure.
Equal Opportunities: ConvaTec is committed to providing equal employment opportunities and does not discriminate based on race, religion, gender, age, disability, sexual orientation, or other protected characteristics.
#J-18808-Ljbffr
Lead Technician - French Speaker employer: Convatec
Contact Detail:
Convatec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Technician - French Speaker
✨Tip Number 1
Brush up on your technical vocabulary in both French and English. Being able to communicate effectively with your colleagues and clients in both languages will set you apart, especially in a role that requires bilingual support.
✨Tip Number 2
Familiarise yourself with the specific IT systems and tools used by Convatec. Research their products and services to understand how your role as a Lead Technician will contribute to their mission of improving patient outcomes.
✨Tip Number 3
Network with current or former employees of Convatec on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for potential technical scenarios you might face in the role. Think about common IT issues in a distribution centre environment and how you would resolve them, as this will demonstrate your problem-solving skills during the interview.
We think you need these skills to ace Lead Technician - French Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in large office or warehouse environments. Emphasise your fluency in both French and English, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how your skills align with Convatec's mission. Mention specific experiences that demonstrate your ability to provide high-quality support and effective communication in both languages.
Showcase Technical Skills: Clearly outline your technical skills related to network configuration, server management, and end-user support. Use bullet points for clarity and ensure you include any relevant certifications or qualifications.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents. Check for grammatical errors and ensure that all information is accurate and well-presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Convatec
✨Brush Up on Technical Skills
Make sure to review your technical knowledge, especially in areas like network configuration, server management, and IT support best practices. Be prepared to discuss specific technologies you've worked with and how they relate to the role.
✨Demonstrate Bilingual Communication
Since the role requires fluency in both French and English, practice explaining technical concepts in both languages. You might be asked to switch between languages during the interview, so be ready to showcase your communication skills.
✨Showcase Problem-Solving Abilities
Prepare examples of past incidents you've resolved, particularly in a fast-paced environment. Highlight your approach to troubleshooting and how you ensure minimal disruption to operations.
✨Understand the Company’s Mission
Familiarise yourself with Convatec's mission and values, especially their focus on improving lives through medical solutions. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals.
