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For Companies At a Glance
- Tasks: Join our team to solve tech issues and support customers daily.
- Company: We're a fast-growing tech company passionate about innovation and customer service.
- Benefits: Enjoy flexible work options, a collaborative culture, and opportunities for growth.
- Why this job: Be part of a dynamic team where your problem-solving skills make a real impact.
- Qualifications: 2-3 years in technical support; knowledge of SQL, UNIX, and JavaScript is essential.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
IT Technical Support
Our client is looking for an experienced Technical Support Engineer to join their fast-growing team – They are looking for engineers who have a passion for technology, problem-solving and are eager to help customers.
Key Skills required
- For this role you will need MUST have experience of SQL, UNIX (Preferably Linux) and JavaScript – These are all essential for the role.
- In terms of the JavaScript experience you only need to be able to read and understand it – You do not need to be proficient in coding with JavaScript.
Additional job details
- Work on and resolve technical issues reported by internal and external customers.
- Maintain impeccable case hygiene and customer-related files and records.
- Customer Advocate providing support to users/administrators of our platform.
- Experience assessing, troubleshooting, resolving, and providing root cause analysis for Product issues related to upgrades, cloning, tables, reporting, performance analytics etc.
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
- A team player attitude to work efficiently in a collaborative environment.
Experience required
- 2/3 years + of commercial experience within a busy Technical Support service environment.
- Object-oriented programming languages like Java.
- Knowledge of the components in the web applications stack.
- An understanding of scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
- Linux/Unix.
- RDBMS experience with either MySQL or Oracle.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/
IT Technical Support employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support
✨Tip Number 1
Familiarise yourself with SQL, UNIX, and JavaScript before the interview. Brush up on your knowledge of these technologies, as being able to discuss them confidently will show your passion for the role and your technical expertise.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills. Think of specific examples from your past experience where you successfully resolved technical issues, as this will highlight your ability to handle challenges in a fast-paced environment.
✨Tip Number 3
Showcase your communication skills during the interview. Practice explaining complex technical concepts in simple terms, as this will be crucial when advocating for customers and providing support.
✨Tip Number 4
Emphasise your teamwork experience. Be ready to discuss how you've collaborated with others in previous roles, as a team player attitude is essential for success in this position.
We think you need these skills to ace IT Technical Support
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your 2-3 years of commercial experience in a Technical Support environment. Detail specific instances where you've resolved technical issues, particularly those involving SQL, UNIX, and JavaScript.
Showcase Problem-Solving Skills: In your application, provide examples of how you've assessed and troubleshot complex technical problems. Use clear language to articulate your thought process and the solutions you implemented.
Tailor Your CV: Customise your CV to reflect the key skills mentioned in the job description. Ensure that your experience with object-oriented programming languages and RDBMS like MySQL or Oracle is clearly stated.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your technical skills but also conveys your passion for technology and customer support. Mention your ability to work collaboratively in a team and your commitment to maintaining impeccable case hygiene.
How to prepare for a job interview at Proactive Appointments
✨Brush Up on Technical Skills
Make sure you have a solid understanding of SQL, UNIX (preferably Linux), and JavaScript. While you don't need to code in JavaScript, being able to read and understand it will be crucial during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would troubleshoot specific technical issues. Think of examples from your past experience where you successfully resolved problems and be ready to discuss your thought process.
✨Showcase Communication Skills
Since excellent written and verbal communication is key for this role, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to articulate solutions clearly.
✨Emphasise Teamwork
Highlight your experience working collaboratively in a team environment. Be prepared to share examples of how you've contributed to team success and supported colleagues in resolving technical challenges.
