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For Companies At a Glance
- Tasks: Help customers resolve queries via phone and ticketing, ensuring top-notch service.
- Company: Join a leading organisation providing homes and care for over 250,000 people in the UK.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and wellbeing support.
- Why this job: Be part of a diverse team that values your input and fosters personal growth.
- Qualifications: Experience in customer service and teamwork is essential.
- Other info: Competitive salary with opportunities for progression after 12 months.
The predicted salary is between 19800 - 27600 £ per year.
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The role
Customer Service Agent – Accounts Receivable will include:
- Providing clear guidance and advice to resolve customers\’ queries via telephone or ticket
- Providing an exceptional level of customer service, taking ownership of allocated customer queries ensuring first time resolution for all customers via telephone and ticketing system
- Reviewing trends in calls and identifying common themes, working with colleagues to understand the root cause of queries and respond to customer demand
- Supporting the management and maintenance of relationships with internal and external customers, identifying any shortfalls in service delivery
- Maintaining monitoring systems to ensure a robust control environment, escalating any issues to optimize system performance
- Providing appropriate feedback to colleagues across the business and making recommendations to support improvements, adding extra value in query resolution
Skills and experiences:
- Experience of delivering high-quality customer service
- Experience of administration processes relating to customer service
- Experience of working to deadlines and prioritizing workloads
- Experience of working effectively as part of a team
Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with matching employer contributions from Sanctuary up to set limits
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources, and recognition tools
- Employee Networks, with a shared interest in inclusion, providing invaluable support to colleagues
- Role salary is £24,832 with an additional policy allowance of £2,483 per annum (rising to £26,139 with an additional policy allowance of £2,613 per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable, please visit the Sanctuary careers website)
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Customer Service Agent employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Research the company’s values and mission, especially their commitment to customer care. Being able to align your personal values with theirs can make a strong impression.
✨Tip Number 3
Prepare examples from your past experiences where you successfully resolved customer queries or improved service delivery. This will showcase your ability to take ownership and provide exceptional service.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Customer Service Agent role.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your ability to resolve queries effectively and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the role's requirements, such as providing exceptional service and identifying trends in customer queries.
Highlight Relevant Skills: In your application, emphasise skills like communication, problem-solving, and teamwork. Provide examples of how you've successfully managed customer relationships and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Sanctuary Group
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you resolved customer queries effectively, demonstrating your ability to take ownership and ensure first-time resolution.
✨Understand the Company’s Values
Research Sanctuary's mission and values before the interview. Showing that you align with their commitment to customer care and community support will demonstrate your genuine interest in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses that illustrate how you would handle difficult situations, focusing on your problem-solving skills and teamwork.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and willingness to engage.
