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For Companies At a Glance
- Tasks: Become a home improvement expert, assisting customers with their projects and managing store displays.
- Company: B&Q is dedicated to helping customers create homes they love with innovative ideas and tools.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills in a supportive environment.
- Qualifications: A friendly attitude, eagerness to learn, and a passion for home improvement are essential.
- Other info: Flexible shifts available, including weekends and evenings, to fit your schedule.
Location: B&Q Burgess Hill, England, United Kingdom
Shift times: Monday – Sunday, 7:00am – 10:00pm (varied shifts)
Hourly rate: UK notional £13.25 per hour (incl. 54p store allowance)
Overview
We believe anyone can improve their home. Every day we provide ideas, advice, tools and confidence for millions of customers to create a home they love. Join us as a Customer Advisor and be part of this mission.
What the job is
As a Customer Advisor you will become an expert advisor, guide customers on home improvement projects, manage stock, set up displays and keep the store looking great. You will be trained in paint‑mixing and cutting timber, but your main aim is to deliver great customer service with sales expectations.
Responsibilities
• Assist customers with their home improvement needs
• Manage inventory and displays
• Support sales targets and deliver excellent service
• Operate store technologies and learn new systems
Qualifications
• Friendly, outgoing and eager to learn
• Passion for home improvement
• Excellent teamwork skills
• Flexible to work a rota that includes weekends, evenings and bank holidays
Benefits
Competitive salary, pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, wellness benefits and generous breaks.
We are committed to diversity and inclusion. If you require recruitment adjustments, contact recruitment@b-and-q.co.uk.
Seniority level
Entry level
Employment type
Part‑time
Job function
Other (Retail)
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Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Knowing the ins and outs of home improvement can help you engage with customers more effectively and show your passion for the role.
✨Tip Number 2
Demonstrate your customer service skills in your interactions. Whether it's through networking or during the interview, share examples of how you've helped customers in the past to highlight your suitability for the role.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Show enthusiasm for learning new skills, especially those related to paint-mixing and stock management. Expressing a genuine interest in expanding your knowledge can set you apart from other candidates.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to help others and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and your eagerness to learn. Mention specific examples of how you’ve provided excellent customer service in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what the company values.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. The role requires a friendly and helpful attitude, so showcasing your ability to connect with customers will be crucial.
✨Be Ready to Discuss Teamwork
Since the job involves working as part of a team, be prepared to talk about your experiences collaborating with others. Highlight situations where you contributed to a team goal or helped a colleague, as this will show you’re a great fit for their culture.
✨Familiarise Yourself with the Company Values
Research B&Q's values and mission statement before the interview. Understanding their commitment to diversity, inclusion, and customer satisfaction will help you align your answers with what they are looking for in a candidate.
