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- Tasks: As a Sales Assistant, you'll deliver top-notch customer service and assist with ticket sales.
- Company: Join GTR, a leading railway company dedicated to excellent travel experiences.
- Benefits: Enjoy free travel, discounts, ongoing training, and a supportive team environment.
- Why this job: This role offers a chance to make customers' days better while developing your skills.
- Qualifications: Must have strong communication skills, a positive attitude, and live locally with transport.
- Other info: Flexible shifts including weekends; perfect for students looking for part-time work.
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Do you have a passion for customer service?
Do you enjoy helping people?
As a Sales Assistant you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers\’ day.
Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
As a Sales Assistant you must be able to demonstrate a ‘can do\’ attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including weekends. On a day to day basis you will be in the Ticket Office and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet.
You will also be responsible for assisting customers where necessary.
Experience / Skills / Requirements
- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Confidence to make decisions in a customer focused manner and carry out instructions effectively.
In return, you\’ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You\’ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Sales and Business Development
-
Industries
Travel Arrangements and Truck Transportation
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Sales Assistant - Drayton Park (3004) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant - Drayton Park (3004)
✨Tip Number 1
Familiarise yourself with the local area and transport options. Since you'll need to arrive for early shifts, knowing the best routes and having a reliable means of transport will show your commitment and readiness for the role.
✨Tip Number 2
Brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer, as this will help you demonstrate your passion for delivering outstanding service during any interviews or assessments.
✨Tip Number 3
Practice your numerical skills. As a Sales Assistant, you'll need to handle ticket sales and pricing efficiently, so being comfortable with numbers will be crucial. Consider doing some quick mental maths exercises to boost your confidence.
✨Tip Number 4
Prepare to showcase your communication skills. Think about how you can effectively convey information to customers, especially in busy or challenging situations. Role-playing scenarios with friends can help you refine your approach.
We think you need these skills to ace Sales Assistant - Drayton Park (3004)
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasise your passion for customer service in your application. Use specific examples from your past experiences where you successfully assisted customers or resolved issues, showcasing your strong communication skills.
Demonstrate Numerical Ability: Since the role requires a high level of numerical ability, include any relevant experience that showcases your skills in handling numbers, such as managing transactions or working with ticketing systems.
Local Area Knowledge: Mention your familiarity with the local area and your independent transport options. This is crucial due to the shift timings and the need to arrive at the station on time.
Show Your 'Can Do' Attitude: In your application, convey your proactive approach and willingness to take on challenges. Use phrases that reflect your positive attitude and readiness to support both customers and your team.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to outstanding service.
✨Demonstrate Strong Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you handle difficult customer interactions and provide examples that showcase your ability to communicate effectively under pressure.
✨Highlight Your Numerical Ability
As a Sales Assistant, you'll need to manage ticket sales and transactions accurately. Brush up on your numerical skills and be ready to discuss any relevant experience you have with handling cash or using computer-based systems for sales.
✨Prepare for Shift Work Questions
Given the shift nature of the job, be ready to discuss your availability and how you plan to manage working weekends and bank holidays. Mention your local transport options to reassure them that you can reliably make it to early shifts.
