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- Tasks: Manage customer orders and ensure timely deliveries while collaborating with various teams.
- Company: Join Eurostampa, a family-owned leader in premium label printing with a rich heritage.
- Benefits: Enjoy a full-time role with a 1pm finish on Fridays and a supportive work culture.
- Why this job: Be part of a dynamic team focused on excellence and customer satisfaction in a growing industry.
- Qualifications: Strong teamwork, Excel skills, attention to detail, and a proactive problem-solving attitude required.
- Other info: This is a permanent position based in Cumbernauld, Glasgow.
The predicted salary is between 28800 - 43200 £ per year.
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Supply Chain Customer Service Representative, Glasgow
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Client:
Location:
Glasgow, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
52e2547dfd9f
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Supply Chain Customer Service Representative – Permanent – Cumbernauld
About Us
Eurostampa, founded in 1966, is a family-owned Italian printing company renowned for nearly 60 years of expertise in premium labels for the wine, spirits, food, and cosmetics industries worldwide. As a leader in high-quality packaging solutions, we are committed to excellence, innovation, and superior service.
In 2011, as part of our growth strategy in the UK, Eurostampa acquired Gilmour & Dean LTD, a prestigious Glasgow-based company, established in 1846. Today, we continue to build on this rich heritage, delivering outstanding products with precision and care.
The Internal Supply Chain Customer Service Representative plays a critical role in facilitating seamless communication and collaboration with our customers and internal stakeholders, including the Customer Service Manager, Technical Project Managers, and Commercial Director. The primary objective is to meet customer delivery requirements and achieve Service Level Targets. This position ensure that customer expectations are met with high standards of service and deliveries are executed in a timely and accurate manner.
Key Responsibilities:
- Customer Collaboration : Work closely with the Customer Service Manager and Commercial Director to fulfil customer service and delivery demands.
- Stakeholder Liaison : Coordinate with customer planners and various stakeholders to ensure alignment on expectations.
- Order Management : Create and manage customer sales orders and ensure the accuracy of delivery information.
- Performance Contribution : Actively contribute to the improvement of account performance and customer satisfaction.
- Delivery Coordination : Ensure timely fulfilment of delivery requirements on a daily basis.
- ERP System Management : Work with the company’s ERP system to manage orders, delivery dates, and account performance.
- Account Performance Analysis : Collaborate with commercial teams to assess customer account performance and identify improvement opportunities.
- Forecast Management : Work with customer forecast data in Excel to propose stock builds aligned with minimum order quantities.
- Deadline Management : Work under pressure, meet tight deadlines, and hit set targets.
- Estimate Processing : Collaborate with the commercial team to process and review estimates.
- Customer Pricing Management : Maintain and manage customer price files accurately.
What We\’re Looking For:
- Team Collaboration : Excellent teamwork and relationship management skills to ensure smooth coordination with internal and external teams.
- Understanding of Manufacturing : A good understanding of the end-to-end manufacturing process is key to understanding the needs of customers and managing supply chain operations.
- Technical Proficiency : Competency in Microsoft Excel and Outlook, with strong numerical and analytical skills.
- Attention to Detail : High accuracy and attention to detail in all tasks, especially when managing data, orders, and pricing.
- Problem-Solving : A proactive problem-solver who is always looking for new solutions to meet customer demands and resolve challenges.
- Professionalism : Ability to demonstrate a professional, helpful, and positive attitude in all dealings with customers and colleagues.
- Quality Focus : Taking responsibility for delivering high-quality work consistently.
Full-time, 37 hours per week (Monday – Friday) with a 1pm finish on a Friday!
Ready to be part of our growing team? Click \’Apply Now\’ and take the next step in your career with Eurostampa!
Due to the high level of applications received, only shortlisted candidates will be contacted.
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Supply Chain Customer Service Representative employer: Eurostampa UK
Contact Detail:
Eurostampa UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Customer Service Representative
✨Tip Number 1
Familiarise yourself with Eurostampa's history and values. Understanding their commitment to quality and innovation will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Brush up on your Excel skills, especially in data management and analysis. Since the role involves working with customer forecast data, being able to demonstrate your proficiency in Excel can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with teams in previous roles. Highlighting your teamwork and relationship management skills will be crucial, as the job requires close coordination with various stakeholders.
✨Tip Number 4
Think about specific challenges you've faced in supply chain or customer service roles and how you resolved them. Being a proactive problem-solver is key for this position, so having concrete examples ready will demonstrate your capability.
We think you need these skills to ace Supply Chain Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Supply Chain Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, supply chain management, or related fields. Use specific examples to demonstrate your problem-solving skills and attention to detail.
Showcase Technical Skills: Mention your proficiency in Microsoft Excel and Outlook, as well as any experience with ERP systems. Provide examples of how you've used these tools to manage orders or improve processes in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for Eurostampa. Discuss your teamwork abilities and how you can contribute to customer satisfaction and account performance.
How to prepare for a job interview at Eurostampa UK
✨Research Eurostampa
Before your interview, take some time to learn about Eurostampa's history, values, and products. Understanding their commitment to quality and innovation will help you align your answers with their company culture.
✨Showcase Your Teamwork Skills
As a Supply Chain Customer Service Representative, you'll need to work closely with various stakeholders. Be prepared to share examples of how you've successfully collaborated with others in previous roles.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've faced challenges in customer service or supply chain management. Highlight how you approached these problems and the solutions you implemented to meet customer demands.
✨Highlight Technical Proficiency
Since the role requires competency in Microsoft Excel and Outlook, be ready to discuss your experience with these tools. You might even want to mention any relevant projects where you used these skills to manage data or improve processes.
