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For Companies At a Glance
- Tasks: Manage warranty claims and customer complaints while driving continuous improvement.
- Company: Join a reputable engineering firm in Birmingham known for quality and customer service.
- Benefits: Enjoy a salary of £40,000, flexible hours, 33 days holiday, and career growth opportunities.
- Why this job: Perfect for those who love quality investigation and customer interaction in a supportive environment.
- Qualifications: Experience in warranty or quality engineering, with strong communication and data analysis skills required.
- Other info: Free on-site parking and employee reward schemes included.
The predicted salary is between 32000 - 48000 £ per year.
Job Description
A Warranty Engineer opportunity is now available with a long-established engineering business based in Birmingham. The company operates across multiple high-spec sectors and has developed a strong reputation for quality and customer service. With robust systems and a collaborative Quality function, they're now looking for someone to take ownership of all warranty returns and customer complaints, ensuring clear communication, root cause analysis, and a drive for continuous improvement. The role offers a salary circa of £40,000, flexible working hours, and long-term progression within a stable and growing business.
Warranty Engineer responsibilities include –
- Managing all warranty claims, product returns, and complaint investigations.
- Coordinating testing, root cause analysis, and implementation of corrective actions.
- Leading internal and external communication on warranty issues until closure.
- Reporting on warranty trends and ensuring accurate data in the system.
- Supporting PFMEA and control plan updates based on real-world issues.
Warranty Engineer – skills and experience:
- Previous experience in warranty, customer complaints, or quality engineering.
- Strong working knowledge of ISO 9001:2015 and customer standards.
- Excellent communication skills with a proactive and professional approach.
- Confident analysing and presenting data using Excel and reporting tools.
- Ideally qualified in a Quality or Engineering-related discipline.
Warranty Engineer benefits include –
- A salary circa of £40,000.
- Flexible working hours and a supportive leadership team.
- 33 days holiday including bank holidays.
- Free on-site parking and employee reward schemes.
- Opportunities for development and long-term career growth.
If you're looking to step into a role that combines hands-on quality investigation with customer-facing responsibility, apply now via the link in this Warranty Engineer advert.
Keywords: warranty claims, quality complaints, customer returns, root cause analysis, PFMEA, ISO 9001, QN, CAPA, NFF, corrective actions, continuous improvement, quality engineer, quality analyst
ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.
Warranty Engineer employer: ASC Connections Ltd
Contact Detail:
ASC Connections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Engineer
✨Tip Number 1
Familiarise yourself with ISO 9001:2015 standards, as this knowledge is crucial for a Warranty Engineer role. Consider reviewing case studies or examples of how these standards are applied in warranty claims and quality management.
✨Tip Number 2
Brush up on your data analysis skills, particularly in Excel. Being able to present warranty trends and findings clearly will set you apart, so practice creating reports that highlight key insights from data.
✨Tip Number 3
Prepare to demonstrate your communication skills during the interview. Think of examples where you've effectively managed customer complaints or collaborated with teams to resolve issues, as this will showcase your proactive approach.
✨Tip Number 4
Research the company’s reputation and recent developments in their engineering sectors. Being knowledgeable about their products and services will help you tailor your responses and show genuine interest in the role.
We think you need these skills to ace Warranty Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Warranty Engineer position. Highlight key terms like 'root cause analysis' and 'ISO 9001:2015' in your application.
Tailor Your CV: Customise your CV to reflect your experience in warranty claims, customer complaints, and quality engineering. Use specific examples that demonstrate your problem-solving skills and familiarity with relevant standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality engineering and your proactive approach to customer service. Mention how your background aligns with the company's values and the role's requirements.
Highlight Relevant Skills: In your application, emphasise your communication skills and proficiency in data analysis tools like Excel. Provide examples of how you've successfully managed warranty issues or implemented corrective actions in previous roles.
How to prepare for a job interview at ASC Connections Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Warranty Engineer. Familiarise yourself with warranty claims, root cause analysis, and customer complaint management. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your previous experience in warranty or quality engineering. Be ready to provide specific examples of how you've handled warranty claims or customer complaints, and highlight any relevant achievements that showcase your skills.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, demonstrating your proactive approach.
✨Familiarise Yourself with ISO Standards
Since the company values knowledge of ISO 9001:2015, brush up on these standards before your interview. Be prepared to discuss how you have applied these standards in your previous roles and how they relate to warranty processes.
