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- Tasks: Drive and deliver home improvement products while providing excellent customer service.
- Company: Wincanton is a leading logistics company, partnering with the UK's largest DIY retailer.
- Benefits: Enjoy competitive pay, employee discounts, wellbeing support, and career growth opportunities.
- Why this job: Join a supportive team where your contributions matter and every delivery counts.
- Qualifications: Must hold a valid Class 2 licence, CPC licence, and Digi Card; previous driving experience preferred.
- Other info: Heavy lifting required; a DBS check will be conducted for successful applicants.
The predicted salary is between 30000 - 40000 £ per year.
Customer Service Home Delivery Driver, Glasgow
Client:
Wincanton
Location:
Glasgow, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
92ced99c50b1
Job Views:
6
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
Looking to drive your career forward? Wincanton is on the lookout for skilled drivers to steer the Cambuslang B&Q delivery team toward success! If you’re driven by customer service and love being on the road, this is your stop.
Salary £36.940.80 per annum
You will be working a 48-hour week working any 5 out of 7 days. Working as a two-person crew we are looking for people who have the passion to deliver excellent Customer Service.
We specialise in delivering home improvement products on behalf of the UK’s largest DIY retailer to private households. This role is key to the success of our business and you will represent the face of B&Q to the customer on a daily basis. You’re not just delivering products; you’re delivering a customer experience. Each interaction matters, and you’ll ensure every delivery arrives in perfect condition, on time – every time.
This role is vital to the success of our business, and we value drivers who share our dedication to quality and customer satisfaction. Join Wincanton and become a part of a team where you’re appreciated, supported, and empowered to succeed
Key Responsibilities
- Deliver Exceptional Service: Provide a professional, high-quality driving experience that meets and exceeds customer expectations.
- Ensure Prompt and Safe Delivery: Guarantee customers receive their orders in perfect condition, on time, every time.
- Customer Engagement: Build rapport with customers by delivering a friendly, positive experience, managing any questions or concerns with professionalism and courtesy, whether in person or over the phone.
- Room-to-Room Delivery: Safely and efficiently deliver products to the customer’s room of choice, handling each item with care.
- Documentation Accuracy: Complete all necessary paperwork and electronic documentation accurately and efficiently, aligning with customer, company, and regulatory requirements.
- Health & Safety Commitment: Take responsibility for your safety and the safety of others, conducting dynamic risk assessments, following safe work practices, and adhering to the Health & Safety at Work Act. Report any accidents, incidents, or damage promptly.
- Regulatory Compliance: Follow all driving and working time regulations to ensure full compliance.
- Continuous Development: Attend any relevant training to keep skills sharp and support continuous improvement efforts within the team.
Experience & Qualifications
- Valid Licensing: Hold an in-date, valid Class 2 licence, CPC licence, and Digi Card.
- Good Driving Record: Have no more than 6 points on your licence.
- Professional Presentation: Maintain a smart appearance and bring excellent customer service skills with a keen eye for detail.
- Flexibility & Punctuality: Show flexibility in shifts and duties with reliable timekeeping.
- Time-Critical Service: Provide efficient, on-time delivery service, meeting targets agreed upon by both the customer and Wincanton.
- Experience Behind the Wheel: Previous retail or commercial driving experience is preferred, and multi-drop experience is an advantage.
- Physical Capability: Due to the nature of the role, heavy lifting is required daily. You’ll handle bulky items such as washing machines, kitchen units, and worktops as part of a two-person team.
Note: A DBS check will be conducted for all successful applicants.
We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary.
Why Wincanton?
We value our team and are committed to offering a positive, supportive work environment, competitive pay, and opportunities to grow with us.
Benefits We Offer
- Competitive Pay: Earn £36.940.80 per annum
- Employee Discounts: Enjoy a 20% discount at B&Q following a successful probation period.
- Wellbeing Support: Access to our Employee Assistance Programme.
- Career Growth: We provide extensive training and development, including customer service and management programs, along with opportunities for career advancement.
- Recognition & Rewards: Take part in recognition schemes, and enjoy perks such as childcare vouchers, RAC discounts, e-vouchers, and leisure and supermarket savings.
- Pension: Enrol in our company pension scheme with employer contributions that help you plan for the long haul.
These are just some of the reasons why Wincanton is a fantastic place to build your career. Apply today, and let’s hit the road together – we’re excited to see where you can take us!
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 29/06/2025 by TN United Kingdom
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Customer Service Home Delivery Driver employer: Wincanton
Contact Detail:
Wincanton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Home Delivery Driver
✨Tip Number 1
Familiarise yourself with Wincanton's values and customer service standards. Understanding their commitment to exceptional service will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Highlight any previous experience in customer-facing roles, especially in delivery or retail. Be ready to share specific examples of how you've gone above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss your driving experience in detail, including any multi-drop deliveries you've handled. Emphasising your ability to manage time effectively and ensure safe deliveries will set you apart from other candidates.
✨Tip Number 4
Showcase your flexibility and reliability by discussing your availability for shifts. Being open to working various days and times can make you a more attractive candidate, as Wincanton values punctuality and adaptability.
We think you need these skills to ace Customer Service Home Delivery Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant driving experience and customer service skills. Emphasise any previous roles where you engaged with customers or handled deliveries, as this will show you understand the importance of the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and driving. Mention specific examples of how you've provided excellent service in the past and why you're excited about the opportunity with Wincanton.
Highlight Relevant Qualifications: Clearly list your valid Class 2 licence, CPC licence, and Digi Card in your application. If you have a good driving record, make sure to mention it, as this is crucial for the role.
Showcase Your Soft Skills: In your application, highlight soft skills such as communication, flexibility, and teamwork. These are essential for building rapport with customers and working effectively as part of a two-person crew.
How to prepare for a job interview at Wincanton
✨Showcase Your Customer Service Skills
As a Customer Service Home Delivery Driver, your ability to engage with customers is crucial. Prepare examples of how you've provided excellent service in the past, and be ready to discuss how you would handle various customer interactions.
✨Demonstrate Your Driving Experience
Highlight your driving qualifications and experience, especially if you have a Class 2 licence and a good driving record. Be prepared to discuss any previous roles that involved multi-drop deliveries or handling bulky items.
✨Emphasise Safety and Compliance
Safety is paramount in this role. Familiarise yourself with health and safety regulations, and be ready to discuss how you ensure compliance while on the road. Mention any relevant training you've completed that supports this.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage unexpected situations. Think about how you would handle delays, customer complaints, or difficult deliveries, and articulate your thought process clearly.
