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- Tasks: Handle customer inquiries and provide solutions to create a positive experience.
- Company: Join a programme connecting you with top UK employers for remote customer service roles.
- Benefits: Enjoy flexible schedules, remote work options, and a fully-funded training programme.
- Why this job: Gain valuable skills while working from home in a supportive and dynamic environment.
- Qualifications: No prior experience needed; just bring your communication and problem-solving skills.
- Other info: Limited places available, so apply now to secure your spot!
The predicted salary is between 28800 - 43200 £ per year.
FREE REMOTE WORKING EMPLOYMENT PROGRAMME – 5-DAYS, ONLINE
Are you looking for a remote job as a Customer Experience Executive?
We work with some of the UKs largest employers to give you direct access to an incredible range of remote & hybrid customer service roles with flexible schedules for a healthy work-life balance.
Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications.
This is a totallyfree (government funded)programme but some eligibility conditions will apply.
Programme Topics Include
- What is Remote & Hybrid Working?
- How To Set Up Your Home Office
- How To Stay Motivated
- Maintaining a Positive Mindset
- CV Workshop
- Application Support
- Customer Service & Business Admin Skills
- Equality & Diversity at Work
Limited places are available so apply online now!
Customer Experience Executive Job Overview
In a remote customer service job, youll handle customer inquiries and provide solutions, creating a positive experience. These work from home & hybrid customer service jobs demand a mix of talents, such as communication and problem-solving. Check out the latest virtual customer service jobs and companies hiring!
Responsibilities Include
- Professionally process outbound sales and/or customer service calls
- Respond to customer questions.
- Resolve customer issues.
- Record and verify accurate information on all calls.
- Maintain consistent, reliable attendance standards.
If you are looking for an exciting opportunity to develop your skills as a remote customer service operative this will be ideal for you.
Apply online today!
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Customer Experience Executive - Remote employer: Dekalogic
Contact Detail:
Dekalogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive - Remote
✨Tip Number 1
Familiarise yourself with remote working tools and platforms. Since this role is remote, being comfortable with software like Zoom, Slack, or customer service platforms can give you an edge during the selection process.
✨Tip Number 2
Practice your communication skills. As a Customer Experience Executive, you'll need to convey information clearly and effectively. Consider role-playing scenarios with friends or family to enhance your verbal communication.
✨Tip Number 3
Research common customer service challenges and solutions. Understanding typical issues customers face and how to resolve them will demonstrate your proactive approach and problem-solving abilities during interviews.
✨Tip Number 4
Network with current or former customer service professionals. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Experience Executive - Remote
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Experience Executive. Familiarise yourself with the skills required, such as communication and problem-solving, to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service roles on your CV. Use specific examples that demonstrate your ability to handle inquiries and resolve issues effectively. Make sure to format it clearly and professionally.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for remote work and how the training programme aligns with your career goals. Mention any relevant qualifications or experiences that make you a strong candidate for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Dekalogic
✨Understand the Role
Make sure you thoroughly understand what a Customer Experience Executive does. Familiarise yourself with the responsibilities listed in the job description, such as handling inquiries and resolving issues, so you can speak confidently about how your skills align.
✨Showcase Your Communication Skills
As this role heavily relies on communication, prepare examples of how you've effectively communicated with customers in the past. Highlight any experiences where you resolved conflicts or provided exceptional service.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as how you would handle an irate customer or what steps you take to ensure customer satisfaction. Practising your responses will help you feel more confident during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your thought process.
