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- Tasks: Lead the Reception Team to enhance guest experiences and manage daily operations.
- Company: Join Surya Hotels, a top UK hotel group known for its unique properties and warm hospitality.
- Benefits: Enjoy flexible wage access, discounts, development programmes, and wellness support.
- Why this job: Make your mark in hospitality while working in beautiful locations with a supportive team culture.
- Qualifications: 2+ years in hospitality, excellent communication skills, and MS Office knowledge required.
- Other info: Opportunities for career growth and a chance to become a 'Hospitality Superstar'.
The predicted salary is between 28800 - 43200 £ per year.
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This is a great opportunity to take the first steps in your hospitality career and work as part of The Reception Team with Surya Hotels, working with the hotel’s senior management team to maximise guest experience. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.
High on a wooded ridge, the Hog’s Back Hotel’s distinctive façade has been a welcome sight for travellers on this road for generations.
Step inside and the emphasis is on classic comfort, from the stylish restaurant and bar to the 96 spacious, light-filled bedrooms. A high-spec spa and pool invite relaxation – or invigoration in the Hog’s Back Leisure Club gym. The location is ideal, with historic Guildford and the Surrey Hills on your doorstep, and some of the UK’s leading attractions within a short drive, including Legoland, royal Windsor, and Thorpe Park.
We are looking for a Reception Manager who:
- Has excellent communication skills, both written and oral
- Possesses customer service skills and the ability to upsell
- Has a minimum of 2 years hospitality experience working on reception
- Demonstrates active listening, negotiating, and presentation skills
- Can lead and set an example
- Has knowledge of MS Office suite
The duties and responsibilities of the Reception Manager will include, but are not limited to:
- Receiving guest feedback, responding appropriately, and recording it correctly
- Actively considering prevention, recovery, and investigation of complaints
- Encouraging sales opportunities
- Taking reservations
- Dealing with guest inquiries and providing assistance
- Managing check-ins and check-outs
- Processing payments
- Answering calls and emails while maintaining a high level of customer service
If our Reception Manager vacancy interests you, please contact us. We look forward to hearing from you soon.
In return, we offer:
- Access to Employee Assistance Programme – supporting our hospitality team through any difficult times, 24/7
- WageStream – access your wages as you earn them or save as you earn
- Retail and supermarket discounts
- Discounted meals & stays across all our hotels in the UK, up to 50% off
- A development programme to help you rise to become a “Hospitality Superstar” – including apprenticeships, accredited, and professional training
- Bike to work scheme
- Electric Vehicle Scheme
- Bus Saving Scheme
- Inclusion in tronc scheme
- Increasing annual leave
Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties located in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex city or coastal resorts to picturesque Surrey villages.
Our hospitality family has a ‘best in class’ ethos to exceed guest expectations, creating experiences that embrace our heritage locations, our people, and the communities we serve.
We aim to deliver best-in-class experiences with personality and warmth — from our warm welcome to our ‘See-you-again-soon’ goodbye.
Stay. Explore. Discover.
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Reception Manager employer: Surya Hotels
Contact Detail:
Surya Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the values of Surya Hotels, particularly their 'Ownership with Personality' ethos. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully handled guest feedback or complaints in the past. This will show your potential employers that you can manage similar situations effectively.
✨Tip Number 3
Research the Hog's Back Hotel and its amenities, such as the spa and leisure club. Being knowledgeable about the hotel will allow you to speak confidently about how you can enhance the guest experience during your interview.
✨Tip Number 4
Network with current or former employees of Surya Hotels on platforms like LinkedIn. They can provide valuable insights into the company culture and may even refer you for the Reception Manager position, increasing your chances of landing the job.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant hospitality experience, particularly in reception roles. Emphasise your communication skills and any customer service achievements that align with the values of Surya Hotels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to handle guest feedback and upsell services.
Highlight Relevant Skills: In your application, clearly outline your skills in MS Office, active listening, and negotiation. Provide examples of how you've successfully managed check-ins, check-outs, and guest inquiries in previous roles.
Showcase Your Personality: Surya Hotels values 'Ownership with Personality'. Use your application to convey your unique personality and how it aligns with their ethos. Share anecdotes that reflect your approach to guest service and teamwork.
How to prepare for a job interview at Surya Hotels
✨Showcase Your Communication Skills
As a Reception Manager, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a guest interaction, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Customer Service Experience
With a minimum of 2 years in hospitality, you should have plenty of examples to share. Think of specific situations where you turned a negative experience into a positive one or successfully upsold services. This will show your ability to enhance guest experiences.
✨Demonstrate Leadership Qualities
The role requires someone who can lead and set an example for the team. Prepare to discuss your leadership style and provide examples of how you've motivated or guided others in previous roles. This will help convey your capability to manage the reception team effectively.
✨Familiarise Yourself with the Company Values
Surya Hotels emphasises 'Ownership with Personality'. Research this value and think about how it aligns with your own work ethic. Be ready to discuss how you embody these values in your professional life, as this will resonate well with the interviewers.
