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- Tasks: Join our busy Emergency Department as a Receptionist, supporting patients and staff daily.
- Company: University Hospitals Dorset is dedicated to transforming healthcare services for the community.
- Benefits: Enjoy flexible shifts, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic setting.
- Qualifications: Good communication, IT skills, and the ability to thrive under pressure are essential.
- Other info: Be part of #TeamUHD and contribute to our mission of excellent patient care.
The predicted salary is between 24000 - 36000 £ per year.
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Receptionist Administrator – Emergency Department – UHDBand 3, Poole
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Client:
University Hospitals Dorset
Location:
Poole, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ae3a64d2e0cb
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Job overview
Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you. ** ** What personal qualities/attributes do you have that you feel will be beneficial to this post?Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skillsDescribe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome? Answers should be typed into the Supporting Information section of your application form. Please limit your answers to words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.Base Location: Poole HospitalInterview Date: TBC Main duties of the job The successful applicant will possess: Good IT skillsExcellent customer service skillsManage own workload whilst effectively prioritising tasksAbility to work within a demanding environment, demonstrating a confident approach to difficult situationsExcellent team player with good communication skill Working for our organisation Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Job overview
Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you. ** ** What personal qualities/attributes do you have that you feel will be beneficial to this post?Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skillsDescribe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome? Answers should be typed into the Supporting Information section of your application form. Please limit your answers to words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.Base Location: Poole HospitalInterview Date: TBC Main duties of the job The successful applicant will possess: Good IT skillsExcellent customer service skillsManage own workload whilst effectively prioritising tasksAbility to work within a demanding environment, demonstrating a confident approach to difficult situationsExcellent team player with good communication skill Working for our organisation Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
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Receptionist Administrator - Emergency Department - UHDBand 3 employer: University Hospitals Dorset
Contact Detail:
University Hospitals Dorset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Administrator - Emergency Department - UHDBand 3
✨Tip Number 1
Familiarise yourself with the specific duties of a Receptionist Administrator in an emergency department. Understanding the fast-paced environment and the types of situations you may encounter will help you demonstrate your readiness for the role during the interview.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills, especially in high-pressure situations. Being able to articulate how you've successfully managed difficult interactions will set you apart from other candidates.
✨Tip Number 3
Research the values and mission of University Hospitals Dorset. Aligning your personal attributes with their organisational values during your conversation can demonstrate your commitment to being part of #TeamUHD.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns. Since the role requires working various shifts, showing your willingness to adapt will highlight your suitability for the position.
We think you need these skills to ace Receptionist Administrator - Emergency Department - UHDBand 3
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Receptionist Administrator in the Emergency Department.
Answer Supporting Questions: Pay special attention to the supporting questions in the application. Provide clear, concise examples of your customer care skills and how you've handled confrontational situations. Make sure your answers are well-structured and directly address the questions asked.
Highlight Relevant Skills: Emphasise your IT skills, communication abilities, and experience working under pressure. Use specific examples from your past roles to demonstrate these skills, as they are crucial for this position.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a role in a busy environment like the Emergency Department.
How to prepare for a job interview at University Hospitals Dorset
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've provided excellent customer service in previous roles. Highlight situations where you effectively communicated with the public and resolved issues, as this is crucial for a Receptionist Administrator.
✨Demonstrate Your Ability to Handle Pressure
Think of instances where you've worked under pressure, especially in a busy environment. Be ready to discuss how you managed your workload and prioritised tasks while maintaining a calm and confident approach.
✨Prepare for Confrontational Scenarios
Reflect on any confrontational situations you've faced in the past. Be prepared to explain how you handled them, focusing on your problem-solving skills and the positive outcomes that resulted from your actions.
✨Emphasise Teamwork and Communication
As a team player, it's important to convey your ability to work well with others. Share examples of successful collaborations and how your communication skills contributed to a positive team dynamic.
