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- Tasks: Engage with visitors, promote adoption and lottery schemes, and assist in fundraising activities.
- Company: Join The Donkey Sanctuary, a global leader in animal welfare dedicated to improving donkey lives.
- Benefits: Enjoy competitive pay, flexible hours, wellness perks, and discounts on shopping and travel.
- Why this job: Make a real impact while working in a beautiful location and being part of a passionate team.
- Qualifications: Strong customer service skills, target-driven, and a genuine interest in animal welfare required.
- Other info: Fixed term contract until September 2025, with opportunities for personal growth and development.
Adoption and Lottery Host (1927)
Apply Now
- Pay Rate:
£12.21 per hour
- Poscity
Sidmouth
- Poscountry
United Kingdom
- Area:
Income Generation
- Vacancy Type:
Fixed Term Contract
- Full or Part Time?:
Part Time
The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We will achieve this by transforming the lives of donkeys in need worldwide by fostering greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships.
The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We will achieve this by transforming the lives of donkeys in need worldwide by fostering greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships.
We are looking for a proactive and friendly team player to join our busy Visitor Services team for the summer months. As Adoption and Lottery Host, you really will be the face of The Donkey Sanctuary, actively engaging with visitors and helping to win over hearts and minds for the charity’s worldwide work, whilst promoting our Adopt a Donkey scheme and The Donkey Sanctuary Weekly Lottery.
About You
- Excellent customer service skills.
- Experience of working to, and achieving, measurable targets.
- Strong communication skills and the ability to interact with visitors of all ages and backgrounds.
- Well organised and a proven self-motivator.
- Able to cope with varying pressures, resilient with a positive outlook.
- Genuine interest in the work of The Donkey Sanctuary.
- Good administration and numeracy skills.
About The Role
Your principal duties and responsibilities will include –
- Actively promoting the adoption scheme, The Donkey Sanctuary Weekly Lottery and the charity’s mission to our visitors, explaining how their adoption and/or playing the lottery will support the work of The Donkey Sanctuary worldwide.
- Recruiting new supporters to the adoption scheme to an agreed target, and encouraging them to pay by direct debit and to sign a gift aid declaration.
- Directing new supporters to ways they can sign up to play the lottery – speaking knowledgeably and confidently about the programme with a clear understanding of our lottery rules and responsible gambling.
- Ensuring all paperwork is completed accurately and new adopter information is safeguarded in accordance with GDPR.
- Attending Donkey Sanctuary events as required to promote the adoption scheme and to promote The Donkey Sanctuary Weekly Lottery.
- Engaging visitors in the charity at every opportunity, and advising on visitor facilities at Slade House Farm.
- Assisting in the Visitors’ Centre and with other fundraising activities as required.
What We Offer In Return
Based in Sidmouth, Devon – an area of outstanding natural beauty – Fixed term contract running until 14th September 2025, working 28 hours per week, over five out of seven days – this will include some weekend work.
Benefits
Competitive pension.
Life Assurance.
31 Days holiday (including Bank holidays), rising to 34 will each full year of service.
Wellbeing Team.
Recorded Pilates and Yoga classes.
Long Service Awards.
Healthshield Plan –
- Reimbursement of some medical expenses up to the specified limits per membership.
- Offers, discounts and cashback on shopping, travel and entertainment from participating outlets.
- Access to a 24/7 GP and counselling service.
Free parking.
Subsidised restaurant and shop.
Closing date for completed applications: Thursday 3 July 2025.
The Donkey Sanctuary is a Disability Confident Employer.
The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults), and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
Please note: The Guaranteed interview scheme is only applicable to candidates who consider themselves to have a disability applying for roles based within the United Kingdom.
NOTE TO APPLICANTS: We look forward to receiving your application, but we do ask you to complete this in your own words, and not to employ an Artificial Intelligence (AI) writing tool or assistant. Applications that are considered not to be an applicant’s own work may not be shortlisted for interview.
Documents
- JD_Visit_Adoption and Lottery Host.pdf (206.89 KB)
Additional Information
- Note to Applicants Under 18 Years of Age(pdf)
- Apply NowCreate Alert Subscription
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Location
The Donkey Sanctuary, Sidmouth
The Donkey Sanctuary, Sidmouth, Sidmouth, Devon, United Kingdom, EX10 0NU
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Adoption and Lottery Host employer: The Donkey Sanctuary
Contact Detail:
The Donkey Sanctuary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adoption and Lottery Host
✨Tip Number 1
Familiarise yourself with The Donkey Sanctuary's mission and values. Understanding their commitment to animal welfare will help you engage more authentically with visitors and promote the adoption scheme effectively.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about animal welfare topics. This will boost your confidence in discussing the adoption scheme and lottery with visitors of all ages.
✨Tip Number 3
Get involved in local community events related to animal welfare. Networking with like-minded individuals can provide insights into effective fundraising strategies and enhance your understanding of potential supporters.
✨Tip Number 4
Prepare for the role by researching best practices in customer service and sales techniques. Being well-versed in these areas will help you meet and exceed the targets set for recruiting new supporters.
We think you need these skills to ace Adoption and Lottery Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Adoption and Lottery Host position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your excellent customer service skills in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers or visitors in previous roles.
Demonstrate Passion for Animal Welfare: Express your genuine interest in the work of The Donkey Sanctuary. Share any relevant experiences or motivations that connect you to animal welfare, as this will resonate with the organisation's mission.
Be Clear and Concise: When writing your application, be clear and concise. Avoid jargon and ensure your points are easy to understand. This will help your application stand out and show your communication skills.
How to prepare for a job interview at The Donkey Sanctuary
✨Show Your Passion for Animal Welfare
Make sure to express your genuine interest in the work of The Donkey Sanctuary. Share any personal experiences or stories that highlight your commitment to animal welfare, as this will resonate well with the interviewers.
✨Demonstrate Excellent Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight how you engaged with customers, resolved issues, and created a positive experience, as these skills are crucial for the Adoption and Lottery Host role.
✨Be Ready to Discuss Measurable Targets
Since the role involves achieving targets, be prepared to discuss how you've met or exceeded goals in previous positions. Use specific metrics or outcomes to illustrate your success and show that you can contribute to the charity's objectives.
✨Understand the Adoption and Lottery Programmes
Familiarise yourself with the details of the Adopt a Donkey scheme and The Donkey Sanctuary Weekly Lottery. Being knowledgeable about these programmes will allow you to speak confidently and answer any questions visitors may have during your interactions.
