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For Companies At a Glance
- Tasks: Join our team to manage customer accounts and ensure excellent service.
- Company: Heidelberg Materials is a leading provider of construction materials with a commitment to customer excellence.
- Benefits: Enjoy flexible working, generous holidays, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on innovation and personal development.
- Qualifications: GCSE Grade 4+ in Maths and English; strong communication and data entry skills required.
- Other info: Full training provided, plus study support for professional qualifications.
The predicted salary is between 24000 - 36000 £ per year.
Purpose of the role
The Heidelberg Materials Shared Service Centre (SSC) works alongside the business providing administrative support functions and customer excellence.
The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer accounts.
Key accountabilities
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Providing excellent customer service (Internally and externally) using our First Line Support model where implemented.
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Processing all transactional activities through the relevant workflow tool.
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Ensuring compliance with appropriate processes and controls – supporting the team to keep documentation up to date.
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Ensuring effective escalation for non-standard requests or issues.
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Accurately working within agreed SLA\’s on a right first time basis.
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To work with high levels of integrity and confidentiality
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Keeping appropriate records to enable correct reporting.
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Embrace department and wider SSC initiatives and personal development.
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Working as part of a team to work towards targets.
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Positively support a team and department in change and innovation.
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And any other task requested by your team lead or any SSC senior manager.
Requirements
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Excellent interpersonal skills – with the drive and flexibility to support others.
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Basic Microsoft Office (excel).
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Excellent data entry skills.
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Excellent written and oral communication skills.
Additional
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Study Support for AAT, CIMA and CICM
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Full training given
Education/Qualification
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Minimum of a Grade 4+ equivalent to a C at GCSE in Math\’s and English
What\’s on Offer
Location: Chipping Sodbury
Full Time
Working Hours: 36.25 hrs
Contract Type: Perm
Salary: Natioanl Living Wage
* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / MPQC / Youth Employment / CTP / School & University Outreach / Gradcracker / Wellbeing for Life
* Compensation Package: Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption
* Social Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover
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Credit Control - Accounts Recievable employer: Heidelberg Materials AG
Contact Detail:
Heidelberg Materials AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control - Accounts Recievable
✨Tip Number 1
Familiarise yourself with the basics of credit control and accounts receivable. Understanding key concepts like risk analysis, customer credit limits, and collection processes will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as they are essential for data entry and reporting in this role. Consider taking a short online course or watching tutorial videos to enhance your proficiency.
✨Tip Number 3
Practice your interpersonal and communication skills. Since the role involves providing excellent customer service, being able to articulate your thoughts clearly and engage positively with others will set you apart.
✨Tip Number 4
Research the company culture and values of Heidelberg Materials. Being able to demonstrate how your personal values align with theirs during the interview can significantly boost your chances of landing the job.
We think you need these skills to ace Credit Control - Accounts Recievable
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Credit Control - Accounts Receivable.
Highlight Relevant Skills: Emphasise your excellent interpersonal skills, data entry proficiency, and communication abilities in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous roles.
Showcase Your Experience: If you have experience in customer service or accounts receivable, make sure to detail this in your application. Mention any relevant tools or software you’ve used, especially if they relate to processing transactions or managing customer accounts.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are interested in the position and how you can contribute to the team. Make it personal and engaging to capture the hiring manager's attention.
How to prepare for a job interview at Heidelberg Materials AG
✨Showcase Your Interpersonal Skills
Since the role requires excellent interpersonal skills, be prepared to demonstrate how you've effectively communicated and collaborated with others in previous roles. Share specific examples that highlight your ability to support both internal and external customers.
✨Familiarise Yourself with Microsoft Office
Basic Microsoft Office skills are essential for this position. Brush up on your Excel skills, especially data entry and formula usage, as you may be asked about your proficiency during the interview. Consider preparing a few examples of how you've used these tools in past experiences.
✨Understand the Importance of Compliance
The job involves ensuring compliance with processes and controls. Be ready to discuss your understanding of compliance in a workplace setting and provide examples of how you've adhered to policies and procedures in previous roles.
✨Demonstrate Your Team Spirit
This role requires working as part of a team towards targets. Prepare to talk about your experience in team settings, how you contribute positively to team dynamics, and any instances where you've supported change and innovation within a group.
