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- Tasks: Join our Customer Service Team to exceed customer expectations via phone and email.
- Company: Wahl UK is a well-established subsidiary of Wahl Clipper Corporation, located near Ramsgate.
- Benefits: Enjoy a supportive team environment with opportunities for professional growth.
- Why this job: This role offers hands-on experience in customer service and a chance to make a real impact.
- Qualifications: Previous customer-focused experience and strong problem-solving skills are essential.
- Other info: This is a maternity cover position expected to last until November 2025.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service Administrator – Maternity Cover, Ramsgate
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Client:
Location:
Ramsgate, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2dc0f1e2092d
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
We have an exciting opportunity for a team-oriented, customer-focused administrator to join our busy Customer Service Team at our UK head office near Manston, Kent.
Reporting to the Customer Service Manager, you will be responsible for understanding our customer needs and exceeding their expectations by telephone or email. The role involves daily operational service tasks to meet customer demand. This is a maternity cover role expected to end in November 2025.
Wahl in the UK
Wahl UK is a long-established and successful subsidiary of Wahl Clipper Corporation. Our offices are located near Ramsgate, Kent.
Key responsibilities and tasks:
- Understand customer requirements and take actions to exceed expectations.
- Provide support and guidance within your areas of expertise.
- Use problem-solving techniques and escalate issues to maximize customer satisfaction.
- Listen, identify, and understand customer needs, communicating professionally to provide accurate and concise information.
- Collaborate across departments to ensure high service levels.
- Take ownership of key responsibilities to meet business objectives.
- Understand and aim to exceed customer expectations.
Skills and Experience:
Experience
- Previous customer-focused role.
- Problem-solving skills to focus on solutions.
- Polite and friendly telephone manner.
- Ability to produce professional, customer-focused email communications.
- Teamwork experience.
- Attention to detail.
Skills
- Polite and friendly telephone manner.
- Exceptional organizational skills.
- Proficiency in MS Excel, Word, Teams, and Outlook. Knowledge of HubSpot and Exchequer is a plus.
- Drive to deliver outstanding customer service.
- Strong work ethic, high productivity.
- Flexibility, commitment, punctuality.
- Ability to work independently or as part of a team, taking ownership of responsibilities.
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Customer Service Administrator - Maternity Cover employer: Wahl Clipper Global
Contact Detail:
Wahl Clipper Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Maternity Cover
✨Tip Number 1
Familiarise yourself with the company, Wahl UK, and their customer service philosophy. Understanding their values and how they approach customer satisfaction will help you align your responses during interviews.
✨Tip Number 2
Brush up on your problem-solving skills. Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to handle similar situations in this role.
✨Tip Number 3
Practice your telephone manner. Since the role requires a polite and friendly approach, consider doing mock calls with friends or family to refine your communication style and ensure you come across as approachable.
✨Tip Number 4
Highlight your teamwork experience. Be ready to share instances where you've collaborated with others to achieve a common goal, as this is crucial for maintaining high service levels within the team.
We think you need these skills to ace Customer Service Administrator - Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills such as problem-solving, communication, and teamwork, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've exceeded customer expectations in previous roles to demonstrate your suitability for the job.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Excel, Word, Teams, and Outlook. If you have experience with HubSpot or Exchequer, be sure to mention it as it could give you an edge.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wahl Clipper Global
✨Showcase Your Customer Service Experience
Make sure to highlight any previous roles where you provided customer service. Share specific examples of how you exceeded customer expectations and resolved issues effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you faced challenges in customer service. Explain the steps you took to resolve these issues and how your actions led to customer satisfaction.
✨Exhibit Strong Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly. Be ready to demonstrate your polite and friendly telephone manner during the interview.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of MS Excel, Word, Teams, and Outlook, as well as HubSpot and Exchequer if possible. Being able to discuss your proficiency with these tools can set you apart from other candidates.
