Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Install, repair, and maintain cutting-edge instrumentation across the UK while ensuring customer satisfaction.
- Company: Join Malvern Panalytical, a leader in innovative technologies for scientific analysis and discovery.
- Benefits: Enjoy competitive salary, bonuses, 25 holidays, company car, pension scheme, and hybrid working options.
- Why this job: Be part of a fast-growing, inclusive team that values your growth and offers real-world impact.
- Qualifications: Qualifications in Electronics or Chemistry at HND level; experience with customer sites is essential.
- Other info: Access to an onsite restaurant and volunteering days, plus opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Job title – Customer Service Engineer
Location – UK – North M25 (London) – Homebased
Role benefits – Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more!
Partners in Discovery. Together, we achieve more.
About the role
Are you able to Install, repair and maintain our complex Market leading instrumentation across the UK?
Are you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team!
In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level.
What you will bring to the role:
Provide onsite and remote support across the UK
Communicate with all parts of the business to ensure customer satisfaction maintains our NP
Grow knowledge and experience on a variety of equipment through your career
Use knowledge and experience in the future to support team members in a senior role
Provide periodic weekend support for critical site
About you:
You need to be able to grow your knowledge, using practical skills
Qualifications in Electronics, Chemistry to HND or equivalent level
Self-motivated with good communication and organisational skills
Demonstrable experience of working on customer sites.
A passion and drive to provide the highest level of customer satisfaction
A flexible and reliable attitude
Experience of working with X-Ray based scientific instrumentation is an advantage.
Well Developed problem solving and troubleshooting skills
Will work work with all types of people, from Professors to Directors and Support staff and Colleagues
Why you should join us:
Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.
Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place
Be a key member of our team in our amazing Malvern offices, with a hybrid working model
Access to an onsite restaurant
Volunteering days and much more
#LI-CS2
About us – Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world\’s most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.
#J-18808-Ljbffr
Customer Service Engineer employer: Malvern Panalytical Limited
Contact Detail:
Malvern Panalytical Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Engineer
✨Tip Number 1
Familiarise yourself with the specific instruments and technologies mentioned in the job description, such as X-Ray based scientific instrumentation. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Malvern Panalytical, Micromeritics, and SciAps on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your problem-solving and troubleshooting skills in detail. Think of specific examples from your past experiences where you successfully resolved technical issues, as this is a key aspect of the Customer Service Engineer role.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain complex technical concepts to non-technical stakeholders. This is crucial since you'll be working with a diverse range of people, from professors to directors.
We think you need these skills to ace Customer Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Emphasise any qualifications in Electronics or Chemistry, as well as your problem-solving skills and experience with scientific instrumentation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your ability to work with diverse teams. Mention specific examples of how you've successfully installed, repaired, or maintained equipment in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication and organisational skills. Provide examples of how you've used these skills to enhance customer satisfaction and support team members in the past.
Show Enthusiasm for the Role: Express your excitement about joining a fast-growing international company. Mention how you align with their values of inclusivity and teamwork, and how you can contribute to their mission of making the world a better place.
How to prepare for a job interview at Malvern Panalytical Limited
✨Showcase Your Technical Skills
As a Customer Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with electronics and any relevant qualifications. Highlight specific instances where you've successfully installed or repaired complex instrumentation.
✨Emphasise Customer Satisfaction
This role is all about ensuring customer satisfaction. Share examples of how you've gone above and beyond for customers in previous roles. Discuss your problem-solving skills and how you handle challenging situations to maintain high levels of service.
✨Communicate Effectively
You'll be working with a diverse range of people, from professors to directors. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you adapt your communication style to suit different audiences, ensuring everyone understands the technical aspects of your work.
✨Demonstrate Flexibility and Reliability
The job requires a flexible attitude and reliability, especially when providing periodic weekend support. Be ready to discuss your availability and willingness to adapt to the needs of the business. Share examples of how you've managed your time effectively in previous roles.
