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For Companies At a Glance
- Tasks: Support customers with installation, maintenance, and troubleshooting of packaging systems.
- Company: Join a global leader in high-performance packaging machinery and automation solutions.
- Benefits: Enjoy a competitive salary, overtime pay, hybrid vehicle, and 25 days holiday plus bank holidays.
- Why this job: Experience a varied role with excellent training and a strong work-life balance.
- Qualifications: Electrical qualification required; experience with 3-phase machinery and fault finding is essential.
- Other info: Average one night away per week for travel; open to candidates from various engineering backgrounds.
The predicted salary is between 40000 - 45000 £ per year.
Job Description
Field Service Engineer — Electrical Bias (Packaging & Automation Systems)
Base: £40,000 – £45,000 + Overtime (door-to-door) | OTE: £55k+ | Hybrid vehicle | 25 days holiday + bank holidays | Bonus | Pension (3% matched)
Location: UK-wide travel (average 1 night away per week)
The Company
We are a global leader and premium systems integrator, specialising in high-performance packaging machinery and automation solutions. Our equipment portfolio includes advanced packaging machines, multihead weighers, and integrated end-of-line systems — trusted by major food and FMCG brands across the world.
The Role
As a Field Service Engineer, you will be responsible for supporting customers across the UK with:
- Installation and commissioning of new systems
- Routine service, planned preventative maintenance (PPM), and breakdown support
- Electrical fault finding, wiring, and re-wiring (3-phase, 415V)
- Working on actuators, motors, sensors, and HMIs (inputs/outputs)
- Reading and interpreting electrical schematics
- Supporting control systems and network integration
You’ll enjoy a varied, autonomous role with limited overnight stays (average one night per week), offering a strong work-life balance.
About You
- Electrically biased engineer with a recognised electrical qualification (e.g., NVQ, City & Guilds, or equivalent)
- Confident working on 3-phase (415V) machinery
- Able to read electrical diagrams and carry out complex fault finding
- Experience with actuators, sensors, motors, and control systems
- Customer-focused, professional, and flexible to travel
We welcome candidates from any capital equipment background — including engineers currently in maintenance roles who are looking to move into field service. If you have the right electrical skills and a hands-on approach, we want to hear from you.
What’s on Offer
- £40,000 – £45,000 basic salary
- Overtime paid door-to-door (realistic OTE £55k+)
- Hybrid company vehicle
- 25 days holiday plus bank holidays
- Annual performance bonus
- Pension (3% matched)
- Genuine work-life balance
Why Join Us?
Join an industry leader at the forefront of packaging technology. You'll work with premium equipment, receive excellent support and training, and enjoy a role designed to give you both technical challenge and work-life balance.
Ready to take the next step?Apply today to join our market-leading team- Dan Walton
SER-IN
Field Service Engineer employer: SER (Staffing) Ltd
Contact Detail:
SER (Staffing) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in packaging machinery and automation systems. Understanding the technology and innovations in this field will not only boost your confidence during interviews but also show us that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the field of electrical engineering and packaging systems. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within our company.
✨Tip Number 3
Prepare to discuss your hands-on experience with 3-phase machinery and fault finding. We value practical skills, so be ready to share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 4
Demonstrate your customer-focused approach by preparing scenarios where you've successfully resolved client issues. This will highlight your ability to maintain professionalism and flexibility, which are key traits we look for in a Field Service Engineer.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your electrical qualifications and relevant experience, especially with 3-phase machinery and fault finding. Use specific examples that demonstrate your skills in installation, maintenance, and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your hands-on experience with packaging machinery and automation systems, and explain why you are a great fit for the Field Service Engineer position.
Highlight Relevant Skills: In your application, emphasise your ability to read electrical diagrams, work with actuators and sensors, and your customer-focused approach. These skills are crucial for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Field Service Engineer.
How to prepare for a job interview at SER (Staffing) Ltd
✨Showcase Your Electrical Expertise
Make sure to highlight your qualifications and experience with electrical systems, especially 3-phase machinery. Be prepared to discuss specific projects or challenges you've faced in the past that demonstrate your skills in fault finding and wiring.
✨Understand the Company and Its Products
Research the company’s portfolio of packaging machinery and automation solutions. Familiarise yourself with their key products and the industries they serve, as this will help you tailor your answers and show genuine interest during the interview.
✨Demonstrate Customer-Focused Attitude
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples of how you've successfully managed customer relationships or resolved issues in previous roles, showcasing your professionalism and flexibility.
✨Prepare for Technical Questions
Expect technical questions related to electrical schematics, actuators, motors, and control systems. Brush up on your knowledge and be ready to explain complex concepts clearly, as this will demonstrate your technical competence and communication skills.
