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- Tasks: As a Service Advisor, you'll manage customer relationships and support their service journey.
- Company: Cinch is the UK's largest online used car retailer, focused on a hassle-free car buying experience.
- Benefits: Enjoy employee discounts, access to exclusive events, and a comprehensive benefits package.
- Why this job: Join a dynamic team in a fast-growing company that values innovation and customer satisfaction.
- Qualifications: Previous customer service experience is essential; must be tech-savvy and have a full UK driving licence.
- Other info: We promote inclusivity and are committed to equal opportunities for all applicants.
The predicted salary is between 22400 - 28000 £ per year.
Location:on site Derby store
Salary:Up to£28,000
Work Pattern:Monday to Fridaywith some half-day Saturdays.
We\’re cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.
For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.
Visitors to our stores can also choose from over 7,000 cars available on our website and app – the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?
cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace.
That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.
You:
We’ve attracted some of the smartest folks around. Right now, we need more! Do you have a faff-free filter? Do you like being part of energetic, open-minded and passionate teams? If you’re ready to thrive in an accelerated growth environment, full of ideas and want to challenge the norm, you could join us as our Service Advisor.
Role Accountabilities:
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Establish and manage the customer relationship ahead of their booking, greeting them on arrival
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Supporting customer’s experience through their Service & Repair journey in a positive and proactive manner with inbound and outbound calls
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Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
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Complete all administration duties linked to the customer in an accurate and sympathetic manner
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Proactively supporting the customer with future requirements
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Working as part of a team to drive outstanding customer service and retention
Personal Characteristics/Experience:
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy
- A full UK driving licence, maximum 6 points, no driving disqualifications, over 21 and been driving for at least 2 years for insurance purposes(required)
Why cinch
- Employee discount on cinch cars
- Access to Constellation Hub offering discounts, cash-back and top-up cards
- Opportunities to win tickets to cinch sponsored sport and music events
- Company Pension Scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Training courses and apprenticeships available
- Free flu vaccinations
If you\’re looking for a career path that has great teamwork, training, rewards, long-term scope and is going places – apply now!
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven\’t heard from us in two weeks please assume you have been unsuccessful.
INDHP
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Service Advisor employer: Cinch Cars
Contact Detail:
Cinch Cars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with cinch's mission and values. Understanding their customer-first approach will help you align your responses during interviews, showcasing how your own values match theirs.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your passion for providing excellent service.
✨Tip Number 3
Brush up on your communication skills. Since the role involves managing customer relationships through calls and in-person interactions, being articulate and personable will set you apart from other candidates.
✨Tip Number 4
Showcase your tech-savviness by being familiar with the latest tools and platforms used in customer service. Mention any relevant software or systems you've used in the past to manage customer interactions effectively.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer experiences in the past.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and how you can contribute to cinch's mission. Mention your ability to manage customer relationships and provide examples of how you've successfully handled complex customer issues.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Advisor role.
How to prepare for a job interview at Cinch Cars
✨Know the Company
Before your interview, take some time to research cinch and its mission. Understand their customer-first approach and how they aim to simplify the car buying experience. This knowledge will help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Service Advisor, your role revolves around customer interaction. Be prepared to share specific examples from your previous experience that demonstrate your ability to manage customer relationships and resolve issues effectively.
✨Demonstrate Your Organisational Skills
Since you'll be managing your own customer base, highlight your organisational skills during the interview. Discuss how you prioritise tasks and keep track of customer communications to ensure a seamless service experience.
✨Be Tech Savvy
Cinch is a digital marketplace, so being comfortable with technology is crucial. Be ready to discuss any relevant software or tools you've used in previous roles, and express your enthusiasm for learning new systems.
