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- Tasks: Join our team as a Level 3 Business Administrator Apprentice, handling calls and assisting service users.
- Company: TCES provides essential equipment to help disabled individuals live independently in Teesside.
- Benefits: Enjoy flexible working, generous leave, and access to employee perks like a cycle scheme and wellbeing support.
- Why this job: Gain valuable admin experience in a supportive environment while making a real difference in people's lives.
- Qualifications: Good IT skills and a pleasant manner are essential; relevant experience in customer service is a plus.
- Other info: This is a fixed-term role until August 2026, with opportunities for ongoing training and career progression.
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Level 3 Business Administrator Apprentice at TCES, Middlesbrough
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Client:
Middlesbrough Council
Location:
Middlesbrough, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
67084f4c46b9
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
We have an exciting role on offer within our Prevention and Partnerships as a Level 3 Business Administrator Apprentice at TCES.
About Us
Level 3 Business Administrator Apprentice at TCES We are looking to appoint an enthusiastic and self-motivated person with excellent interpersonal and IT skills and with an interest in gaining experience of working in a frontline admin office.
Please state in your application form any work experience that you have to demonstrate that you can meet the following requirements:
That you would be able to gain confidence in working in a call centre environment by being able to use a computer system whilst handling a telephone call.
That you have the ability to interact with customers and service users face to face and on the telephone with a pleasant manner.
Good ICT and keyboard skills.
Include all your relevant experience and maths and English qualifications. Also, any ICT qualifications (these are not essential).
Tees Community Equipment Service is a service that operates throughout the Teesside area and supplies equipment that can assist disabled people to live independently within their own homes and you must share our passion to ensuring we continue to deliver a high quality of service to our Service Users. You will be working in a small but at times, very busy call centre and will be required to develop a wide range of administrative knowledge, skills and behaviours including call handling and data entry at the same time.
The main duties include taking incoming calls, making outgoing calls and assisting Service Users, their families, Health and Social Care Professionals and your colleagues to ensure the prompt delivery of medical equipment into client’s homes.
Having good IT skills is essential and you will receive detailed training on how to use our bespoke IT system to arrange the deliveries and collections.
Due to the nature of the work a high level of confidentiality is required.
Please note, this is fixed term until 31.08.2026.
The post holder will be expected to be flexible and accommodating. The service operates between 9am and 5pm Monday to Friday and you will work from our offices at Unit 3 Raleigh Court Riverside Park Middlesbrough TS2 1RR.
If this is you, this may be the opportunity you are looking for!
In return we can offer
- Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year.
- Staff networks run by our staff for our staff.
- Flexible working (dependent on job role).
- Electric car lease scheme.
- Cycle to work scheme.
- Employee benefits portal including Wellbeing and Employee Assistance Programme.
- Staff lottery.
- Travel and car parking schemes.
- Ongoing training and development opportunities.
- Fantastic career progression opportunities and lots more!
If you have any questions, please contact either Dave Mallett or Lucy Wilson on 01642 224205.
We operative a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
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Level 3 Business Administrator Apprentice at TCES employer: Middlesbrough Council
Contact Detail:
Middlesbrough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 Business Administrator Apprentice at TCES
✨Tip Number 1
Familiarise yourself with the Tees Community Equipment Service and its mission. Understanding their values and the importance of delivering high-quality service will help you demonstrate your passion during any interviews or discussions.
✨Tip Number 2
Practice your call handling skills. Since the role involves working in a busy call centre, consider role-playing scenarios with friends or family to improve your confidence in managing calls while using a computer system.
✨Tip Number 3
Highlight any relevant experience in customer service or administrative roles during your interactions. Be prepared to discuss specific examples of how you've successfully handled customer inquiries or managed data entry tasks.
✨Tip Number 4
Showcase your IT skills by mentioning any software or systems you are familiar with. If you have experience with data entry or call management software, be sure to bring this up when networking or during interviews.
We think you need these skills to ace Level 3 Business Administrator Apprentice at TCES
Some tips for your application 🫡
Highlight Relevant Experience: In your application, make sure to clearly outline any previous work experience that demonstrates your ability to handle calls and use computer systems. Mention specific roles or tasks that relate to the job description.
Showcase Your Skills: Emphasise your interpersonal skills and IT proficiency. Provide examples of how you've successfully interacted with customers or handled administrative tasks in the past, as these are crucial for the role.
Tailor Your Application: Customise your CV and cover letter to reflect the requirements of the Level 3 Business Administrator Apprentice position. Use keywords from the job description to show that you understand what the company is looking for.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for an administrative role.
How to prepare for a job interview at Middlesbrough Council
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Talk about why you are interested in becoming a Level 3 Business Administrator Apprentice at TCES and how it aligns with your career goals.
✨Demonstrate Your IT Skills
Since good IT skills are essential for this position, be prepared to discuss your experience with computer systems and any relevant qualifications. You might even want to mention specific software or tools you are familiar with that could be beneficial in this role.
✨Prepare for Call Handling Scenarios
Given the nature of the job involves handling calls, think about potential scenarios you might face in a call centre environment. Practise how you would respond to common customer queries or issues, showcasing your ability to interact pleasantly and professionally.
✨Highlight Your Interpersonal Skills
This role requires excellent interpersonal skills, so be ready to provide examples of how you've successfully interacted with customers or colleagues in the past. Share experiences that demonstrate your ability to communicate effectively both face-to-face and over the phone.
