Golf Operations Supervisor

Golf Operations Supervisor

Uttoxeter Full-Time 28800 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the golf operations team, ensuring exceptional service for guests and managing daily operations.
  • Company: Join JCB Golf & Country Club, a prestigious venue set in beautiful Staffordshire countryside.
  • Benefits: Enjoy competitive salary, 33 days holiday, gym access, and discounts through our rewards hub.
  • Why this job: Be part of a dynamic team creating memorable experiences for golfers at a world-class facility.
  • Qualifications: Customer service experience and a passion for golf are essential; flexibility to work weekends is required.
  • Other info: Diversity is valued; we welcome applications from all backgrounds.

The predicted salary is between 28800 - 42000 £ per year.

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The JCB Golf & Country Club, is constructed on a 240-acre site sat next to the multi- national engineering and construction giant JCB. Set in rolling Staffordshire countryside and boasting a 7308-yard par 72 championship golf course, the course was designed to not only host our corporate members and guests, but to include an annual professional championship. For 2025 we are proud to announce we will host the LIV tour event as their sole event to be held on U.K soil.

Due to an expansion to member and guest services provided for the upcoming season, a rare opportunity has become available to join our Golf Operations Team here at JCB Golf & Country Club. Upon golfers’ arrival to the property our golf operations team are the first face our golfers interact with and as the face of the business we are searching for enthusiastic, hardworking, and presentable individuals with a golfing background to work alongside our current team to provide outstanding member and guest services leaving memorable experiences along the way.

What does this role involve day to day?

•Leading the team on shift, managing the golfers and guests’ journey, communicating effectively with all teams across the estate.

•Assist the golf operations managers with overseeing the day-to-day operations including: arrival, bag drop, practice facilities, on-course services and post golf services.

•To be included in the Duty Mangers Rota’s, taking responsibility of the property during your shift

•Prepare & Manage staff rota’s and the team’s holiday for the HOD’s approval

•Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations, playing your part in making their visit with us world class in every way

•Attending any relevant daily/weekly meetings.

This will be suited to you if:

•Currently established in a similar role, you have an outstanding track record of customer service achievements

•Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time

•Taking great pride in all that you do, you know your contribution is critical for both our guest and your team member experiences; you constantly look for opportunities to enhance the guest experience and drive positive changes within your team

•You make sure you and your team maintain a high standard of personal presentation through very particular grooming, presenting a professional and organised working environment at all times

•Highly motivated and possessing an immense sense of pride in your work; you\’re passionate about delivering the high standards for our guests in line with the Country Clubs brand

•You have a positive “can do” attitude to solving problems in a professional and courteous manner

•A strong team player with great communication skills and an enthusiastic approach; you\’re well organised and punctual with an eagle eye for detail

•Flexibility is crucial and must work 5 days out of 7 including weekends

What happens next?

Ordinarily, our resourcing team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at recruitment@

What’s in it for you?

This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor, dentist and visiting optician. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our recruitment team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@, and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.

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Golf Operations Supervisor employer: Jcb Golf And Country Club

At JCB Golf & Country Club, we pride ourselves on being an exceptional employer that values expertise and employee well-being. Located in the picturesque Staffordshire countryside, we offer a competitive salary, generous holiday allowance, and access to unique benefits such as an onsite gym, in-house medical services, and a Cycle to Work Scheme. Our inclusive work culture fosters personal growth and development, making it an ideal environment for those passionate about delivering outstanding guest experiences.
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Contact Detail:

Jcb Golf And Country Club Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Golf Operations Supervisor

✨Tip Number 1

Familiarise yourself with the JCB Golf & Country Club's values and mission. Understanding their commitment to outstanding member and guest services will help you align your approach during interviews and discussions.

✨Tip Number 2

Network with current or former employees of the JCB Golf & Country Club. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.

✨Tip Number 3

Showcase your passion for golf and customer service in any interactions you have with the team. Whether it's through informal conversations or during the interview process, demonstrating your enthusiasm can set you apart from other candidates.

✨Tip Number 4

Be prepared to discuss specific examples of how you've enhanced guest experiences in previous roles. This will highlight your ability to contribute positively to the JCB Golf & Country Club's reputation for excellence.

We think you need these skills to ace Golf Operations Supervisor

Customer Service Excellence
Team Leadership
Effective Communication
Operational Management
Staff Scheduling
Problem-Solving Skills
Attention to Detail
Professional Presentation
Flexibility and Adaptability
Time Management
Guest Interaction
Positive Attitude
Organisational Skills
Ability to Work Under Pressure

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in golf operations or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to enhance guest experiences.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for golf and customer service. Mention how your background aligns with the responsibilities of the Golf Operations Supervisor role and express your enthusiasm for contributing to the JCB Golf & Country Club.

Highlight Soft Skills: In your application, focus on soft skills such as communication, teamwork, and problem-solving. Provide examples of how you've successfully managed guest interactions and resolved issues in previous roles.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.

How to prepare for a job interview at Jcb Golf And Country Club

✨Show Your Passion for Golf

Make sure to express your enthusiasm for golf during the interview. Share your experiences and how they relate to the role, as this will demonstrate your genuine interest in the sport and the club.

✨Highlight Customer Service Skills

Since the role involves interacting with guests, be prepared to discuss your previous customer service experiences. Provide examples of how you've gone above and beyond to ensure a positive experience for customers.

✨Demonstrate Leadership Qualities

As a Golf Operations Supervisor, you'll be leading a team. Be ready to talk about your leadership style and provide examples of how you've successfully managed teams in the past, especially in high-pressure situations.

✨Prepare for Scenario Questions

Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific instances where you resolved issues effectively and be ready to share those stories.

Golf Operations Supervisor
Jcb Golf And Country Club
J
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