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- Tasks: Support application management and coordinate service requests for a smooth user experience.
- Company: Join a dynamic team in Newcastle upon Tyne focused on application optimisation.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Be part of impactful projects that enhance user satisfaction and drive continuous improvement.
- Qualifications: Strong background in application lifecycle management and ITIL v4 knowledge required.
- Other info: EU work permit is necessary; this role offers a chance to lead and mentor.
The predicted salary is between 28800 - 48000 £ per year.
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Application Analyst, Newcastle upon Tyne
Client:
Location:
Newcastle upon Tyne, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
Job Views: 4
Posted: 29.06.2025
Expiry Date: 13.08.2025
Job Description:
Job Description
Working closely with the Applications Manager, this role facilitates the day-to-day application portfolio activities and coordinates the work of the Applications Analyst. This position supports the governance and optimisation of the applications portfolio, ensuring high-quality service delivery and continuous improvement while escalating strategic matters to the Applications Manager.
Key Responsibilities
- Provide day-to-day direction, prioritisation and support to Applications Analyst. Manage and resolve application-related service requests and incidents via the Service Desk across the applications portfolio. Provide functional support and advice to CRC (Customer Relationship Center) users. Maintain up-to-date documentation, knowledge articles, and configuration records. Perform configuration changes, adhering to change enablement procedures. Coordinate with CRC teams and technical stakeholders to ensure clear communication during incident resolution and change implementation. Support the evaluation of tool performance by gathering user feedback, and identifying opportunities for improvement. Support the Senior Applications Analyst with application-related service improvement and optimisation projects.
- Act as the lead coordinator and subject matter expert for application-related service improvement projects.
- Support procurement processes across the applications portfolio, including business requirement gathering, stakeholder coordination, planning, reviews, etc.
- Monitor licence utilisation, costs, and usage trends.
- Lead optimisation efforts by analysing service performance metrics, usage, and user feedback, to recommend and implement improvements.
Qualifications
- Strong experience with application lifecycle management and vendor coordination.
- Working knowledge of ITIL v4, especially Service Request Management and Change Enablement.
- Experience managing procurement activity, licensing, and vendor contracts.
- Ability to lead without formal line management; skilled in mentoring and delegation.
- Excellent communication and coordination abilities across departments.
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Application Analyst employer: Ubisoft
Contact Detail:
Ubisoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Analyst
✨Tip Number 1
Familiarise yourself with ITIL v4 principles, especially in Service Request Management and Change Enablement. This knowledge will not only help you understand the role better but also demonstrate your commitment to best practices during discussions.
✨Tip Number 2
Network with current or former Application Analysts on platforms like LinkedIn. Engaging with professionals in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed application-related service requests or incidents in the past. Highlighting your hands-on experience will show that you're ready to take on the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on the latest trends in application lifecycle management and vendor coordination. Being knowledgeable about current tools and technologies will position you as a forward-thinking candidate who can contribute to continuous improvement efforts.
We think you need these skills to ace Application Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Application Analyst. Familiarise yourself with application lifecycle management, ITIL v4, and service improvement projects as these are key aspects of the job.
Tailor Your CV: Customise your CV to highlight relevant experience in application management, vendor coordination, and procurement activities. Use specific examples that demonstrate your skills in communication and coordination across departments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the company's needs. Mention your experience with ITIL v4 and any successful projects you've led or contributed to.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of an Application Analyst.
How to prepare for a job interview at Ubisoft
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Application Analyst. Familiarise yourself with application lifecycle management and ITIL v4 principles, as these will likely come up during your interview.
✨Showcase Your Communication Skills
Since this role involves coordinating with various teams, be prepared to demonstrate your excellent communication abilities. Share examples of how you've effectively communicated in past roles, especially in resolving incidents or managing service requests.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you've managed application-related issues or led improvement projects, and be ready to discuss your approach and outcomes.
✨Highlight Your Mentoring Experience
As the role requires leading without formal authority, be sure to highlight any mentoring or delegation experiences you have. Discuss how you've supported colleagues or led projects, showcasing your ability to guide others effectively.
