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For Companies At a Glance
- Tasks: Manage a team, oversee accommodation services, and ensure excellent customer support.
- Company: Join Sanctuary Students, supporting over 11,500 students across the UK with quality accommodation.
- Benefits: Enjoy 25-30 days leave, pension scheme, health plans, and employee discounts.
- Why this job: Be part of a vibrant team making a real impact on student living experiences.
- Qualifications: Experience in customer service and team management is essential; proficiency in Microsoft Office required.
- Other info: Diversity is valued; adjustments available for applicants with disabilities.
The predicted salary is between 24155 - 25426 £ per year.
Overview
We have an opportunity for an Assistant Accommodation Manager to join our site operations team based in Chelmsford. This is an exciting role to work alongside the Deputy Accommodation Manager, supporting a team of 9 staff members. We provide accommodation for NHS staff; there will be occasional lone working, however there is always someone around to support.
Responsibilities
- Communicating via emails, bookings on KX, SAP procurement (raising PO), phone calls, site and block inspections, and support with compliance on site.
- Line managing a team of General Assistants on tasks such as cleaning of communal areas, daily service cleans, and hotel‑style changeovers of accommodation on a daily basis.
- Allocating tasks and managing workloads of general assistants to prioritise the needs of the business.
- Completing finance tasks such as processing rent payments, invoices, and raising purchase orders.
- Communicating with tenants and the wider team and dealing with queries to ensure they are dealt with in a professional and timely manner.
- Providing quality customer service and reacting to queries as needed.
- Working with other Assistant Accommodation Managers on monthly checks of buildings, raising repairs, completing inspections of void rooms, inspecting completed work, and completing periodic occupied room inspections.
- Developing and maintaining excellent relationships with internal and external customers.
- End of tenancy inspections and onboarding inspections. Liaison with stakeholders, managing and logging repairs.
Requirements and Skills
- Professional, team‑oriented individual used to working in a fast‑paced environment with experience in a similar role. Self‑motivated, able to use initiative, and eager to learn new skills aligned with Sanctuary\’s values.
- Experience of supporting the delivery of high‑quality accommodation operations or customer service.
- Working knowledge of effective communication at all levels.
- Some experience of managing staff and providing administrative support to the wider team.
- Excellent communication and customer service skills.
- Previous experience of Microsoft Office applications including Word, Excel and Outlook; ability to work on own initiative. Experience working with KX, SAP, and communications would be helpful.
- Occasional travel may be a requirement; a full valid driving licence is essential.
Benefits and Other Information
- As part of Sanctuary Students, we offer an attractive employment package including: 25 days leave rising to 30 days (plus public holidays) pro rata; a pension scheme with employer contributions from Sanctuary; life assurance; employee advice service including counselling; cycle to work scheme; voluntary health plans; employee discounts; wellbeing support and tools; employee recognition scheme.
- £25,799 per annum with an additional policy allowance of £2,579 per annum (rising to £27,156 with an additional policy allowance of £2,715 per annum after 12 months, subject to satisfactory performance).
Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We may withdraw this advertisement at any time. We encourage and welcome applications from people from diverse backgrounds to support our mission. Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.
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Assistant Accommodation Manager employer: Sanctuary Students
Contact Detail:
Sanctuary Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Accommodation Manager
✨Tip Number 1
Familiarise yourself with the specific accommodation services provided by Sanctuary Students. Understanding their operations and customer service approach will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Sanctuary Students on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable in your application process.
✨Tip Number 3
Prepare to discuss your experience in managing teams and handling customer service scenarios. Think of specific examples that showcase your skills in these areas, as they are crucial for the Assistant Accommodation Manager role.
✨Tip Number 4
Research common challenges faced in accommodation management and think about how you would address them. Being able to articulate your problem-solving strategies will set you apart from other candidates.
We think you need these skills to ace Assistant Accommodation Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Assistant Accommodation Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in accommodation management or customer service. Mention specific examples of how you've successfully managed teams or handled customer queries.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application that demonstrate your ability to communicate professionally with both staff and tenants. This could include situations where you resolved conflicts or improved team dynamics.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the Assistant Accommodation Manager role.
How to prepare for a job interview at Sanctuary Students
✨Showcase Your Leadership Skills
As an Assistant Accommodation Manager, you'll be managing a team. Be prepared to discuss your previous experience in leading teams, allocating tasks, and how you prioritise workloads. Share specific examples that highlight your leadership style and effectiveness.
✨Demonstrate Customer Service Excellence
This role requires excellent customer service skills. Think of instances where you've gone above and beyond for customers or resolved difficult situations. Be ready to explain how you would handle tenant queries and ensure satisfaction.
✨Familiarise Yourself with Financial Tasks
You'll be processing rent payments and invoices, so brush up on your financial knowledge. Be prepared to discuss any relevant experience you have with finance-related tasks and how you ensure accuracy and efficiency in these processes.
✨Prepare for Team Collaboration Questions
Collaboration with other Assistant Accommodation Managers is key. Think about your experiences working in teams, how you communicate effectively, and how you handle conflicts. Be ready to share examples that demonstrate your ability to work well with others.
