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- Tasks: Coordinate customer orders and ensure smooth delivery while providing excellent service.
- Company: Join CityFibre, the UK's largest fibre-only network, transforming digital infrastructure.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a day off for charity work.
- Why this job: Be part of a fast-paced team making a real impact on communities and businesses.
- Qualifications: Confident communicator with admin experience and familiarity with CRM systems like Salesforce.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Order Desk Coordinator – 12 month FTC, Manchester
Client:
CityFibre
Location:
Manchester, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
28015e9662d3
Job Views:
7
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
Job Description
This role is fully office based. We operate a shift pattern across a 37.5 hour working week, between 8am-8pm Monday to Saturday.
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as aOrder Desk Coordinator – 12 month FTC
You’ll be joining our fast-paced Customer Division, playing a key role in the coordination of orders throughout the full delivery cycle. You will work closely with internal delivery teams to ensure smooth communication, timely updates and an exceptional customer experience. If you enjoy problem-solving, thrive on structure and have a keen eye for detail, this could be the perfect fit.
You’ll receive acompetitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Coordinating and supporting all in-flight customer orders through to successful delivery
- Maintaining accurate and up-to-date records in Salesforce and internal trackers
- Working closely with delivery teams to manage communications and updates for delayed or live orders
- Responding to customer queries and providing timely, clear updates
- Helping to ensure every customer receives a smooth and positive experience
What you’ll bring to the role
You’ll be a confident communicator with a background in administration or coordination and experience in a customer-facing environment. You’ll also have:
- Previous use of a CRM system – ideally Salesforce
- Strong attention to detail with experience in data checking, verification and basic analysis
- Ability to work effectively across multiple teams in a fast-paced environment
- A proactive approach to problem solving and customer resolution
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed byWORK180and we’re a partner ofDiversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check outThe CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 29/06/2025 by TN United Kingdom
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Order Desk Coordinator - 12 month FTC employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Desk Coordinator - 12 month FTC
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for the Order Desk Coordinator role. If you have experience with similar CRM systems, highlight that and consider brushing up on Salesforce features to show your readiness.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've successfully managed customer queries or resolved issues in previous roles. This will showcase your proactive approach and ability to thrive in a fast-paced environment.
✨Tip Number 3
Research CityFibre's values and culture to align your responses during any interviews. Understanding their commitment to diversity and inclusion can help you articulate how you would contribute to their positive workplace environment.
✨Tip Number 4
Prepare to discuss your experience in coordinating orders or administrative tasks. Be ready to explain how you maintain accuracy and attention to detail, as these are crucial for ensuring a smooth customer experience.
We think you need these skills to ace Order Desk Coordinator - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration or coordination, especially in customer-facing roles. Emphasise any previous use of CRM systems like Salesforce and showcase your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities of the Order Desk Coordinator position, particularly your problem-solving abilities and communication skills.
Highlight Relevant Skills: In your application, clearly outline your skills related to data checking, verification, and basic analysis. Provide examples of how you've successfully managed communications and updates in previous roles.
Showcase Your Understanding of Company Values: Demonstrate your alignment with CityFibre's commitment to diversity, inclusion, and belonging. Mention any experiences or values that resonate with their culture, showing that you would be a great fit for their team.
How to prepare for a job interview at CityFibre
✨Know the Company
Before your interview, take some time to research CityFibre. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Communication Skills
As an Order Desk Coordinator, strong communication is key. Be prepared to discuss examples from your past experiences where you successfully communicated with customers or teams. Highlight your ability to convey information clearly and concisely.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've encountered challenges in a customer-facing role and how you resolved them. CityFibre values proactive problem solvers, so be ready to share your thought process and the outcomes of your actions.
✨Familiarise Yourself with Salesforce
Since the role involves maintaining records in Salesforce, it’s beneficial to brush up on your knowledge of this CRM system. If you have experience using it, be prepared to discuss how you utilised it in previous roles to manage customer orders or data.
